Fairmont Le Château Montebello 4 stars

Customer review rating (ALL Rating) 4.3/5 2,797 reviews

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Description

Hotel extras

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

Our accommodation(s)

Hotel location

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

GPS:45.649998, -74.949409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

31 

meeting rooms

From 1 to 560 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,797 reviews

TripAdvisor Rating  4.0/5  3,130 reviews

Good getaway

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Nice getaway with family over March break. Liked that you had activities set up for kids. Maybe a s’mores pit would have been fun.

Dear Mrs G., Thank you for choosing Fairmont Château Montebello for your family getaway during March break. We are glad to hear that our activities for kids added to your enjoyment. Your suggestion of a s'mores pit is a great idea, and we'll certainly consider it for enhancing our family-friendly experiences. We look forward to welcoming you and your family back for more fun and memorable moments. Warm regards, Sven Guest Service Supervisor

Beautiful Location and Property

Customer review rating 4.0/5

Christina Families - Confirmed reviews ALL

It was a wonderful experience, we loved the hotel and the food was excellent. The room was comfortable, but a bit dated. We had some issues with the shower and hot water but the staff was very helpful and attentive

Dear Mrs A., Thank you for sharing your experience. We're thrilled to hear that you found our location beautiful and enjoyed the food and comfort of our hotel. We apologize for any inconvenience with the shower and hot water, and are glad our staff could assist you promptly. We appreciate your feedback as it helps us improve and hope to welcome you back soon for an even more delightful stay. Warm regards, Sven Guest Service Supervisor

Slipped Standards.

Customer review rating 3.5/5

Karl W. Families - Confirmed reviews ALL

I remember when the Chateau Montebello was at the top of getaways and experiences. Unfortunately the less than impressive meals are not warranted the price point they are set at. The dining staff as well openly spoke over us about our meal requests complaining in French thinking that we did not understand what they were saying about us. The restaurant is so noisy it resembles the atmosphere of a cafeteria and not a special place to enjoy your getaway relaxing over a candlelight meal. Our room was never vacuumed while we were there. Our turn down service was only on one night. The rest of the evenings we were forgotten. There were no slippers or bathrobes provided. The hotel allowed guests to order takeaway delivered food so most nights I discovered guests eating at the games tables on the second level and leaving their messes after eating. There was no dress code so people dragged themselves into the restaurant wearing crop tops and sweats. My spouse took in the spa and again the experience was less than relaxing as during her massage she had to listen to the banter of several guests that remained after their massages. I probably could go on and on but I came back from a very expensive holiday break for which I opted to upgrade my experience so I could have a relaxing getaway to basically being more stressed out than I when I had arrived. I kept looking at the experiential advertisement on your website that was constantly playing on your television in my room and wondering where am I as I am certainly not at the Chateau Montebello.

Overall great experience

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very nice and welcoming staff. The restaurant server was very knowledgeable. Everyone was welcoming and accommodating. Nice atmosphere and amenities. The main floor with the huge fireplace is amazing.

Dear Mrs C., Thank you for taking the time to share your thoughts. Your satisfaction is our top priority, and we are delighted to know that your stay met your expectations. We look forward to welcoming you back to Fairmont Château Montebello. Best regards, Sven Guest Service Supervisor

Very good stay

Customer review rating 5.0/5

R S. Families - Confirmed reviews ALL

We had a very good experience The service at the hotel was excellent as well as the restaurant. The food was great. The pool was great.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Fairmont Le Château Montebello. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Guest Service Supervisor

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Other web-users rate our hotel

  • 416 reviews 8.7/10 Location
  • 901 reviews 5.2/10 Room
  • 1,123 reviews 8.2/10 Service
  • 13 reviews 6.1/10 WiFi
  • 764 reviews 5.5/10 Food
  • 655 reviews 7.9/10 Amenities
  • 586 reviews 8/10 Vibe
  • 319 reviews 3.7/10 Comfort

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