ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,098 reviews

ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
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ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 32 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,098 reviews

TripAdvisor Rating  3.5/5  3,559 reviews

The size of the room and facilities

Customer review rating 2.0/5

Radojka T. Business - Confirmed reviews ALL

The size of the room was really small, in particular the bathroom - it was hard to turn around. Taking in consideration that the total price of the room was €668, 56, this was really outrageous! The view from the room was onto the interior court, very little light. There were two single small beds, although I requested double bed since I am quite a tall person. The top mattress was slipping of the bed during the night, so I had to get up and adjust the mattress! I was quite disappointed since during my previous stays with Ibis hotels I did not have such a bad experience. The approach to the hotel was fenced off due to construction works, so the first impression of the hotel was negative. On the positive side, breakfast was good.

Dear Radojka, Thank you for taking the time to share your review. We are delighted to hear that you found the breakfast to our usual high standards. However, we regret to hear about your dissatisfaction with the room size and understand that comfort is paramount. Our room dimensions are designed to be space-efficient and are consistent with Ibis brand standards. In regards to the bed comfort, our Ibis Sweet Bed is typically well-received for its design, and we lament that it did not meet your expectations on this occasion. We apologize if there was any inconvenience caused by the top mattress and we will look into this matter. Your remarks concerning the room rate and the discrepancy on the ALL Accor website have been noted. We always strive to provide clear and accurate information, and any deviation from this is unintentional. Our pricing is competitive for our central location in Brussels, and we regret any misunderstandings in this regard. The view from the rooms can vary, and we apologize if the one from your room did not meet your preferences. We also acknowledge your comments regarding the construction works near the hotel entrance and appreciate your understanding that such factors are sometimes beyond our control. We are committed to providing a warm welcome and an accessible stay to all our guests. Rest assured, we continuously aim to deliver a service that meets the expectations of our valued guests like you. We hope to be able to welcome you back for an improved stay. Kind regards, Marc UYTTERHOEVEN, General Manager

Very well located

Customer review rating 4.5/5

Tim Solo - Confirmed reviews ALL

Friendly staff, room a bit small but well fitted out and good room cleaning. Would recommend and stay again. Building work around the hotel was slightly annoying but obviously not the hotel’s fault.

Dear Tim, Thank you for taking the time to review your stay. We are thrilled to hear that our location served you well, offering the vibrancy and convenience of Brussels' city centre. It is our pleasure to provide a friendly atmosphere, and we are glad our team's hospitality contributed positively to your experience. While we regret to hear that the size of our rooms did not fully meet your expectations, we take pride in ensuring they are well-appointed and meticulously maintained for comfort and cleanliness. We understand the disturbance caused by external building works can be inconvenient, and we appreciate your understanding that such factors are beyond our control. Our commitment to service is reaffirmed by your kind recognition of our staff's friendliness and the high standards of room cleanliness. It is also gratifying to learn that you would recommend ibis Brussels City Centre and consider staying with us again. Your loyalty as an ALL – Accor Live Limitless Silver member is immensely valued, and while we note your rating for our loyalty programme, we continuously strive to enhance our members' experiences. We are looking forward to welcoming you again. All the best! Marc UYTTERHOEVEN, General Manager

Mauvais

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Very bad

Dear Guest, Thank you for taking the time to review your visit. We are truly sorry to hear that you found our pricing not to your satisfaction. We strive to offer competitive rates while ensuring the best possible experience for our guests. We regret any inconvenience caused during your arrival and departure. Our team is dedicated to efficient service, and we are disheartened if we fell short of expectations in this regard. Regarding the cleanliness, we are glad to receive an 'ok' rating, though we always aim for excellence and appreciate your feedback which helps us in maintaining and improving our standards. We hope to have the opportunity to better serve you in the future and to offer an experience that aligns more closely with the high standards we set at our hotel. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Marc UYTTERHOEVEN, General Manager

Very small room

Customer review rating 2.0/5

Uri A. Business - Confirmed reviews ALL

So it started with the construction around the hotel that made it very difficult to walk with luggage. Than the room. Maybe I’m not used to EU room size but this was too small. Two single bed, very uncomfortable, tiny shower and tight toilet space. I only stayed one night for business and was in and out so it didn’t bother me so much BUT is you expecting to visit the hotel for fun I would reconsider. The crew was very friendly.

Dear Uri, Thank you for taking the time to review your stay. We are glad to hear that our team's friendliness stood out during your visit. We always strive to provide a warm and welcoming service. We regret to hear about the difficulties you experienced due to the construction around the hotel. We understand that it can create an inconvenience and we hope this will be resolved soon for easier access. In reference to your comments about the room size, our rooms are designed to be compact and efficient, typical for city centre hotels in Europe. We are sorry to hear that the bed comfort did not meet your expectations and wish to assure you that our Ibis Sweet Beds are usually praised for their comfort. Furthermore, we are concerned about your note regarding the hole in the sheets, and though we maintain rigorous standards, it appears we may have fallen short in this instance. We also note your comments on noise and, while we do our best to provide soundproofing, we understand that external noises can sometimes be disruptive. Rest assured, we continually aim to deliver a pleasant stay and we are saddened that we did not fully meet your expectations this time. We hope you will consider staying with us again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Good location

Customer review rating 4.0/5

Iain Business - Confirmed reviews ALL

well located for amenities and work

Dear Iain, Thank you for taking the time to share your feedback. We are pleased to know that you appreciate our central location and the convenience it offers for both amenities and work. It's a delight to see that our efforts in maintaining cleanliness have met your satisfaction. However, we note your comment regarding the bed size, and while our room space is optimized for comfort and functionality, we understand that preferences can vary. Our hotel offers rooms with ibis Sweet Bed with duvet to ensure a restful sleep, and we will certainly consider your feedback as we strive to improve our guest experience. We are also grateful that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend it to others. Your endorsement is highly valued and we're glad you recognize the benefits of the programme. Regarding our sustainable development initiatives, we acknowledge your rating and will look into ways we might enhance our practices to better meet our guests' expectations. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,971 reviews 9.6/10 Location
  • 2,400 reviews 4.3/10 Room
  • 1,444 reviews 8.6/10 Service
  • 42 reviews 7.1/10 WiFi
  • 1,680 reviews 3/10 Comfort
  • 759 reviews 7.5/10 Breakfast
  • 738 reviews 6/10 Cleanliness
  • 322 reviews 3.7/10 Amenities

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