Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.3/5 2,957 reviews

Mercure Townsville - Image 1
Mercure Townsville - Image 2
Mercure Townsville - Image 3
Mercure Townsville - Image 4

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Your meetings and events

Room descriptions and layouts

13 

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,957 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Needs a refresh

Customer review rating 3.0/5

Jo Couples - Confirmed reviews ALL

Our King room was not ideal, the door had rusty frames the carpet stained. The bathroom was so small. During the night youths ran past who were not staying at the hotel and banged on our door. We used the pool once but noticed it needed repairs to tiles fallen off. The food and staff was the best part about the hotel

Dear Jo, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. T The hotel is about to commence the second stage of its refurbishment program that will entail a complete overhaul of the guest accommodation rooms. It will also include an upgrade of the WIFI network which is currently taking place. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Disappointed

Customer review rating 1.5/5

Ej Families - Confirmed reviews ALL

It’s costs over $400 a night and the rooms are very run down and outdated for the price - I would be expecting it to be 5 star for the price you charge per night.

Dear Elke, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The hotel is about to commence the second stage of its refurbishment program that will entail a complete overhaul of the guest accommodation rooms. It will also include an upgrade of the WIFI network which is currently taking place. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

Lovely and clean room

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Breakfast was delicious:)

Dear Crystal, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Great location

Customer review rating 4.0/5

Vanessa L. Couples - Confirmed reviews ALL

Wonderful staff

Dear Vanessa, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Location is great, but getting information is very poor.

Customer review rating 0.5/5

Bryce H. Business - Confirmed reviews ALL

I booked in one of our team for a 3 night stay. I asked that a booking conformation be sent to me so I could share it with my team member. This was not done even after the second call to your reception desk. On this second call I asked for the person to check that the email address they had was correct and was assured that it was correct. I also asked that a copy of the invoice be emailed to me so I can process the expense and have not received this either. I have checked my junk email, and it is not there either. I hope this email gets to the correct person to ensure that this is able to be rectified in your business process. Kind Regards Bryce H. Branch Manager Lysaght Mackay

Dear Bryce, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our front office team to ensure invoice is sent to you today. With regard to the confirmation, I can see it was sent at 11.36am on the 19/3/24. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

In partnership with TripAdvisor

Other web-users rate our hotel

  • 410 reviews 8.8/10 Location
  • 1,382 reviews 6.1/10 Room
  • 1,391 reviews 9/10 Service
  • 26 reviews 2.7/10 WiFi
  • 628 reviews 6.9/10 Food
  • 565 reviews 5.8/10 Cleanliness
  • 529 reviews 5.1/10 Comfort
  • 444 reviews 7.1/10 Amenities

Powered by Trustyou

Our other establishments nearby