Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 270 reviews

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Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  270 reviews

TripAdvisor Rating  4.0/5  961 reviews

Relaxing Stay

Customer review rating 4.0/5

Francesco T. Families - Confirmed reviews ALL

I have been many times to this hotel. Pleased as usual for personalised attention. The wifi network seems to have improved a lot, in particular fast reconnection at return w/out re-loggin. in. I noticed some new food options offered by the hotel on the beach but not tried them. Weak spot remains their breakfast although many cheap options close by.

Dear Mr.T., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Large resort on the beach

Customer review rating 4.5/5

Christian V. Solo - Confirmed reviews ALL

A large resort comprising of several accommodation types in bungalow and town house style. Central all side open restaurant facing pool and sea. Several bars of the resort directly on the beach. The staff was exceptionally friendly, welcoming and helpful. The rooms itself could use a bit of restauration - though everything was functional. Good for families with children or if you want to hide away from your busy day job.

Dear Mr.V., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

1 star hotel!

TripAdvisor rating 1.0/5

Frederik M TripAdvisor review

This is the worst hotel i ever been on. My whole family get sick by there food. So many bad Things about this hotel. The service is poor, dirty swimmingpool, dirty Walls around the hotel. The card to the rooms dont work 50% of the time! Dont Pick this hotel! U Will regret!!

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. Thank you for sharing comments of your stay. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

The good The Bad and the poor management

Customer review rating 4.0/5

Richard Couples - Confirmed reviews ALL

Wonderful beachfront pool villa with excellent housekeeping. I can not fault the villa and the helpful reservation staff. WHERE WAS THE MANAGEMENT!! A 16 day stay and not once did I come across any management this hotel lacks leadership and training. Some areas were truly out of control ie pool bar were a customer was a distraction to there private conversation my knowledge of Thai made me feel uncomfortable when the staff there discussed the guests in derogatory ways. The food in the restaurant was just passable and definitely not of the standard expected for a hotel of this brand. The team leader in both the restaurant and Starbucks coffee outlet went beyond what was expected and for that it made our holiday a success. Having said all that I would return just for the villa and the local ambiance once outside the hotel. As a diamond Accorr member I stay over 100 nights a year n hotels around the world this hotel just needs some leadership and attention to detail. Pick up the plastic bag in front of villa 1802 it’s been there 17 day now you walk over it everyday!!

Dear Mr.G., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Good stay

Customer review rating 4.5/5

Siriporn Families - Confirmed reviews ALL

The hotel has very large area, beautiful spacious rooms, delicious food, good service staff, but a lot of mosquitoes. Accor Gold member received 8 complimentary drinks, which is great.

Dear Khun Siriporn krub, We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 296 reviews 7.6/10 Location
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  • 579 reviews 6.6/10 Service
  • 28 reviews 5.3/10 WiFi
  • 299 reviews 7.1/10 Beach
  • 292 reviews 3.7/10 Cleanliness
  • 201 reviews 5.2/10 Amenities
  • 200 reviews 8.2/10 Breakfast

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