Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 11,412 reviews

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Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  11,412 reviews

TripAdvisor Rating  4.5/5  2,867 reviews

Certificate of excellence 2023

Lovely hotel on the harbour.

TripAdvisor rating 5.0/5

LizF12345 Families - TripAdvisor review

An excellent hotel in a great location at Darling harbour, within walking distance of restaurants and cafes, and public transport. The buffet breakfast was excellent, with barista made coffee included. The rooms are beautiful and clean, and the Balmain bath products are lovely. The only downside would be the time it takes to check in and out. Lines every time I went to reception, and one female staff member who couldn’t be bothered.

Bonjour LizF12345, Thank you so much for taking the time to review the hotel. I appreciate your feedback, particularly on the lines for check in and check out. This is something we are looking at managing more efficiently during those peak periods. I sincerely hope we have the opportunity to welcome you back to the hotel again in the future to turn your experience around. Kind regards, Greg Brady - General Manager

Comfortable Stay

TripAdvisor rating 4.0/5

ChristineDiscovers TripAdvisor review

- Comfortable rooms, albeit quite basic. - Comfy beds, linen, robes and towels. Slippers could be of higher quality. - Liked the privacy glass between the toilet and shower. - Rooftop pool was awesome, plus good poolside drinks. - Juices at breakfast were delicious, but everything else was just ok. - Service was fine.

Bonjour ChristineDiscovers, Thank you for your review. I am pleased you enjoyed your stay. We hope to see you again soon. Kind regards, Greg Brady - General Manager

Beautiful room and great view

Customer review rating 4.5/5

Ian S. Couples - Confirmed reviews ALL

Always friendly and breakfast was delicious

2 Years of Construction make for a Noisy room

Customer review rating 1.5/5

Jeremy Business - Confirmed reviews ALL

Poor communications and service from Sofitel. I was surprised to hear construction activity from 7am (you could set your alarm by the whistle every day) during my stay even when staying on level 6. Unlike other hotels, I was not advised during check-in, or via any form of in-room notice, about the on-going construction activity happening outside the hotel on the Darling Harbour side. When I asked about moving rooms to one less noisy I was told it wasn't possible due to heavy bookings unless I paid extra for a room upgrade for my 9 day stay.

Bonjour Jeremy, Thank you for your feedback in regards to your recent stay with us. I just wanted to reach out directly to thank you for your feedback and we do apologise that the construction site had a negative impact on your stay. In regards to the construction occurring at Harbourside, we do not reflect this in any communications as this is happening outside the hotel. Similar to any CBD hotels there could be noise, roadworks or construction at any given time. We do alert guests when we are conducting any internal works where it is expected to hinder the guest experience, this is of course our obligation. Unfortunately, Harbourside is beyond our control and should start from 8am on Saturdays but on some days, this works in not as noisy or non-existent, hence we cannot confirm if works will affect their stay. Most of all, we are sorry we were unable to assist with a room change due our capacity during your stay. I have noted your profile to assist with an upgrade to a opposite side of the building. Should your travels bring you back to Sydney, please do reach out to me directly so I can look after your reservation and stay requirements. Thank you again for your time. Patcharee Hunt Guest Experience Executive Sofitel Sydney Darling Harbour

Conference stay at Sofitel Sydney Darling Harbour

Customer review rating 4.5/5

Doug Business - Confirmed reviews ALL

1st time stay at Sofitel Sydney Darling Harbour to attend AWS Sydney Summit conference. found it super convenient located next to ICC to enable meetings in hotel rather than conference area and quick stints back a room for calls & emails etc. easy access to tram and uber as required, Comfortable room, good facility and helpful staff.

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Other web-users rate our hotel

  • 2,753 reviews 9.3/10 Location
  • 5,117 reviews 8.2/10 Room
  • 5,567 reviews 8.4/10 Service
  • 43 reviews 4.4/10 WiFi
  • 1,411 reviews 7.4/10 Amenities
  • 1,227 reviews 7.5/10 Cleanliness
  • 1,185 reviews 8.9/10 Vibe
  • 1,098 reviews 7.7/10 Breakfast

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