Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 4,334 reviews

Mercure Paris Gare de Lyon TGV hotel - Image 1
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2 place Louis Armand, 75012 Paris, France

Description

Hotel extras

  • In the heart of Paris. From June, direct link to Orly Airport via metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 Paris
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 26 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,334 reviews

TripAdvisor Rating  3.5/5  2,951 reviews

Rude Staff

TripAdvisor rating 1.0/5

OnAir53736498719 Business - TripAdvisor review

We came in the Mercure Hotel Gare de Lyon for a business trip. The front desk staff is quite possibly the rudest people I have met in my life and puts the great city of Paris to shame. When coming to check in the hotel while in a group, the front desk staff dismissively says that we need to check in at 3pm in spite of the hotel policy stating a 2pm check-in. I do not quite understand the discrepancy in timing here, although I suspect it is out of pure disdain for American travelers. After dropping by one of our suitcases at the luggage room we went out for lunch and came back affectiveky 2 hours later at around 1:30pm. One of the people in our group kindly asked whether his room was ready and the front desk person working at that time very arrogantly and very rudely replies that she already answered this question in the morning. When prompted on why she was replying that way, she mentioned that we (the guests) should be understanding of the situation because she already said it once and that we should stop bothering her. What this person failed to understand is that we are not free-riding individuals staying at this resort for free. Having work to do is no excuse for a rude and bad attitude. Good luck to anyone having to deal with this nonsense front desk staff during the Olympics.

Friendly service and clean room.

Customer review rating 4.5/5

Libby Families - Confirmed reviews ALL

My daughter and I stayed for 4 nights. It is well located just outside Hall 1 of Gare de Lyon near ‘Bleu train’ restaurant. Check in and out easy, free bottled water in handy mini fridge in room, right near restaurants- would recommend ‘Brasserie Pizzeria d’azur’ for reasonably priced and very friendly place to eat. Room was well cleaned each morning. We didn’t eat at hotel so cannot comment on that. We took RER train A directly to Disneyland Paris 2 days of our stay, much cheaper than staying at Disneyland and trains frequent and late. The other two days we spent in the city- metro, RER and buses all easy to use from this hotel. Would highly recommend.

Clean quiet and comfortable. Perfect location

Customer review rating 4.5/5

Chris Couples - Confirmed reviews ALL

A one night stay en route from London to Nice. Our room was clean and well appointed with everything we needed for a peaceful night. Couldn’t be closer to the station

Excellent location for onward journey from Gare d Lyon

Customer review rating 4.5/5

Anne Families - Confirmed reviews ALL

Easy check in, clean rooms, comfortable and excellent location for onwards journey…not even 100m to train station

To be avoided

TripAdvisor rating 1.0/5

725remim Families - TripAdvisor review

Nice lobby and clean room…that’s all positive I can say about this hotel. Tiny room, about 25 degrees in March with no AC or fan and no possibility to open a window. Nobody to help you out either (even though we’ve asked a few times). No free luggage storage for their own customers. Expensive breakfast. Well, I’m just never going back there!

Dear 725remim, We are sincerely sorry you didn't find anything good about your stay except the cleanliness and lobby of our establishment. Please note that our team works hard everyday to provide a quality service. Regarding the size of your room, it is mentionned on our different booking pages. It does correspond to Mercure and Parisian hotels standards. Regarding the temperature in your room, we do apologize as we have some work done on our facade at the moment. The windows can not be opened for your security but we apologize forthe inconvenience. We have some fans available and I will check with our team why they did not give you any. The luggage room is supplement after your check-out. It is also noted on our hotel pages. We are sincerely sorry your overall experience was disappointed. We wish you a lovely day, Léa, Community & Quality Manager

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Other web-users rate our hotel

  • 1,614 reviews 9.5/10 Location
  • 2,047 reviews 6.4/10 Room
  • 2,024 reviews 8.9/10 Service
  • 16 reviews 8.3/10 WiFi
  • 1,209 reviews 4.7/10 Comfort
  • 861 reviews 8.8/10 Breakfast
  • 610 reviews 8.5/10 Cleanliness
  • 331 reviews 4.3/10 Value

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