Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 484 reviews

Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 140 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  484 reviews

TripAdvisor Rating  4.5/5  6,990 reviews

Overall good

Customer review rating 3.5/5

Abdulrahman E. Families - Confirmed reviews ALL

It was our first visit for mercure, overall it was nice experience, but to give honest feedback such vacation we should expect everything is professional which not happened, one issue happened during the checkout that we suprised that we should pay 315 egp for fresh juices which we didn't request so the reception delayed our check out calling F&B department and getting thr cheque copy then it's has a signature with name of maryam and we don't have any one from the family under maryam name, finally after about 20 min of delay and checking he said that's OK it's not for us. From my side I willn't repeat the experience again in the same place as you such vacation we are trying to refresh and back again to work not to debate with a reception guy about 315 egp !!

Dear Mr. Abdulrahman e., Thank you for choosing Mercure Hurghada Hotel for your recent stay and for taking the time to share your feedback with us. We are pleased to hear that you had an overall nice experience during your first visit. However, we sincerely apologize for the inconvenience you faced during the checkout process. At Mercure Hurghada Hotel, we strive to provide a professional and seamless experience for all our guests, and it is disappointing to learn that we fell short of meeting your expectations in this regard. Rest assured that your concerns regarding the unexpected charge for fresh juices have been duly noted, and we will address this issue with our reception and F&B departments to prevent such occurrences in the future. We understand that your vacation should be a time to relax and rejuvenate, and we regret any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work towards improving our services. We hope that you would reconsider and give us another opportunity to provide you with the exceptional experience that we are known for. Warm regards, Merna Emam Guest Experience Manager

Good stay

Customer review rating 4.5/5

Osama A. E. N. Families - Confirmed reviews ALL

It was a very good stay starting from the reception stuff Mina following by all the others. I just still waiting for my points to be allocated to my account

Dear Mr. Osama Assem El N., Thank you for sharing your positive feedback! We are delighted to hear that you had a very good stay with us. Our team, especially Mina at the reception, is thrilled to have met your expectations. Regarding your loyalty points, we are currently processing them to be allocated to your account. Your patience is highly appreciated. We look forward to welcoming you back soon! Warm regards, Merna Emam Guest Experience Manager

An amazing place to stay

TripAdvisor rating 5.0/5

Iryna K TripAdvisor review

As a regular guest, I would like to say that the hotel has its pros and cons, something could have been renovated, breakfasts could have been more varied. But people who work here will definitely compensate for all these minor things, they are friendly, welcoming and they make you feel at home. One of the major improvements that we were really pleased with was the work of the animation team. The activities in Mercure have never been this well organised and planned, guests are really involved all the time, everyone can choose something they like and, what is even more important, they are never pushy or overwhelming. Big appreciation to Mo Salah for his great work, he puts a lot of effort into everything that is going on and makes people really enjoy quality entertainment.

Dear Iryna K, Thank you for choosing Mercure Hurghada Hotel as your preferred accommodation and for taking the time to share your feedback with us. We are delighted to hear that you had an amazing stay with us. Your constructive comments regarding the need for some renovations and more variety in breakfast options have been duly noted. At Mercure Hurghada Hotel, we strive to provide a comfortable and enjoyable experience for all our guests. We are thrilled that you appreciated the excellent service provided by our dedicated team. Ensuring a warm and welcoming atmosphere is a top priority for us, and we are pleased that our staff made you feel at home. Your kind words will be shared with the entire team as encouragement to continue delivering exceptional hospitality. It is wonderful to hear that you enjoyed the activities organized by our animation team. We take pride in offering a diverse range of entertainment options for our guests to enjoy. Your special mention of Mo Salah's efforts in providing quality entertainment is truly appreciated, and we will make sure to recognize his hard work. Once again, thank you for your valuable feedback. We look forward to welcoming you back to Mercure Hurghada Hotel for another memorable experience. Warm regards, Merna Emam Guest Experience Manager

10/10 hotel - fantastic value for money

TripAdvisor rating 5.0/5

sportschick Families - TripAdvisor review

Just returned from a fabulous family holiday. We were so impressed with the Mercure, fantastic value for money, great hotel for families, nothing was too much trouble. The animation team led by Mo work tirelessly to entertain, so many activities on offer, we loved the vibe by the pool. Snorkelling off the beach was awesome and the sea and pool temps were perfect. The housekeeping team are so friendly, make towel creations each day, tidying rooms and leaving water each day. The food was delicious, the kitchen and restaurants are absolutely spotless, food can get a little repetitive but that’s only because we are a little fussy, the food was excellent. We would recommend to anyone 10/10 for a great hotel with brilliant, friendly and helpful staff.

Dear sportschick, Thank you for choosing Mercure Hurghada Hotel for your family holiday and for taking the time to share your fantastic experience with us. We are delighted to hear that you found our hotel to be of great value for money and that you enjoyed the various activities and services we offer. Your kind words about our hardworking animation team, particularly Mo, are truly appreciated. It's wonderful to know that you had a memorable time by the pool and enjoyed the snorkeling experience off the beach. At Mercure Hurghada Hotel, we take pride in maintaining high cleanliness standards, and we are glad that our housekeeping team's efforts, including the towel creations and daily room tidying, added to the comfort of your stay. Your compliments on the delicious food and the cleanliness of our kitchen and restaurants motivate us to continue delivering exceptional service. We appreciate your feedback on the food variety, and we will consider how we can further enhance this aspect in the future. Thank you for recommending our hotel to others, and we look forward to welcoming you back for another wonderful stay. If there is anything specific you would like us to improve on your next visit, please feel free to let us know. Warm regards, Merna Emam Guest Experience Manager

Hello again Mercure

TripAdvisor rating 5.0/5

Lenuccha TripAdvisor review

Returned again to this hotel, after 5 years. The most beautiful beach in Hurghada. The hotel has an atmosphere of relaxation and good time. The hotel staff is friendly and helpful. Animators are communicative and create an atmosphere of "holiday"

Уважаемая Елена Ч, Мы благодарим вас за выбор нашего отеля и ваш отзыв! Благодарим за теплые слова о нашем пляже, атмосфере релаксации и дружелюбном персонале. Мы всегда стремимся создать атмосферу отдыха и радости для наших гостей. Будем рады видеть вас снова и надеемся, что ваше пребывание было приятным. С уважением, Merna Emam Менеджер по работе с гостями

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Other web-users rate our hotel

  • 799 reviews 8.9/10 Location
  • 1,455 reviews 8.4/10 Room
  • 3,085 reviews 9.5/10 Service
  • 163 reviews 4.2/10 WiFi
  • 1,437 reviews 9.2/10 Beach
  • 920 reviews 8.6/10 Cleanliness
  • 881 reviews 8.8/10 Amenities
  • 597 reviews 8/10 Vibe

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