Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,901 reviews

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Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

22 

meeting rooms

From 1 to 1,368 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,901 reviews

TripAdvisor Rating  4.5/5  5,094 reviews

Great hotel in the heart of downtown

TripAdvisor rating 5.0/5

Krexen213 TripAdvisor review

Really friendly service, was booked through the American Express app and was really delighted upon check in with how helpful the staff were. The hallway to the rooms were under construction so it wasn’t 100% but the hotel itself was really clean and all staff were really friendly if anything was ever needed. Will definitely be back again!

Krexen213, Thank you for taking the time to send us your feedback. We are very happy to hear that you enjoyed your stay and we look forward to welcoming you back soon! Next time you will get to see our updates to our Heritage Hallway to the tower rooms.

Customer review rating 2.5/5

Rose M. G. F. Couples - Confirmed reviews ALL

The service was wonderful but the food was terrible at the restaurant.

Dear Rose Marie Garcia F., We are delighted to hear you enjoyed our service. We apologize for falling short on the restaurant food quality. Your feedback is valuable to us for improvement. Thank you for sharing your experience. Best Regards, Fairmont San Francisco.

A decent stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Wobbly toilet, wobbly lamps with mismatched lightbulbs, flat pillows, dusty room, water spots on the glasses. But the building is charming.

Dear guest, Thank you for your feedback. We apologize for the inconvenience you faced during your stay. Rest assured; we will address these issues promptly to enhance our guests' experience. We are glad you found our building charming. Best regards, Fairmont San Francisco.

A pleasant but uinspired stay.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I enjoyed the history which is prominently displayed, as well as the service. However, the hotel feels tired and is in need of an update.

Dear guest, thank you for sharing your feedback. We are delighted you appreciated our history and service. Your comments about the need for an update are duly noted. We continuously strive to enhance our guests' experience. Best Regards, Fairmont San Francisco.

Not secure

Customer review rating 3.5/5

Steve K. Friends - Confirmed reviews ALL

I booked two suites. On Saturday morning (March 2, 2024) the room to my suite opened and a woman walked in. I had just gotten out of the shower (yes, I was naked), I shouted at her and jumped into the closet. My partner went into the hall; saw the woman, one apparent security person and two other hotel staff members The woman had locked herself out of her room and security let her into our room. I called and spoke with Noria and explained my horror and extreme displeasure. I felt the hotel had committed a cardinal sin in the hospitality business; it let someone into my room and jeopardized our security and privacy. Noria called back later and explained that the security person was so engaged in a conversation with this unknown woman that he opened our room in error, I guess at the direction of the woman. Because it was a suite, it not like this would be an easy mistake, the doors are not adjacent and the room number and a large plaque announcing the Edinburgh Suite were clearly visible. I also question how she established her identity at either the front desk or to security since she had no handbag or wallet visible. If she had no ID, which I believe she didn't, security should have escorted her into the room and been provided valid ID before they left the room. This did not happen. Although Noria was pleasant and solicitous, I did not have the feeling that understood the seriousness of what had happen to us. That night I keep waking up, thinking there could be someone in our room. That may seem overly dramatic, but that's the effect this had. I can only imagine what would have happened if someone was let into Madonna's room, another guest in the hotel during part of our stay. We certainly are not celebrities, but we deserve to receive a better level of care and concern than happened on our last stay.

Dear Mr. K., We sincerely apologize for the unsettling experience you encountered during your stay. Rest assured, the security and privacy of our guests are of utmost importance to us. Your feedback has been shared with our team to ensure such incidents do not recur. We deeply regret the inconvenience caused and understand the gravity of the situation. Please be assured that necessary measures will be taken to prevent such lapses in the future. We appreciate your patience and understanding in this matter. Should you decide to stay with us again, we will make every effort to provide you with the exceptional service and care you rightfully expect. Warm regards, Fairmont San Francisco

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Other web-users rate our hotel

  • 794 reviews 8.6/10 Location
  • 2,026 reviews 7.1/10 Room
  • 1,878 reviews 7.6/10 Service
  • 108 reviews 5.9/10 WiFi
  • 777 reviews 7.7/10 Vibe
  • 741 reviews 7.2/10 Amenities
  • 487 reviews 5.1/10 Cleanliness
  • 444 reviews 3.6/10 Value

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