Novotel Paris Créteil Le Lac 4 stars

Customer review rating (ALL Rating) 3.5/5 826 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Terrace with outdoor swimming pool and view of the lake

  • 10 daylight-filled meeting rooms

  • Free, secure private car park with payable electric charging stations

  • Brasserie "La Cabane" homemade cuisine

  • Co-working space

Our accommodation(s)

Hotel location

Novotel Paris Créteil Le Lac

Rue Jean Gabin, RN 186
94000 CRETEIL
France

GPS:48.780783, 2.446389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La cabane Brasserie Maison

Simple and tasty cuisine with local and seasonal produce at La Cabane restaurant, in a warm home-brewed brasserie atmosphere. Also enjoy our terrace overlooking the pool and the lake.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 126 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  826 reviews

TripAdvisor Rating  3.0/5  738 reviews

Mediocre

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There was no coffee in the room, only tea. And when asked they were running out. Only had two satchets of old coffee. The restaurant was ok but they were out of some food. But they had free drinking water, sparkling and still on every floor which is a nice touch.

Dear guest, Thank you for taking the time to share your feedback about your recent stay at Novotel Paris Créteil Le Lac. We apologize for any inconvenience caused by the lack of coffee in your room and the limited availability of coffee when requested. We appreciate your understanding regarding the temporary unavailability of certain food items in the restaurant. We are glad to hear that you appreciated the complimentary drinking water on every floor. Your comments will be taken into account as we strive to improve our services. Best regards, Florence SIMONNET-LEMAIRE Manager - Novotel Paris Créteil Le Lac

always prefer Lac View

Customer review rating 4.0/5

Rlf Business - Confirmed reviews ALL

The service can be slower in the restaurant when busy, but the food was delicious

Thank you for taking the time to share your experience at Novotel Paris Créteil Le Lac, RLF. We greatly appreciate your positive feedback regarding the beautiful view of the lake. We understand that during busy times, the service in the restaurant may be slower, but we are glad to hear that you enjoyed the delicious food. We value your comments and hope to have the opportunity to welcome you back in the future. Best regards, Novotel Paris Créteil Le Lac.

Surprising good stay.

Customer review rating 4.0/5

Patrick L. Solo - Confirmed reviews ALL

My room.reservation had been automatically cancelled 25 minutes after my phone reservation… I was not epecting a prepaid reservation at all , as i never use this system. Hopefully at my arrival receptionn kindlly could find an available room. Later had a perfect dinner with perfect service, but a problem occur into the music diffusion in the dining room , the speakers could no more submit a pure music , but a perturbated music.

Dear Patrick L., Thank you for your comment following your stay at the Novotel Paris Créteil Le Lac. We are delighted to hear that you enjoyed your dinner with us and appreciated the service. We appreciate and value our guests' feedback, as it helps us provide a better experience for our future guests. We strive to create a pleasant atmosphere and apologize if the background music was not up to your expectations. We also apologize for the inconvenience of your reservations, and have made our new reception team aware of this issue. I would like to thank you for our exchange on the same evening regarding the difficulties you encountered during your stay. We hope you will return to our hotel soon, Yours sincerely Florence - Manager Novotel Paris Créteil Le Lac

Not the best welcome

Customer review rating 2.0/5

Philippe Couples - Confirmed reviews ALL

No consideration of the status, the customer needs to pay at the check-in !! No tea or coffee available in the room, only sugar Staff not really friendly. Poor experience.

Dear Philippe, Thank you for your feedback on your recent stay at the Novotel Paris Créteil Le Lac. We appreciate your feedback and your opinion. At Novotel, we strive to ensure that our guests enjoy the highest level of comfort and convenience during their stay. We are pleased that you found our rooms comfortable, but sincerely apologize if the reception was not up to par and there was no tea or coffee in the room. We take all feedback seriously and will do our best to improve our customer service standards. We hope you will give us another chance on your next visit to Paris. Yours sincerely Florence Manager, Novotel Paris Créteil Le Lac

quiet area

Customer review rating 4.5/5

Gary Couples - Confirmed reviews ALL

very good room and bed was excellent

Dear gary_anderson, We are delighted to hear that you found our quiet neighborhood, room and bed excellent. We strive to ensure that all of our guests have the best possible stay at Novotel Paris Créteil Le Lac and your positive feedback is testament to our commitment. Thank you for taking the time to share your comments with us.

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Other web-users rate our hotel

  • 246 reviews 8.9/10 Location
  • 685 reviews 4.4/10 Room
  • 609 reviews 7/10 Service
  • 8 reviews 1.8/10 WiFi
  • 333 reviews 4.7/10 Comfort
  • 277 reviews 2.9/10 Cleanliness
  • 204 reviews 5.1/10 Breakfast
  • 146 reviews 5.2/10 Amenities

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