Hotel - Grand Mercure Maha Cipta Medan Angkasa
section.presentation.hotel.accorhotels
Grand Mercure Hotel

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1 
20235  MEDAN
INDONESIA

258 reviews
TripAdvisor Rating Based on 258 reviews
Check Prices
Best price guarantee
Check Prices
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BANK INDONESIA1 km / 0.62 mi BNI BANK3 km / 1.86 mi MAJORS OFFICE1 km / 0.62 mi
BCA BANK3 km / 1.86 mi GOVERNORS OFFICE3 km / 1.86 mi

Your meetings and events

Modern and perfect for all kind of meetings and events, with the professional meeting equipment, LCD projector on the ceiling. Our team is here to listen to your requirement and ensure the success of your business meetings.

Grand Mercure Maha Cipta Medan Angkasa Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ACACIA 75 m2 3 m 60 30 30 30 40
AMARYLIS 273 m2 4.5 m 220 70 70 120 150
ASTER 75 m2 3 m 60 30 30 30 40
CAMMOMILE 73 m2 3 m 50 30 30 30 60
LAVENDER 54 m2 3 m 25 15 16 18 40
LILY 128 m2 3 m 150 50 40 80 120
LOTUS GRAND BALLROOM 680 m2 6 m 1200 250 250 600 800
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

  • 266 rooms
  • 37 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Our customer reviews for Grand Mercure Maha Cipta Medan Angkasa

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 258 reviews

Teddy F 2016/10/19
« Great room »

The room were actually great, also the food.. they will serve the best and fresh food.. but the minor came from the lousy gym area.. It does not have an air conditioner, it's hot.. after all, an excellent service..

GrandAngkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this review

Dear Mr Teddy Ferdinand, Warmest greeting from Grand Angkasa Medan Thank you for sharing your experience of your most recent stay with us. It is always a pleasure to receive positive feedback and I am delighted to read that you where satisfied with our service level and i do apologies about the gym area, we are still under construction to fix all the facilities running well. Thank you again for your feedback, and we look forward to see you back soon at Grand Angkasa Medan Sincerely Yoesi Bagus Taruna General Manager

Aik Jin H 2015/07/24
« cleanliness/health »

I would not like to mentioned this in public forum. would appreciate if Accor could get back to me to clarify. I am very very NOT satisfied due to some thing that my family found in the room. I complained to the housekeeping, minor action was taken but certainly not to my satisfactory as I believe they or the hotel management staffs could do better

GrandAngkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this review

Dear Guest, Many thanks for your review. I am very sorry to read that you were not satisfied with your stay at Grand Angkasa Medan, nor with the way your concerns were addressed but the staff and manager on duty on that occasion. Please accept our most sincere apologies for the inconvenience caused. I can assure you that we are very committed to providing superior customer service and we sincerely hope you will give us a chance to serve you better in the future. Kind regards Stephane Fagez General Manager

bennyvectra 2015/06/17
« Service quality and facilities way below 5-star hotel standards »

Service quality and facilities way below 5-star hotel standards. What went wrong: 1) Front desk staff - Consistently did not practise the correct mannerism in handing items/documents to me - Provided wrong information about opening hours of gym, pool, and spa - Did not provide Crystal Jade discount voucher upon check-in 2) Spa therapist - Did not introduce herself or mention anything before commencing massage. Simply put the towel over me and start massaging - Did not set up the massage bed properly before commencing massage (e.g. opening for head/face while lying face-down) 3) No staff at the counter to provide towel when I went to gym in the morning. Had to ask the cleaner to assist me in getting a towel 4) F&B staff at lobby breakfast cafe - Nobody assisted me to find a table/seat - When I asked the waiter, he told me to sit at the smoking tables because the other tables were filled up. When I refused, he said that I had no choice. - However, there were many tables available at the closed section. I had to insist to take a seat there, before he reluctantly allowed me to go there. - While I was seated there, no staff came to clear the plates. 5) Gym equipment were old and poorly-maintained. Poor ventilation in the gym. 6) Swimming pool was old and poorly-maintained. 7) Breakfast buffet spread in the morning was limited in varieties and of poor quality. Largely non-palatable. Espresso machine available in cafe, but staff did not allow its usage. Had to take the poor-quality coffee from the metal container What were good: 1) Crystal Jade restaurant resides in the hotel premises. Convenient. Served great food items. Service staff were extremely service-oriented. Went through the menu with me and alerted me of the discount voucher (that the hotel front desk did not give at check-in), even though I was contemplating whether to dine there on the next 2 days 2) Nice pianist playing the piano in the lobby area made the atmosphere great.

GrandAngkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this review

Dear Guest, Many thanks for your detailed review of our product and services. Please accept our most sincere apologies for the shortfalls you experienced during you stay. While our aging building & equipment concerns are being addressed by our ongoing renovation, we are also aware that we shall also polish our customer services. Comments like yours are a great help to identify our weaknesses and work toward improving our professionalism. We hope to have the opportunity to welcoming you back to Grand Angkasa Medan in the near future so you can check on our improvements. Kind regards Stephane Fagez General Manager

drdpcm 2015/06/02
« Slow Credit Of Le Club AH Points »

This is not the first and hopefully not the last time I will be staying at this hotel in Medan, North Sumatera. Generally the hotel is old and with the change of staff, I am not treated as VIP. They even locked my fridge when I checked in recently. The worst thing about this hotel is the inability of the staff to credit my LCAH points. After every stay, I must call and ask for my points. My points for my most recent stay from May 26-29 are still missing despite reminding the front office staff during check out. Someone in Accor should seriously look into this problem as I will most probably be cancelling my next bookings in June and July.

GrandAngkasa, General Manager at Grand Mercure Maha Cipta Medan Angkasa, responded to this review

Dear Guest, Many thanks for your review of our services. Please accept our most sincere apologies for all the inconvenience caused. I am very grateful you brought your concerns to my attention as it allowed me to review our procedure and implement immediate changes to improve our service standard and efficient recording of Le Club points. At ACCORHOTELS we value your membership and I can assure you that we will take every step to make you feel very welcome upon your next visit to Grand Angkasa Medan. We look forward to welcoming you back Kind regards Stephane Fagez General Manager

Matthew A 2014/11/04
« Comfortable and would have been grand in its day »

Many positives about this Hotel but unfortunately many negatives as well. The hard thing is that Indonesian Hotels are such great value for money. When I convert what I paid to NZD/AUD/USD the value and amenities are awesome bang for your buck but if I compare this Hotel to others where I have paid the same money in Indonesia it unfortunately does not rate terribly highly. Food - well it doesn't cater to Western style eating. You do not see many westerners in Medan (actually 1 in 3 days) so my food rating reflects my personal preferences. The local dishes were probably great but I did not order local dishes. Having been in 7 Hotels in Indonesia in the last 4 months (some at a lower level than this) I would say the breakfast is the worst I have experienced in my time here. Dinner - only ate once but that was enough. Chose the Chinese Restaurant in the same complex on the 2nd night and that was great but not associated with the Hotel. In saying all the above and now knowing what to expect I would probably still stay here on future visits but would chose to dine elsewhere.

Youssef G 2014/10/28
« It doesn't deserve 5 stars »

Price os ok but very old hotel, service not bad but it doesn't deserve 5 stars. Breakfast acceptable. Staff very nice but not professional. It has nothnig to do with other accor hotels i visited. I would not recommend it.

Ery W 2014/10/08
« Cozy and Comfort stay »

The hotel is rather old, the room is also rather old style hotel room; but my stay was cozy and comfort. The staffs all was friendly and helpful. I happened to experience "in the room dining", the foods was taste good but rather pricey. The hotel location is another benefit, since it is very close to the railway station, which provide comfort and fast transport to the new airport.

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
Check Prices