Novotel Makassar Grand Shayla 4 stars

Customer review rating (ALL Rating) 4.5/5 62 reviews

Novotel Makassar Grand Shayla - Image 1
Novotel Makassar Grand Shayla - Image 2
Novotel Makassar Grand Shayla - Image 3
Novotel Makassar Grand Shayla - Image 4
Jalan Charil Anwar N 28, South Sulawesi, 90115 MAKASSAR, Indonesia

Description

Hotel extras

  • Ballroom for corporate and family events

  • Panoramic views from the Sky Lounge

  • Casual international dining at Le Square

  • WIFI throughout the hotel

  • Kids Club

Our accommodation(s)

Hotel location

Novotel Makassar Grand Shayla

Jalan Charil Anwar N 28, South Sulawesi
90115 MAKASSAR
Indonesia

GPS:-5.139171, 119.41429

Telephone
Fax +62 411 3624222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SQUARE

Square Kitchen provides the perfect balance of authentic traditional and international cuisine. Our bar is the place to unwind with its soothing, relaxing music.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 140 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  62 reviews

TripAdvisor Rating  5.0/5  2,052 reviews

"The breathtaking experiences at Novotel Grand Shayla Makassar"

TripAdvisor rating 5.0/5

Sinar K TripAdvisor review

As an Accor Plus Platinum member, I found the facilities provided at Novotel Grand Shayla Makassar consistent with those offered at other Accor Hotels worldwide. The complimentary upgrade to a Deluxe room and additional breakfast for two guests enhanced the experience. The Executive Lounge menu aligned well with my expectations based on previous visits to other Accor Hotels. Hosting an event for Paskah TELKOMGroup KTI at The Attic on the 15th floor was a remarkable experience. The facilities exceeded my expectations and contributed to the event's success. I must commend the exemplary service provided by the staff, particularly Mr. Ardi, along with Pak Yadi, Pak Paldi, Mba Wana, and the entire team. Their warm welcome and attention to detail, as well as our collaborative efforts to ensure the event's success, were highly appreciated. The satisfaction expressed by all attendees reflected the quality of service provided. Furthermore, as a performer, I was impressed by the quality of the Shure microphone provided. Overall, Novotel Grand Shayla Makassar surpassed my international standards as a meeting planner, with all services and facilities meeting expectations.

Dear Mr/Mrs. Roving444730, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

Amazing

TripAdvisor rating 5.0/5

PioPio h TripAdvisor review

I love this hotel, its our second time. Near to tourist spot easy access. I love the view and the room is so clean. Big thanks to Mr. Tamsir and his team for a very warm welcome I love every service they gave us. Next trip will back at this hotel for sure

Dear Piopioh, We very much appreciate your comments regarding your stay at Novotel Makassar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

Staycation with Friends

TripAdvisor rating 5.0/5

Passenger41228632190 TripAdvisor review

Staycation with friends at Novotel with a humble services from Ms.Delfi,... So in love with this Hotel and Staff Hospitality especially front office team... Will be back again with my besties when we are comeback to Makassar...,,,,.......

Dear Mr/Mrs. Passenger41228632190, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Guest Experience Executive

🔛🔝

TripAdvisor rating 5.0/5

muh_zahranr Families - TripAdvisor review

Customer experience was great. Receptionist was nice, I got a complementary breakfast for two, the room was clean, and the food was amazing. There’s a lot variety of different kinds of food. One of the securities personnel helped me to find a car rental with drivers, so I could stroll around the city and try every must-go-to restaurant in Makassar.

Dear Mr. Muh_zahranr, We very much appreciate your comments regarding your stay at the Novotel Makassar Grand Shayla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Guest Experience Executive

Location is in the center

Customer review rating 3.0/5

Vanesha Families - Confirmed reviews ALL

The bed was dirty and has blood stain on it. Ever after it was changed there was like sand on the bed. The towel also dirty and had stain on it.

Dear Ms. Vanesha Gladys S., Thank you for taking the time to tell us about your experience at the Novotel Makassar Grand Shayla. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Executive

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Other web-users rate our hotel

  • 78 reviews 9.4/10 Location
  • 295 reviews 8.6/10 Room
  • 401 reviews 9.1/10 Service
  • 9 reviews 7.1/10 WiFi
  • 180 reviews 8.5/10 Cleanliness
  • 157 reviews 9.1/10 Food
  • 129 reviews 9.2/10 Amenities
  • 90 reviews 8.4/10 Breakfast

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