Mercure Pau Palais des Sports Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,135 reviews

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Description

Hotel extras

  • Hotel completely renovated since 2019.

  • Fiber optics

  • Pool and chill-out terrace.

  • Sports channels (Bein Sport) and international channels - RMC

  • Restaurant with fresh, seasonal and organic produce

Our accommodation(s)

Hotel location

Mercure Pau Palais des Sports Hotel

106 Avenue de l Europe
64000 PAU
France

GPS:43.329243, -0.352751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Basse Cour

Book

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,135 reviews

TripAdvisor Rating  4.0/5  189 reviews

Certificate of excellence 2023

perfect

Customer review rating 5.0/5

Iain Business - Confirmed reviews ALL

perfect

Room comfortable but small

Customer review rating 4.0/5

Martin P. Couples - Confirmed reviews ALL

Convenient for hippodrome. Food average

Dear Martin p., Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Pau Palais des Sports. We appreciate your kind words regarding the comfort of our rooms. We understand that the size of the room may not have met your expectations, and we will take this into account for future improvements. We also appreciate your feedback on our food, and we will consider it as we continue to enhance our dining experience. We hope to welcome you back in the future and provide you with an even more enjoyable stay. Kind regards, Hôtel Mercure Pau Palais des Sports

Journey pause

Customer review rating 3.5/5

Stephen B. Couples - Confirmed reviews ALL

After an initial issue the stay was quite normal

Dear Stephen B., Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Pau Palais des Sports. We appreciate your positive overall rating. We apologize for any initial issue you may have encountered during your journey. We value your feedback and will take it into account as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay. Best regards, Hôtel Mercure Pau Palais des Sports

a great stay here

Customer review rating 5.0/5

David L. Business - Confirmed reviews ALL

i was there for work. its a recently renovated hotel. the staff is great and the rooms are up to date

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Regards Benoît DURAND Responsable Communication

Awesome customer care

Customer review rating 5.0/5

Ismail N. Business - Confirmed reviews ALL

Excellent, especially from a customer care perspective, on day one of my stay the Taxis were on strike and I couldn't get to my destination (Total), because my taxi was not coming, the head of the front desk (Sophie) offered to drive me to the office in her car at no cost. That is the best action of customer care I have received in 2023. But also to mention that everything else was in order, support with booking taxis on subsequent days, facility is in a good location (noise free), very clean, breakfast served on time, Wifi is good and my invoice was issued to me on time.

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Pau Palais des Sports. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoît DURAND Responsable Communication

In partnership with TripAdvisor

Other web-users rate our hotel

  • 140 reviews 8.9/10 Location
  • 341 reviews 7.7/10 Room
  • 460 reviews 9.2/10 Service
  • 146 reviews 9.1/10 Breakfast
  • 114 reviews 7.8/10 Cleanliness
  • 96 reviews 9.3/10 Vibe
  • 80 reviews 8.7/10 Amenities
  • 67 reviews 7.5/10 Value

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