Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,555 reviews

Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 1,178 

attendees

  • m / m²
  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,555 reviews

TripAdvisor Rating  4.5/5  5,957 reviews

Certificate of excellence 2024

Lovely

TripAdvisor rating 5.0/5

bostonbrie TripAdvisor review

Lovely rooms,grounds,staff and food. Loved our time at this resort. Thank you. Beautiful destination for a wedding. Pool, lounge chairs were very nice. The views from anywhere in the grounds are stunning. Every interaction we were greeted with a smile and great service.

Thank you for sharing your experience at our resort! We're delighted to hear that you found everything lovely, from the rooms and grounds to the staff and food. It's wonderful to know that you enjoyed your time with us and that our resort provided a beautiful setting for a wedding. We're thrilled that you appreciated our pool, lounge chairs, and the stunning views throughout the grounds. Providing exceptional service with a smile is our top priority, and we're glad to hear that every interaction left you with a positive impression. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future! With warm aloha, Barbie Nakamura Director of Quality

Amazing Staycation

TripAdvisor rating 5.0/5

Tammy S TripAdvisor review

I had the pleasure of celebrating my Birthday and Anniversary at Fairmont Orchid. Everything was amazing! The location, grounds, the weather, food & especially the staff. Everyone Staff member made our stay so special. However, Tremaine at Browns Beach House and Elaine at the pool were outstanding!

Thank you for choosing us to celebrate your birthday and anniversary! We are thrilled to hear that your stay with us was amazing and that you enjoyed every aspect of your time here. It's delightful to know that you found our location, grounds, weather, and food to your liking. Our team works hard to ensure that every guest has a memorable experience, and we're delighted to hear that our staff members, especially Tremaine at Browns Beach House and Elaine at the pool, made your stay extra special. We will be sure to pass along your kind words to them. Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back for another wonderful staycation in the future! With warm aloha, Barbie Nakamura Director of Quality

Disappointed

TripAdvisor rating 3.0/5

BIIslander TripAdvisor review

Do not splurge for an "ocean view" or "partial ocean view". We reserved an "ocean view" (not "partial ocean view") and were placed in the building furthest from the ocean to start (no view) and then moved to the second building back, on the second floor. You could only see the ocean if you craned your neck out off the balcony (see photos) - not if you were sitting on the balcony AND the view was the same as that for a "partial ocean view" as shown on the resort website. Very disappointing and certainly shouldn't be marketed as "Ocean View". The servers at Brown's were lovely but the food was extremely overpriced and was missing key components of dishes (for example, macadamia nuts on the salad) - you are definitely paying a large surcharge for the view. Finally while the breakfast buffet was adequate, it was not worth the charge, for sure. On the other hand, everyone working at the hotel was very friendly and welcoming.

A fabulous resort on a very special island

TripAdvisor rating 5.0/5

H867BOmichaelc Couples - TripAdvisor review

We stayed 3 nights at the Fairmont Orchid to close out our ten year anniversary trip to Hawaii. It was a perfect way to end our Hawaiian holiday, and I can’t recommend the resort enough. The pool is gorgeous and spacious, and with plenty of chairs around. It - and the hot tub - are open 24 hours, which is a great bonus to have a quiet midnight, or very early morning swim. The secluded beach is wonderful, protected, and offers views of Haleakala on Maui, as well as turtle sightings whilst snorkelling! Food at the resort is quite good, with a dinner at the poolside restaurant being a highlight. And while the breakfast buffet was very nice, we felt that $50/person is very high - even for Hawaii Island. Our room was very large and had plenty of storage. The bathroom - with separate shower and tub - as well as WC - was gorgeous. The balcony overlooking the golf course was nice, and very peaceful. Housekeeping was great - though there were a few places on property that went untouched for a couple of days (pool towels by a rubbish bin for a couple days, as an example) - but nothing outrageously overlooked. We had an amazing stay at the Fairmont Orchid, and hope to return one day!

Thank you for choosing to celebrate your ten-year anniversary with us and for taking the time to share your wonderful experience with us. It's truly heartwarming to hear that your stay with us was a perfect conclusion to your Hawaiian holiday. I was pleased to see many aspects of the property you enjoyed. I also appreciate your feedback regarding the housekeeping, and we will address the areas you mentioned to ensure consistent attention to detail throughout the property. Thank you once again for your kind words and recommendation. We would be thrilled to welcome you back for another memorable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Relaxing stay

Customer review rating 4.0/5

Sharen Couples - Confirmed reviews ALL

This was our first time staying at this hotel. When we arrived we were greeted with leis and the front desk gal was super friendly and gave us a little credit for drinks for our anniversary. Well that set the tone for our stay which I greatly appreciated. Thank you for upgrading our rooms to a partial ocean view. When my husband and I arrived to our room we enjoyed the view and as we settled in I found a piece of fry under the ottoman and a dried up contact near our bed. It was definitely a huge disappointment because that made me question on how well our room was cleaned and honestly felt disgusted and thoroughly checked the whole room to ensure that it was cleaned properly. I called the front desk and someone came to out to pick up those trash. I did get an apology from the male who came to pick it and was informed to that he was going inform his supervisor and there was no follow through. But on a positive note overall our stay was relaxing as we stayed at the pool during the weekend. We did enjoy the 2 restaurants we dined in at Binchotan and Browns Beach.

Dear Ms. A., Thank you for choosing to stay with us and for taking the time to share your feedback with us. We are thrilled to hear that overall, you had a relaxing stay and that our team members contributed positively to your experience. We are delighted that you enjoyed the warm welcome extended by our front desk team, including the lei greeting and the credit for drinks to celebrate your anniversary. However, we sincerely apologize for the oversight regarding the cleanliness of your room upon arrival. Your feedback regarding the presence of debris in the room has been shared with our housekeeping team for immediate attention and improvement. We understand how important cleanliness is to our guests, and we regret any discomfort this may have caused. I appreciate your understanding and patience. We are pleased to hear that you enjoyed dining at Binchotan and Browns Beach and that you found our poolside service to be exceptional. Your kind words about our team members, especially the front desk staff and Caelan, are truly appreciated, and we will be sure to recognize their outstanding service. If your travels bring you back to the Big Island, I hope you choose us again! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 474 reviews 9/10 Location
  • 918 reviews 7.4/10 Room
  • 1,402 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 767 reviews 8.7/10 Amenities
  • 399 reviews 9.2/10 Beach
  • 260 reviews 8.8/10 Pool
  • 235 reviews 6/10 Cleanliness

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