Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 2,947 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

21 

meeting rooms

From 1 to 1,365 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,947 reviews

TripAdvisor Rating  4.5/5  6,656 reviews

Certificate of excellence 2024

Quiet, clean and comfortable

TripAdvisor rating 5.0/5

Mackenzie S TripAdvisor review

The Swissotel is the quietest, most comfortable hotel in Chicago. You don’t have to worry about thin walls at the Swiss. It’s always super clean and super comfortable. I look forward to my stays at the Swiss because I sleep so well! Highly recommend!

Location location location

TripAdvisor rating 5.0/5

Sofia S TripAdvisor review

We have stayed here several times, it’s the perfect location downtown! It’s near plenty of attractions (walking distance)- The Art Institute, Maggie Daley Park, Buckingham Fountain, and Navy Pier! The bed and pillows are super comfortable as well! Our room had a beautiful city view, highly recommend!

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Cold shower

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff was very pleasant, room was ok. Right next to elevators, so I got to hear them constantly throughout my stay… shower was freezing the first morning… cold the next. Not sure how a hotel of this size fails to have hot water.

Dear Philip D., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

Nice room. Great service.

Customer review rating 5.0/5

Polly E. Business - Confirmed reviews ALL

Front desk staff was very friendly and helpful.

Dear Pollymaria E., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Great Experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Room was clean and neat. Staff was friendly and helpful. Easy access to everything I needed. Great job hosting all of the Macy’s team!

Dear Robert J., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,055 reviews 8.7/10 Location
  • 1,781 reviews 8.2/10 Room
  • 1,512 reviews 8.3/10 Service
  • 40 reviews 4.4/10 WiFi
  • 579 reviews 7.4/10 Cleanliness
  • 361 reviews 4.3/10 Value
  • 106 reviews 8.9/10 Wellness Area
  • 87 reviews 5.1/10 Breakfast

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