Mercure Tunbridge Wells Hotel

Hotel for travellers looking for local and authentic experiences

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips. After a busy day guests can relax in the impressive gardens or enjoy refreshments in the hotel bar.

The hotel boasts eight meeting rooms which can accommodate up to 130 guests, great for conferences and business events. The light, airy rooms can also be transformed into a beautiful wedding ceremony or reception venue. Guests are invited to dine in The Mallows restaurant, where they can enjoy an internationally inspired meal in a modern and relaxed environment. Those looking to wind down further can take a drink from the impressive selection in the Oast Bar.

The hotel is just 2 miles (3 km) from Highbrooms railway station and the centre of spa town Royal Tunbridge Wells. Hever Castle and the Kent countryside are yours to discover.

Welcome to Mercure Tunbridge Wells! Our team is dedicated to making your stay as comfortable as possible. We hope you enjoy exploring all Tunbridge Wells and Kent have to offer. Please let us know if we can do anything to enhance your experience.

Fraser Johnston, Hotel Manager

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Nearby landmarks include Tunbridge Wells and Hever Castle

Our accommodation(s)

Room

Classic room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

Room

Classic room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)

Room

Classic family room for 2 adults and 1 child

3 pers. max

Bedding 1 x Double bed(s) and 1 x Single bed(s)

Room

Privilege room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

Room

Superior room with 1 double bed

2 pers. max

Bedding 1 x Double bed(s)

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

Room

Classic accessible room with 2 single beds

2 pers. max

Bedding 2 x Single bed(s)
Accessible room

Hotel location

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

+44 1892 628298

+44 161 388 0915

HIGHBROMS STATION

Railway station

Access: 4.83 km / 3 mi 4 min drive

HOP FARM

Tourist attraction

Access: 4.83 km / 3 mi

HEVER CASTLE

Tourist attraction

Access: 14.48 km / 9 mi

LEEDS CASTLE

Tourist attraction

Access: 32.19 km / 20 mi

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Car park
Restaurant
Wheelchair accessible
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE MALLOWS

Non contractual photo

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

Your meetings and events

Room descriptions and layouts

8

meeting rooms

From 1 to 180

attendees

Configuration is not available for these requirements

- Height 2.6 m
- Theatre style 180 participants
- U-shaped Room 55 participants
- Board-room 50 participants
- Classroom style Configuration is not available for this hotel
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 70 participants
- U-shaped Room 30 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 40 participants
- U-shaped Room 16 participants
- Board-room 16 participants
- Classroom style 10 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 10 participants
- U-shaped Room 10 participants
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 10 participants
- U-shaped Room 10 participants
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 10 participants
- U-shaped Room 10 participants
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 14 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
140 m²	2.6 m	180 participants	55 participants	50 participants	Configuration is not available for this hotel	130 participants
66 m²	3 m	70 participants	30 participants	30 participants	30 participants	50 participants
44 m²	2.6 m	40 participants	16 participants	16 participants	10 participants	30 participants
37 m²	2.6 m	40 participants	15 participants	20 participants	20 participants	30 participants
24 m²	2.5 m	10 participants	10 participants	10 participants	Configuration is not available for this hotel	10 participants
24 m²	2.5 m	10 participants	10 participants	10 participants	Configuration is not available for this hotel	10 participants
24 m²	2.5 m	10 participants	10 participants	10 participants	Configuration is not available for this hotel	10 participants
14 m²	3 m	14 participants	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	10 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5 1,003 reviews

TripAdvisor Rating 3.5/5 1,507 reviews

First night at the mercure

Louis H 4/22/2024 TripAdvisor review

Down here for work sadly… however Had a great first night at the hotel! A few issues during the night due to guests setting off fire alarms, however the staff were brilliant with the situation! The waiting staff and food were brilliant, Tom the bar man was very accommodating over the evening and kept us happy.

Dear louishH317ZI, Thank you for taking the time to share your feedback about your recent stay at Mercure Tunbridge Wells Hotel. While it's unfortunate that there were some disruptions during the night, we're pleased to hear that our staff handled the situation well and that you still had a great first night with us. We're glad to know that you enjoyed the service from our waiting staff and the delicious food, as well as Tom's excellent service at the bar. Your kind words mean a lot to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Kind regards John Mitchell Operations Manager

Tom. Great guy

Ted M 4/22/2024 TripAdvisor review

Bit of drama last night but woke up to a right turn around. Tom sorted everything out and made us feel relaxed.top man Very nice guy and very helpful acted calm and composed in a situation last night and dealt with it no problems. Top guy Big shoutout to Tom

Dear G725HEtedm, We greatly appreciate your feedback on your recent stay at Mercure Tunbridge Wells Hotel, and we're delighted to hear about your positive experience with Tom. It's wonderful to know that he was able to assist you during a challenging situation and make you feel relaxed and at ease. Tom truly embodies our commitment to excellent service and guest satisfaction. We'll be sure to pass along your kind words to him. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another enjoyable stay. Kind regards John Mitchell Operations Manager

Well located

L O. Families - 4/20/2024 Confirmed reviews ALL

Lovely and clean, however the same problems that we experienced a few weeks ago room 135. Cold room on arrival. Heater had an error message. Soap dispenser not working properly and the top kept falling off.

Dear Linda Thank you for bringing this to our attention, and we sincerely apologize for the recurrence of these issues during your recent stay in room 135. Maintaining a high standard of cleanliness and comfort is a top priority for us, and we're disappointed to hear that we fell short in meeting your expectations. Rest assured, we'll investigate the heating and soap dispenser concerns immediately to ensure they are resolved promptly. Your feedback is invaluable, and we appreciate the opportunity to address these matters to improve our service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the chance to welcome you back and provide you with a much more seamless stay in the future. Regards fraser

Good looking hotel

Scott Couples - 4/20/2024 Confirmed reviews ALL

Well situated on outskirts of Tunbridge. Hotel looked great from the outside. Room was good but not as good as a Premier Inn, and pricey. Interior of hotel could do with an upgrade really, especially the restaurant and bar.

Dear Scott Thank you for sharing your thoughts on your recent stay. It's great to hear that you found the hotel's location to be convenient and that you liked the exterior. However, I'm sorry to hear that the interior, particularly the restaurant and bar, didn't meet your expectations. Your feedback about the room and pricing is also noted. Your input is valuable and will certainly be considered by the management for any future improvements. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out. Fraser

Fabulous stay

Charlotte Business - 4/19/2024 Confirmed reviews ALL

Easy to park on arrival. Upgraded room was lovely and very much appreciated. The room was a perfect temperature, I had a great sleep. Breakfast was lovely in the morning.

Dear Charlotte We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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