Mercure Warszawa Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 3,752 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

Our accommodation(s)

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
Poland

GPS:52.23095, 21.00123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,752 reviews

TripAdvisor Rating  4.5/5  2,784 reviews

Certificate of excellence 2023

ideal location

Customer review rating 4.5/5

John L. Couples - Confirmed reviews ALL

large comfy bedroom, nice staff. lovely breakfast.

Dear Mr. John, Thank you so much for taking the time to leave such a positive review. We are extremely pleased to hear so many compliments about our service and food. Your comment has already been passed on to other departments and will certainly motivate our staff to continue to work hard and develop. As a Mercure hotel, our number one aim is the satisfaction of our guests and we are delighted to have met your expectations. Thank you and come again! Best regards, Wiktoria Pachniak Guest Relations Department

As usual very nice stay in my favorite hotel in Warsaw

Customer review rating 5.0/5

Toni Business - Confirmed reviews ALL

Very nice stay all working very well for me !!!

Dear Guest Thank you so much for taking the time to leave such a positive review. We are extremely pleased to hear compliments about our service and staff. Your comment has already been passed on to other departments and will certainly motivate our staff to continue to work hard and develop. As a Mercure hotel, our number one aim is the satisfaction of our guests and we are delighted to have met your expectations. Thank you and come again! Best regards, Wiktoria Pachniak Guest Relations Department

Noisy kids

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

There were a bunch of noisy kids that killed the hotel atmosphere. The jacuzzi was not working

Dear Sir, Thank you very much for taking the time to share with us your comments on your stay at Hotel Mercure Warszawa Centrum. We are extremely sorry that we did not meet all your expectations; please accept our sincere apologies for this. At Mercure, we are committed to providing the highest quality service to every guest, which is why the feedback you provided is extremely important to us. We would like to assure you that we are already taking the appropriate steps to rectify the problem and avoid a recurrence in the future. Your comments have already been forwarded to the manager of the relevant department. We are grateful that you have shared your experience with us and hope that we will have the opportunity to present a quality service in the near future ! Sincerely, Wiktoria Pachniak Guest Relations Department

Excellent location. Very good hotel

Customer review rating 5.0/5

Evangelos Couples - Confirmed reviews ALL

Spacious room Rich breakdast

Dear Guest, Thank you very much for taking the time to leave a positive review. We are extremely pleased to hear that you are satisfied with your room. As a Mercure hotel, our top priority is the satisfaction of our guests and we are delighted to have met your expectations. Thank you for your kind comments about the room and breakfast, we will certainly pass them on to the other departments! Thank you and come again! Best regards, Wiktoria Pachniak Guest Relations Department

Well located, lack of one bed which was requested

Customer review rating 1.5/5

I. Business - Confirmed reviews ALL

Hotel is well located, near my office. The problem was during check in. I made order for one King/Queen's bed. Unfortunately, I need to take room with two single beds because the other had been occupied. I am really disappointed.

Dear Miroslawa I., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would be grateful for more details regarding the issue described in the questionnaire. Your comments concerning vegetarian/vegan options was passed on our Chief As far as security is concerned, I would like to assure you that all your data is safe, as we have several security systems in place, we meet all the standards of the security protocol and we comply with all its points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katarzyna Mickiewicz-Rogowiecka Guest Experience Team

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Other web-users rate our hotel

  • 1,648 reviews 9.4/10 Location
  • 1,651 reviews 7.4/10 Room
  • 1,589 reviews 9.2/10 Service
  • 64 reviews 5.7/10 WiFi
  • 1,107 reviews 9.2/10 Breakfast
  • 600 reviews 7.6/10 Cleanliness
  • 456 reviews 5.8/10 Vibe
  • 274 reviews 6.2/10 Amenities

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