Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 4,449 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

17 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,449 reviews

TripAdvisor Rating  4.0/5  4,560 reviews

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Noisy halls, mediocre shower, rough toilet paper. . Good valet service, good front desk service. No coffee in the rooms! Overall, not great.

Dear Zachariah G., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Vincelette Director of Rooms

Well located. Polite staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I had welcoming experience. The staff was very helpful and pleasant.

Dear Aleksandra K., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Vincelette Director of Rooms

Underwhelming

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The first night, housekeeping knocked, ignored my response, and walked in while I was changing. The second day, the elevator lurched twice and then told us to get out at the next floor. The coffee pods didn't work, and the room showed extensive wear and tear.

Dear Cora lee O., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Vincelette Director of Rooms

Well located, helpful and friendly staff

Customer review rating 4.5/5

Michele Business - Confirmed reviews ALL

Very positive experience

Dear Michele Denise F., We very much appreciate your comments regarding your stay at the Fairmont Château Laurier. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Vincelette Director of Rooms

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very good service, everyone was trying to help us.

Dear Gilbert R., We very much appreciate your comments regarding your stay at Fairmont Château Laurier. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Patrick Vincelette Director of Rooms

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,063 reviews 8.6/10 Location
  • 1,872 reviews 5.9/10 Room
  • 1,899 reviews 8.1/10 Service
  • 95 reviews 4.2/10 WiFi
  • 722 reviews 4.8/10 Comfort
  • 712 reviews 7.3/10 Amenities
  • 510 reviews 4.9/10 Cleanliness
  • 452 reviews 4/10 Value

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