Hotel - Novotel London West
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Novotel Hotel

Novotel London West Hotel

1 Shortlands  Hammersmith International Ctre  Hammersmith 
W6 8DR  LONDON
UNITED KINGDOM

3,645 reviews
TripAdvisor Rating Based on 3,645 reviews
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Best price guarantee
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BECHTEL ENGINEERING0.2 km / 0.13 mi ICO GLOBAL COMMUNICATIONS0.2 km / 0.13 mi WALT DISNEY0.2 km / 0.13 mi
COCA COLA0.2 km / 0.13 mi L'OREAL0.2 km / 0.13 mi

Congress centre

EARLS COURT1.61 km / 1 mi OLYMPIA2.5 km / 1.56 mi

Exhibition centre

EARLS COURT2 km / 1.25 mi OLYMPIA0.8 km / 0.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel London West Meeting Room 5 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOURGOGNE SUITE 315 m2 3 m 220 50 48 70 160
ALSACE 90 m2 2.1 m 80 28 28 56 50
AVIZE 322 m2 6 m 250 90 75 180 180
BARSAC 38 m2 2 m 30 14 12 16 20
BEAUJOLAIS 48 m2 2.1 m 40 16 14 22 20
BLAYE 27 m2 2.4 m 21 10 10 12 10
BORDEAUX SUITE 220 m2 2.4 m 120 36 40 100 100
BOURG 193 m2 2.1 m 150 46 48 100 100
BOUZY 112 m2 3 m 120 44 46 80 80
CHALON 112 m2 3 m 120 44 46 80 80
CHAMPAGNE SUITE 1,726 m2 6 m 0 0 0 0 1200
CHAMPAGNE TERRACE 460 m2 3 m 480 0 0 0 320
CREMANT 966 m2 6 m 1000 0 0 540 650
EPERNAY 112 m2 3 m 120 44 0 80 80
EXECUTIVE BOARDROOM 28 m2 2.4 m 0 0 10 0 0
FRONSAC 83 m2 2.4 m 60 30 24 46 40
GRAVES 42 m2 2.4 m 40 16 16 16 20
LIBOURNE 45 m2 2.4 m 0 12 12 0 30
LUSSAC 44 m2 2.4 m 35 18 16 24 30
MANCY 322 m2 6 m 250 90 75 180 180
MARGAUX 44 m2 2.4 m 0 12 12 0 30
MEDOC 20 m2 2.4 m 10 6 10 6 10
MORANGIS 322 m2 6 m 250 90 75 180 180
MOUTON CADET 68 m2 2.4 m 60 26 24 40 40
MUSCADET 78 m2 2.1 m 70 24 20 40 40
POUILLY 34 m2 2.1 m 20 10 12 14 10
REIMS 112 m2 3 m 120 44 46 80 80
SAINT EMILION 20 m2 2.4 m 10 6 10 8 10
SAINT JULIEN 55 m2 2.4 m 35 20 18 30 30
SAUTERNES 42 m2 2.4 m 40 16 16 16 20
CHABLIS 1,360 m2 4.6 m 300 0 0 100 600
POMEROL 42 m2 2.4 m 40 16 16 16 20
SANCERRE 31 m2 2.1 m 26 10 10 12 10
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our customer reviews for Novotel London West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 3,645 reviews

michaeldU6521ZY 2017/05/27
« West London Visit »

Nice hotel but problems when booking in (unknowingly to the staff) my room was already occupied! This rectified we were upgraded to a superior room on 9th floor, only problem being 2 of the 4 lifts were inoperative and we had a dog! Breakfast was excellent so all ended reasonably well.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear michaeldU6521ZY, Thank you for reviewing your recent stay at Novotel London West. Please allow me to express my sincerest apologies in regard to the inconvenience you faced during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please if you decide to stay with us again, contact me on H0737-GR@ACOOR.COM. I will be happy to personally look after you to ensure a smooth experience. We hope to see you soon among us. Sincerely, Nicole Caria Guest Relations Officer

John J 2017/04/18
« Terrible »

Several lifts out of order. Paid extra for superior room with twin beds - got double bed. Changed room which was just above loud music. Slept badly! All in all a never again experience!!! Still waiting for the credit for the extra I paid for a superior room.

NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear John J, Thank you for your honest review and I apologise that we did not meet your expectations. The Superior rooms belong to our standard category and additional charges do not apply. I was therefore surprised that you were asked to pay extra. If you could please contact me directly on H0737-GR@ACCOR.COM, as I would like to investigate your concern further. I am looking forward to hear from you! Kind regards, Imke Rohde Guest Relations Manager

mariamagdalenr 2017/03/16
« Weekend Break »

We stayed at Novotel London West on the 11-13 of March 2017.The experience was fantastic, all the staffs are very helpful and friendly especially the girl from the reception who helped us to find our camera cover.The breakfast was excellent and lot of choices from cold to hot food.Breakfast team members were very helpful and the room was lovely and very clean.We will definitely come and stay here again.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear mariamagdalenr, Thank you very for this very nice review. We are really happy to know that you enjoyed your stay with us and that you were satisfied not only by the breakfast and also by the staff that helped you during your stay. Please be assured that it was an absolute pleasure to have you as our guest and that we are looking forward to see you again soon. Kind regards, Marjorie Morello Guest Relations Officer

kerry452 2017/03/08
« Better then Hilton »

Stayed here in March 2017 for convention at Olympia because of this there was loads of people checking here, didnt get a room until around 3:30pm. Staff were very apologetic and once rooms were available checkin line was very quick. Room 3068: Very clean and tidy, the furniture all looked new and well presented, overlooked motorway but 100% no noise from there or neighbours. Everything worked, dont know if you were supposed to get bottled water but i didnt have any in my room. Free shampoo, body wash and soap in bathroom, 2 bath sheets, 2 hand towels, free tea, nescafe both decaf & normal, caramoile tea, mini fridge with nothing in it. Bug bare: bath glass panel is way too long if you just want to wash hair over bath with shower head, cant reach control panel easily. Had breakfast in room, absolutely lovely except eggs looked remarkably like sick however my friends photos from the breakfast room showed theirs fluffy as it should be whilst mine was very watery some lumps and paste. Guess this is due to time from kitchen to mine, oh also you can choose half hour slots mine came exactly on time. You need to pay when it comes to your door. For Olympia: walking is 10-15mins walking or 3min bus ride they are every 4mins outside hotel. Hammersmith stations, high street, shopping centre next door. Room 3068.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear kerry452, Thank you very much for taking the time and effort to review your recent stay with us at Novotel London West. It is a great pleasure to read that you had a nice stay with us and that you were satisfied with your room but also with the behaviour of the staff. However, we are really sorry to read that you encountered some issues with the shower and with the breakfast. Please allow us to express our sincerest apologies for the inconvenience that you had to face. Rest assured that we take your comment really seriously and that it will be communicated to the concerned departments in order to find the most suitable solution and to prevent any future occurrence. It was a pleasure to have you as our guest and we are looking forward to welcoming you back. Sincerely, Marjorie Morello Guest Relations Officer

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