Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,315 reviews

Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

25 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,315 reviews

TripAdvisor Rating  4.0/5  5,503 reviews

professional hotel staff and decent breakfast

TripAdvisor rating 5.0/5

253tamm TripAdvisor review

Rebecca of front desk reception is very professional, patient and helpful, especially when handling customer’s requests (eg fix room key, checkout time flexibility, cleanup room etc). Besides, breakfast offered by hotel is value for money

Dear Guest, Thank you for this great review. We are delighted to hear that you found our staff, notably Rebecca at the front desk, to be professional, patient, and helpful. Our team is dedicated to ensuring our guests feel fully supported during their stay, from addressing any requests to providing flexibility where needed. Your appreciation of the breakfast selection and its value truly warms our hearts. At the Novotel London West, we strive to offer a dining experience that satisfies our guests both in quality and cost-efficiency. Ensuring clean and well-maintained rooms is a priority for us, and we are pleased to know that our daily housekeeping standards have contributed to the comfort of your stay. We look forward to welcoming you back soon. Kind regards, Kanny Diarra, Guest Relations Executive

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Got upgraded which was a nice touch Check out was rather painful - the invoice I requested for work did not come out with the correct details (address and VAT number) and I had to go back to get it sorted. Even then it was a laborious process. The luggage storage wasn't pointed out to us therefore we were going around in circles to find it

Dear Guest, Thank you for reviewing your recent experience. We are glad you enjoyed your stay with us and your upgrade made it even better. However, we regret the check-out process was not as seamless as we would have liked and that you felt the service provided by our reception team was not up to the usual high standard we set ourselves. Nonetheless, we appreciate that you have brought this to our attention; this gives us the opportunity to review our procedures with the team. We hope to welcome you back. All the best. Odhi Johanes, Senior Guest Relations

Adequate hotel - staff training issues. Try harder Novotel/Accor !

TripAdvisor rating 3.0/5

phillipgO8459HB TripAdvisor review

Choir singing in massed choirs event at Royal Albert Hall, so it was a block booking. Rooms adequate, good breakfast, hotel facilities generally acceptable, handy for Tube. However, on checking in, twice we were given room keys, on arrival at the rooms, there were already guests in the rooms - most embarrassing. On third attempt, Duty Manager came with us to check third room - this time, there was no-one there. Given vouchers for two drinks each, inadequate for the stress after long coach ride from South Wales to London. On journey home, found that an important item had been mistakenly left in our room. Only one number to contact hotel Reception. This number rang and rang - a few times receiver picked up then quickly put back down again. Sent e.mail - no response. It took from Sunday to Tuesday evening to get an acceptable response. Purse was found, after 30 mins!

Location and service

Customer review rating 5.0/5

Mr F. Business - Confirmed reviews ALL

Comfortable Rooms and great service

Dear Mr. F. We thank you for your kind review. We are thrilled to hear that you found our location to be great and our team to be professional. It is always our goal to provide exceptional service to our valued guests like you. Your feedback serves as a great encouragement to our staff. We look forward to a return visit from you in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Great stay

Customer review rating 4.5/5

Julie D. Couples - Confirmed reviews ALL

Very good location, comfy bed, friendly staff. We are return customers and will be back again!

Dear Julie, we are delighted to hear about your great stay with us. Thank you for your kind words regarding our location, comfortable beds, and friendly staff. We look forward to welcoming you back again soon! Best regards, Novotel London West

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,053 reviews 9.3/10 Location
  • 3,050 reviews 5.9/10 Room
  • 2,944 reviews 7.6/10 Service
  • 59 reviews 7.3/10 WiFi
  • 1,294 reviews 8.1/10 Breakfast
  • 1,219 reviews 5.7/10 Cleanliness
  • 812 reviews 5.2/10 Vibe
  • 57 reviews 8.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby