Quay West Suites Melbourne 5 stars

Customer review rating (ALL Rating) 4.8/5 2,212 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Apartment-style hotel in the heart of Melbourne, featuring outstanding views of the city

  • Stunning 15m magnesium mineral pool with great health benefits

  • 24-hour reception and undercover secure parking

Our accommodation(s)

Suite

1 Bedroom Superior Suite, 1 King or Queen Bed, Floors 4 - 9, Kitchen, Balcony

  • 3 persons
  • 52 / 559 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
  • Most of the accommodation: Balcony

Hotel location

Quay West Suites Melbourne

26 Southgate Avenue, Southbank
3006 MELBOURNE
Australia

GPS:-37.820398, 144.96709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

JARRAH BREAKFAST

Jarrah offers a café style breakfast

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,212 reviews

TripAdvisor Rating  4.5/5  1,517 reviews

Certificate of excellence 2023

Nothing is perfect but this was close

Customer review rating 4.5/5

Susan R. Friends - Confirmed reviews ALL

Loved the location, staff, rooms, food (except the avocado at breakfast). Just about everything 😍

Dear Susan, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great hotel - I will be back

Customer review rating 5.0/5

Paul E. Solo - Confirmed reviews ALL

Really enjoyed my stay even though it was short. Thank you.

Dear Paul, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Great location, view and service.

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

Very efficient service, very pleasant staff and a central CBD location.

Dear Chris, We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

Fall short of expectation

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Overall experience is quite disappointing - see comments under problems.

Dear Georgiana, Thank you for taking the time to tell us about your experience at the Quay West Suites Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Georgina, I will personally follow up with the team, I am so's sorry you were made to feel the way you did the Amex card and the wrong gender on the invoice, this certainly was not our intention. I was pleased to know we could change the room for you. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 04… if you wish to discuss this matter in further details. Sincerely, Kind regards Jackie Porter General Manager 04…

Great accomodation

Customer review rating 4.5/5

J Families - Confirmed reviews ALL

The staff at Reception were very helpful & generous with their time. The pool, bar & restaurant facilities were excellent & we really enjoyed the breakfast. The room was very comfortable, well appointed & with excellent views of the river & city skyline.

Dear Jacqueline , We very much appreciate your comments regarding your stay at the Quay West Suites Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Jackie Porter General Manager 04…

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Other web-users rate our hotel

  • 987 reviews 9.6/10 Location
  • 1,272 reviews 8.8/10 Room
  • 1,334 reviews 9.6/10 Service
  • 9 reviews 7.7/10 WiFi
  • 495 reviews 8.1/10 Comfort
  • 360 reviews 8.4/10 Cleanliness
  • 339 reviews 8.8/10 Breakfast
  • 269 reviews 8.6/10 Amenities

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