Novotel Sofia 4 stars

Customer review rating (ALL Rating) 4.8/5 300 reviews

Novotel Sofia - Image 1
Novotel Sofia - Image 2
Novotel Sofia - Image 3
Novotel Sofia - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Modern restaurant and bar serving breakfast, lunch, dinner and drinks

  • Outstanding hospitality

  • State-of-the-art contemporary building

  • Vibrant location close to the airport and Sofia City Centre

  • Rooms with mountain and city views

Our accommodation(s)

Hotel location

Novotel Sofia

115 N Tsarigradsko Shosse Blvd
1784 SOFIA
Bulgaria

GPS:42.659078, 23.382982

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Whether for breakfast, lunch or dinner, our Chef offers you a great variety of dishes, always prepared with the finest quality produce.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  300 reviews

TripAdvisor Rating  4.5/5  1,069 reviews

Certificate of excellence 2023

Nice hotel

TripAdvisor rating 4.0/5

emmajoosh Business - TripAdvisor review

Nice clean tidy hotel. Staff friendly and helpful. Restaurant staff polite and dinner was good. Room clean and great viewing window Next to a Mall 5 min walk. Unsure of surroundings area as was only here one night and it rained a lot so didn’t venture far.

Dear Emmajoosh, We very much appreciate your comments regarding your stay at Novotel Sofia. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful views and windowsills

TripAdvisor rating 5.0/5

Santa G TripAdvisor review

Super close to the airport, yet will take some while to the center if you decide to visit and hit the streets. The traffic is heavy and keeps you almost stalled for ages. Avoid rush hours for an advice! However the hotel and its design is fabulos for a Novotel . Really worth the money. Cleanliness was also Ok. Breakfast - more than one would really expect and definitely took our hearts through delicious thingies on the buffet!!

Thank you for taking the time to tell us about your experience at Novotel Sofia. We appreciate that you enjoyed the quality of the provided facilities and service. At Novotel Sofia, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us and the positive comment for our staff will be used as a motivation for even better performance in the future. If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to see you soon! Kind regards,

Good place ...great people

TripAdvisor rating 5.0/5

Timk004 Business - TripAdvisor review

As usual it is the people that make the stay memorable. Peter, who met me at the airport, Vanya and all the welcoming folk on reception, and the ever-attentive Damyan, who seems to be everywhere. The food is good, the location is excellent for the airport, the business parks and the huge shopping mall. I like this place...it is my base in Sofia.

Dear Mr Kemp, Thank you for taking the time to share your positive review of your recent stay at Novotel Sofia. As one of our loyal guests, thank you for your time to share the comments for your time with us! We are delighted to hear that you had a memorable experience with our friendly and attentive staff, especially Peter, Vanya, and Damyan. It's great to know that you enjoyed our good food and found our location convenient for the airport, business parks, and shopping mall. Our goal is always to exceed your expectations and if there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We appreciate your loyalty and look forward to being your base in Sofia for future visits. Warm regards, David Yordanov Front Office Manager Novotel Sofia

Great hotel

TripAdvisor rating 5.0/5

jmr43 TripAdvisor review

Really great hotel. Room was exceptional, really nice design and spotlessly clean. View from the 12th floor at the front of the building was stunning. Staff extremely friendly. Buffet style breakfast was really good with lots of choice. Location is good but a short taxi ride - 15-20 minutes to the centre but taxis are very cheap.

Dear jmr43, Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at Novotel Sofia. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Sincerely,

Quality not aligned with expectations

TripAdvisor rating 2.0/5

Toppi TripAdvisor review

Quality not aligned with expectations for a Novotel. Long time for check in, stained towel, small size bed. Very confusing service at breakfast, stacked dirty plates in the breakfast area while waiters were chatting. Very few options for vegan, waiter fed up regarding my request of a cup of soya milk. The hotel us in a business area close to mall and connected to the center through public transport, a strong effort to improve quality of provided service is in my view highly recomended.

Dear Toppi, Thank you for taking the time to tell us about your experience at Novotel Sofia. At Novotel Sofia, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us and the comment for our staff will be used as a motivation for better performance in the future. Please allow me to express my sincerest apologies that the stay was not on the quality level that you have expected. All of your comments are well noted and the information is handled to the related department. We appreciate your sharing your rating with us and it is our hope that you will give us the opportunity to serve you in the near future. Kind regards,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 216 reviews 9.3/10 Location
  • 238 reviews 8.4/10 Room
  • 310 reviews 9.4/10 Service
  • 13 reviews 9.7/10 WiFi
  • 124 reviews 9/10 Cleanliness
  • 124 reviews 8.3/10 Breakfast
  • 78 reviews 8.2/10 Food
  • 65 reviews 9.8/10 Vibe

Powered by Trustyou

Our other establishments nearby