Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 943 reviews

Mercure London Paddington Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 35 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  943 reviews

TripAdvisor Rating  3.5/5  2,458 reviews

Mold and unresponsive front desk

TripAdvisor rating 2.0/5

MarleneBoston TripAdvisor review

Unhealthy experience. Stay away! Mold on bathroom floor tile that came off on the floor mat tile. Front desk tried to tell me it was dirty grout- Line that was ok? No fan in bathroom. We were in Room 302 and the rumble from the train was evident all evening- This was not a real problem.we asked the front desk to get us a cab for the next day at 6:30 am. They confirmed it was done. Cab never showed. Morning front desk told us there was no note so he did not call it in. Good thing my friend had an Uber app or we would have missed our trip to Bath. The location was excellent which was the reason I gave 2 stars instead of one but there sre lots of options at this price point so my suggestion would be try somewhere else.

Brown transferable grout? Or filthy room?

TripAdvisor rating 1.0/5

bagelobagel Business - TripAdvisor review

I’ve stayed here a few times and for the most part, it’s fine. Close to Paddington station for sure, which is why I booked it, however, on this occasion I was pretty disgusted with the state of my room. Everything started off fine, until the morning when I stepped out of the shower. My room had clearly only been superficially cleaned because I noticed quite quickly that the brownish “grout” between the floor tiles was quickly liquified by the dampness of my feet and stained the bath mat in distinct brown lines. I was pretty grossed out by this so mentioned it to reception. I was told that I shouldn’t worry because “it’s not what you [I] think it is” and that it is simply old grout that needs replacing. Confused, I asked why an entire room of grout would suddenly disintegrate on the slight amount of moisture , I was again told to rest assured that the room was perfectly clean. So not only had I stayed in a dirty room, my concern was completely dismissed by staff who didn’t even bother to go and check on the situation while I was at breakfast. Very unprofessional in my opinion.

Good value but no frills

TripAdvisor rating 3.0/5

Matt J Business - TripAdvisor review

Plus points are the location and friendly staff. Rooms though are small and there is a tiny lobby and bar. Breakfast is via an attached Frankie and Benny's... Quite basic and hot food for us was lukewarm. Given it is central London the cost is very reasonable.

Dear Matt J, We appreciate your honest review. It’s great to hear that you found our staff friendly and our location advantageous. We understand that our compact rooms and the breakfast experience did not fully meet your expectations. We’re continually working to improve our services and amenities, and your feedback is invaluable in this process. Thank you for acknowledging our reasonable pricing for the central London area. We hope to welcome you back and provide a more satisfying experience in the future. Kind Regards, Imed Chikhaoui

Perfect location when travelling to/from Paddington Station

Customer review rating 4.5/5

Pete T. Couples - Confirmed reviews ALL

Very efficient and attentive staff. Hotel is clean and perfectly located for access to transport and local restaurants and amenities. The room was small but adequate.

Dear Peter T., Thank you for your kind words and for taking the time to share your review. We’re delighted to hear that you found our location perfect for your travel needs and our staff efficient and attentive. It’s great to know that the cleanliness of our hotel and the proximity to local transport, restaurants, and amenities added to the convenience of your stay. We understand that room size is a personal preference, and we’re glad that you found your room to be adequate for your needs. We look forward to welcoming you back in the future for another pleasant stay. Kind Regards, Imed Chikhaoui

Great Location

Customer review rating 5.0/5

Donna B. Families - Confirmed reviews ALL

Hotel is in a perfect location to Paddington Train Station. Staff are friendly and welcoming. Room was excellent, spacious with everything you would ever need provided.

Dear Donna B., Thank you for sharing your positive experience! It’s wonderful to hear that the hotel’s location near Paddington Train Station added convenience to your stay. I’m also glad to know that the staff’s friendliness and the room’s spaciousness and amenities contributed to an excellent visit. Your feedback is greatly appreciated! Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 994 reviews 9.6/10 Location
  • 1,377 reviews 4.3/10 Room
  • 879 reviews 7.6/10 Service
  • 14 reviews 6.9/10 WiFi
  • 969 reviews 2.1/10 Comfort
  • 366 reviews 5.5/10 Cleanliness
  • 302 reviews 6/10 Value
  • 263 reviews 2.8/10 Amenities

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