Novotel Setif 4 stars

Customer review rating (ALL Rating) 4.0/5 538 reviews

Novotel Setif - Image 1
Novotel Setif - Image 2
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Avenue De L Aln, Setif Centre, 19000 SETIF, Algeria

Description

Hotel extras

  • Downtown area

  • Free supervised car park.

  • Free WIFI

  • 470 m2 of meeting facilities.

  • Fitness area and swimming pool

Our accommodation(s)

Hotel location

Novotel Setif

Avenue De L Aln, Setif Centre
19000 SETIF
Algeria

GPS:36.193248, 5.410686

Telephone
Fax +213 36 99 20 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  538 reviews

TripAdvisor Rating  4.5/5  192 reviews

Certificate of excellence 2023

Very Disappointing

TripAdvisor rating 2.0/5

Scenic09841367838 Business - TripAdvisor review

It might be strange to rate this Novotel as poor and 2* after rating Novotel Tunis as 5* and amazing stay, but I was really disappointed with the quality of the room and service. First the night reception guy, who wasn’t there and kept me waiting for 5 minutes probably, was complaining about another guest to me at 4am after I had a long trip and all I wanted is a room and to sleep. When I got to the room it was smelling like cigarettes, but I was too tired to go down and ask to change. In the morning, I found hair on my bed, the sink was blocked and I found hair in the breakfast. It was extremely poor service. Probably the only good thing was the way the reception lady received my concern and directed to the manager who came right away and wanted to investigate, calling the staff to check the reason and apologized personally for the service. Just dear staff a comment, there is no need to speak in French with a fellow Algerian, like all Algerians in Algeria so please speak the local language, if you don’t know or want to speak Arabic, use English, the official international language. I speak five languages but I really like to speak my mother tongue when I visit my country.

Excellent stay

Customer review rating 5.0/5

Ahmed M. Couples - Confirmed reviews ALL

It was as usual extremely satisfied with my stay here, everything was superb.

Dear Ahmed M., We very much appreciate your comments regarding your stay at the Novotel Setif. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worse stay in my life

Customer review rating 1.0/5

C. W. Y. Business - Confirmed reviews ALL

All the front desk officer are very bad in service except Mr. Abdul. The manager made a lot of unfulfil promises. My staff lost(steal by someone in the room) 26000 DZD in the hotel, reported but no action been taken.

Dear Wanyeoh C., Thank you for taking the time to tell us about your experience at the Novotel Setif. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

warm welcome, personal are polite, bathroom is clean, nice a bottle of water please review the quality of bedsheets, no air conditionner or ventilation

Dear Abdelghani M., We very much appreciate your comments regarding your stay at the Novotel Setif. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 2.0/5

Youcef A. M. Couples - Confirmed reviews ALL

Not completely satisfied: we had a room with a very strong smell of cigarettes! we had to ask for the change! also the second bedroom the mattress cover is too small!

Dear Youcef Ait M., Thank you for taking the time to tell us about your experience at the Novotel Setif. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 137 reviews 9.6/10 Location
  • 246 reviews 6.7/10 Room
  • 661 reviews 9.2/10 Service
  • 5 reviews 5.6/10 WiFi
  • 193 reviews 7.3/10 Cleanliness
  • 138 reviews 8.4/10 Food
  • 110 reviews 6.3/10 Comfort
  • 95 reviews 7.1/10 Breakfast

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