Mercure Hotel Dortmund City

Customer review rating (ALL Rating) 4.1/5 925 reviews

Mercure Hotel Dortmund City - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Good transport connections

  • Direct metro links to the exhibition center and stadium

  • Westenhellweg shopping area, Thier-Galerie mall and Christmas market within walking distance

  • Walking distance to the main train station

Our accommodation(s)

Hotel location

Mercure Hotel Dortmund City

Kampstraße 35-37
44137 DORTMUND
Germany

GPS:51.515096, 7.463358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
Near the property
  • Car park

LOBBY BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  925 reviews

TripAdvisor Rating  4.0/5  525 reviews

Good stay

Customer review rating 4.5/5

Hakan Families - Confirmed reviews ALL

nice location. warm, friendly and helpful staff, clean room, nice breakfast,

Dear Hakan, Thank you for taking the time to review your stay. We're delighted to hear that our central location met your needs and that you enjoyed the warm and friendly service from our staff, as well as the cleanliness of your room and our breakfast offerings. It's always encouraging to know that our guests appreciate the efforts of our team, including the exceptional assistance provided by Ms. Mohnoli at reception. Regarding the city tax charge, we strive to ensure all information provided is accurate and apologize for any confusion caused. Please be assured that this matter will be reviewed internally. We hope to have the opportunity of welcoming you back in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Well located

Customer review rating 3.0/5

Matilda Business - Confirmed reviews ALL

Hotel was clean and very good located in connection to the Train station and city center. The check in was very inefficient and took a very long time - so long that we were late for the dinner that we were booked for in the evening. We were expected to fill in our pass port details in the manual form all though we dont even need a passport to travel to Germany from Sweden. Just pure luck that we had the passport with us. Door keys were not working for some of us. My colleague got a new room (due to that the key did not work) and got directed/the key to a room were someone else was already staying (!!) which was very embarrassing for her. My room key worked when I checked in but was "un magnetized" at night when I came back. The breakfast was not fantastic. Could have had some scrambled eggs for us who dont eat bread.

Dear Matilda, Thank you for your review of your recent stay. We're delighted to hear that you found our hotel well-located and appreciated the cleanliness of our facilities. It's always encouraging to know that our proximity to the train station and city center enhances the stay for our guests. We regret to hear about the issues you encountered with the door keys and the check-in process. Please be assured that this is not indicative of our usual standards. While we strive to provide a swift and smooth check-in, it seems we fell short during your visit. We also acknowledge your comments regarding the breakfast options and will consider how we might cater to a wider variety of dietary preferences. We value all feedback as it helps us to refine our services and guest experience. We look forward to welcoming you for a more enjoyable stay in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Ok

Customer review rating 3.0/5

Stefaan B. Business - Confirmed reviews ALL

Friendly staff, but breakfast very disappointing... it would be nice to have fresh bread instead of those oven baked freezer stuff. Fried eggs as they used to have would be very welcome again.

Dear Stefaan, Thank you for taking the time to review your stay. We're glad to hear that you found our staff friendly - our team strives to provide welcoming and attentive service to all our guests. Regarding your breakfast experience, we appreciate your feedback and would like to point out that our Breakfast is designed to cater to diverse tastes, and we regret that it did not meet your expectations. Rest assured that we are committed to offering quality food and beverages, and your comments are valuable in helping us maintain and improve our standards. We hope to welcome you back. Best wishes, Ihr Team vom Mercure Hotel Dortmund City

Well located

Customer review rating 4.5/5

Peter N. Business - Confirmed reviews ALL

The hotel is very convenient to the train station and to the city. The room that I normally receive as an upgrade is very nice and I always enjoy coming to your hotel. Except this time, I must offer my disappointment on the welcome drink being limited to a 10dcl glass of wine - basically two mouthfuls and it gone. Not what I experience in other hotels.

Dear Peter, Thank you for taking the time to provide your feedback. We're delighted to hear that our hotel's location was convenient for your needs and that the room upgrades contributed positively to your stays. It’s wonderful to know you enjoy returning to our hotel. Regarding the welcome drink, we offer a selection of local beer specialties at our 24/7 lobby bar and aim to provide a pleasant experience for all our guests. We apologize if the welcome drink did not meet your expectations and appreciate your feedback on this matter. We hope that we have the pleasure of seeing you again in the future. Best regards, Ihr Team vom Mercure Hotel Dortmund City

Ok but not more

TripAdvisor rating 3.0/5

Karl E TripAdvisor review

The good thing is that it was clean. This hotel is were you go when your company books your trip. It is not a good place but adequate. It is worn, there are no power outlets near the beds and there is very little sound isolation towards the road. The main entrance might be confused with an out of sight rear staircase.

Dear Karle, Thank you for your review. We're glad to hear that the cleanliness of our establishment met your expectations. It's also pleasing to know our location proved convenient for your needs, being situated at the heart of the city with easy access to local sights and transport. We regret to hear that the soundproofing did not meet your expectations; however, we would like to clarify that our accommodations are designed with double glazing windows to provide a more quiet and comfortable environment. We apologize if this was not your experience. Additionally, while we do not have power outlets right by the bed, we strive to provide all necessary amenities for a comfortable stay, including air conditioning and free Wi-Fi. We appreciate your feedback on the appearance of our main entrance, and we continuously work on maintaining and improving the aesthetics of our hotel. It would be a pleasure to welcome you again. Best regards, Ihr Team vom Mercure Hotel Dortmund City

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Other web-users rate our hotel

  • 408 reviews 8.5/10 Location
  • 470 reviews 6/10 Room
  • 379 reviews 8.5/10 Service
  • 5 reviews 9.4/10 WiFi
  • 265 reviews 5.8/10 Breakfast
  • 218 reviews 7.3/10 Cleanliness
  • 111 reviews 2.2/10 Vibe
  • 88 reviews 3.3/10 Amenities

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