Novotel Saint Petersburg Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 2,192 reviews

Novotel Saint Petersburg Centre - Image 1
Novotel Saint Petersburg Centre - Image 2
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Mayakovskogo 3A, 191025 SAINT PETERSBURG, Russia

Description

Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

Our accommodation(s)

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025 SAINT PETERSBURG
Russia

GPS:59.933645, 30.35633

Telephone
Fax +7 812 335-11-80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GREEN Restaurant & Bar

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 150 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,192 reviews

TripAdvisor Rating  4.0/5  1,687 reviews

Unpleasant experience with a recent stay in Novotel St. Petersburg Centre

TripAdvisor rating 1.0/5

friend f TripAdvisor review

I'd want to share my unpleasant experience with a recent stay in one of your hotels, and since they've turned off the Google review, I thought I'd bring it to your attention. I stayed in this hotel with my family for three nights. Initially, I tried to book two interconnecting rooms, but that was not available, so I had to confirm a one-bedroom junior suite. I came on the evening of April 10th, and after completing my check-in formalities, I requested if someone could assist us with our bags; the gentlemen at the registration desk informed me that the hotel does not provide porter service. Since my children are small, my wife carried both of them, and I physically struggled to carry two large suitcases to the room and also while I had to check-out of the hotel. The room that was offered to me was in the next building, so I had to walk through to the third floor and connect internally to the room, which required a long walk. When we entered the room, it was clean, but the rooms were old-fashioned, and the building was quite old. We slept the first night despite the fact that the room was hot. On the second day, room was extremely hot and was literally like a grill pan, with the air conditioner in the hall merely blowing a fan; no cooling happening. We complained, but no one took it seriously. So, the following day, we notified both the hotel reception and the DMC who had booked this hotel. So, everyone from the technical department kept pounding on the door every half hour, but no solution was given, so they finally told us that the hotel's cooling system had been stopped owing to the weather, so we had another sleepless night. The worst part about the bedroom is that there is no air conditioning vent, so there was no source of air at all in the bedroom. Also, their hall includes a toilet, and their room bathroom has two shower areas but no toilets. Also, the bedroom curtains were old and one of them are worn out type with small holes in it. Vegans and children have limited breakfast selections at this hotel. So, it was mainly just myself and my wife eating breakfast and getting our kids food outside at the restaurant. Overall, I believe that the staff requires training, and I would never return to this hotel, as well as notify the tourism industry where I work not to recommend it due to our poor experience there. There are no other factors driving the hotel's sales; it is only the benefit of its location. Regards, Fahim from United Arab Emirates

Well located

Customer review rating 4.0/5

Boleslav Business - Confirmed reviews ALL

The hotel is nicely located near the railway station. The personnel was helpful. Sadly, the room was small and lacking a table and a chair

Hello! Thanks a lot for your positive feedback! Have a nice day! Kind Regards, Anna Guest Relations Manager

Almost perfect service

Customer review rating 4.5/5

Domingos F. Couples - Confirmed reviews ALL

Only one remark; the guest’s internet is sometimes overloaded

Hello! Thanks a lot for your positive feedback! Have a nice stay!

Well located

Customer review rating 4.5/5

Ekaterina Business - Confirmed reviews ALL

My gained experience almost meets my expectations. Would be nice if "standard room" would have hair conditioner included in bathroom set.

Hello! Thanks a lot for your positive feedback! Have a nice stay!

Pleasant stay

Customer review rating 4.5/5

Elena Business - Confirmed reviews ALL

The hotel is under renovation (and this fact did not disturb me at all), I was pleased to see positive improvements. The breakfast was really great with a wide choice of meals!

Hello! We're happy to have you with us! Have a nice day! Kind Regards, Anna Guest Relations Manager

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Other web-users rate our hotel

  • 1,077 reviews 9.6/10 Location
  • 1,230 reviews 7.6/10 Room
  • 1,063 reviews 9.3/10 Service
  • 24 reviews 4.1/10 WiFi
  • 871 reviews 9.4/10 Breakfast
  • 380 reviews 8.6/10 Cleanliness

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