Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.4/5 1,300 reviews

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Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Shaw Parade

152 Jalan Changkat Thambi Dollah, Pudu, .
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CHORAK-ALL DAY DINING RESTAURANT

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 112 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,300 reviews

TripAdvisor Rating  4.5/5  730 reviews

One of the best Accor Hotels

TripAdvisor rating 5.0/5

Josuened TripAdvisor review

Selamat tengah-hari dari London Thank you very much team for the amazing welcome, friendliness and Malaysian hospitality. Flying Malaysia Airlines (with an amazing service) and staying at Mercure Shaw Parade, this was a treat for me. I enjoyed the 9 nights there on the 15th floor. The food from breakfast was very good and I enjoyed the Malaysian food. The team at the reception are very helpful. The cleaner working on 15th floor, he is very kind, friendly and helpful. Those gentlemen at the pool are very kind as well. Looking forward to my next trip in October, every 6 months to enjoy a proper relaxed holiday without stress and enjoying the Malaysian hospitality which is known around the world. Looking forward to my next trip in October 2024 (every 6 months). Jumpa lagi.

Relaxing Stay

Customer review rating 4.5/5

Mohan Solo - Confirmed reviews ALL

Stayed at Mercure Shaw Parade and found the room to be nicely appointed, comfortable, and impeccably clean. The hotel provided a pleasant stay with its cozy ambiance and attentive service. Would recommend for those seeking a comfortable stay in the area. Special mention to the team for helping to find the pair of Earrings that were left behind, even though only 1 side was found.

location is a bit off, staff needs a bit more training, big rooms

Customer review rating 3.0/5

Mro Business - Confirmed reviews ALL

Sunday morning they called 5am to have breakfast. because of ramandan. They mixed up the room numbers and called me instead of the muslim who requested wake up call. Annoying to wake up on a Sunday 5am. An otther day I just wanted a coffee at 8am. Starbucks still closed downstairs, so they sent me to breakfast floor. there they said I cant get coffee only. Only with breakfast. So I went out to have a coffee in the hotel on the other side of the streett. When I came back the supervisor was there and told be I could get coffee only in the breakfast area. Please train your staff

Unsatisfactory

Customer review rating 1.5/5

Ramesh Families - Confirmed reviews ALL

ATTN: Cindy Yeoh (GM Mercure Shaw Parade) I am writing to you regarding my stay at the Mercure Shaw Parade from the 3rd to 8th of March at room 1023 Actually this is my second visit to Mecure Shaw and I was sadly very disappointed with the stay. Let me explain: 1. Cockroaches in the room - my son who was with me complained the first few days of something in the bed biting him and i thought it was his imagination - towards the final day i was shocked to see cockroaches crawling on my bed and i had to kill one. 2. Rude Restaurant Manager - during buffet breakfast service on one occasion the Chinese manager kept talking so loudly for over 20 mins next to me to a couple from Singapore. - not bothering about my son and I at the close table to all 3 people. Even when I looked annoyed he did not care. Cindy, I have stayed in many 4& 5 Star hotels in the vicinity of Buikit Bintang including, Park Royal, Traders, Melia, Furama, Sheraton and ect in the last couple of years but have never encountered such a bad situation. I do think being part of the Accor group things should have been organized way better. Lastly, I am writing not to criticize but to give constructive views to improve things.

Best Hotel in Malaysia🥰🫶🏻✨

TripAdvisor rating 5.0/5

Lalilulelo1 Solo travel - TripAdvisor review

I recommend you to stay at Mercure KLSP, cuz its nearby Bukit Bintang, Alor Night Market, new shopping mall “Lalaport”, many local restaurant and likewise easy access to everywhere cuz nearby Imbi Monorail station.. . About the room, its perfect! With bathtub 🫶🏻 . Food is the best!!! 10/10 u can’t find better than this 🥰 Thank you so much Mercure KLSP and especially to Steffany Boak ✨🥰

Dear Lalilulelo1, Wow! We are thrilled and elated of your wonderful comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a sheer pleasure to receive positive feedback. I will share your comments with Steffany and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your future visits. Sincerely, Cindy Yeoh General Manager

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Other web-users rate our hotel

  • 1,040 reviews 8.6/10 Location
  • 1,609 reviews 8.8/10 Room
  • 1,592 reviews 8.9/10 Service
  • 41 reviews 7.4/10 WiFi
  • 808 reviews 8.9/10 Cleanliness
  • 613 reviews 6.2/10 Breakfast
  • 580 reviews 7.9/10 Comfort
  • 345 reviews 7.8/10 Amenities

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