Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.5/5 225 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ORCHID RESTAURANT

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  225 reviews

TripAdvisor Rating  4.5/5  1,939 reviews

Overall bagus tapi pelayanan kurang ramah dan penyajian makanan lama

TripAdvisor rating 4.0/5

Coastal61577608721 TripAdvisor review

Pelayanan nya kurang ramah, dan penyajian makanan lama, but overall the foods are delicious. And the ambiance is comfortable. I like listening to the music while i eat the food here. I wish that i could celebrate my event here again, thank you

Tamu kami yang terhormat, Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Hal seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami. Sekali lagi terima kasih atas ulasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa! Hormat saya, Management

Pleasant Stay Few Drawbacks

TripAdvisor rating 4.0/5

Len M TripAdvisor review

Nice and clean hotel. Very comfortable beds. Breakfast is plentiful and very delicious but it is the same every day…some variety would be good. Staff are very friendly and helpful. A little disappointed with the lack if knowledge of the staff as to the attractions and shopping in Medan. Needs to be a exit/entry to the hotel from the road for guests that like to walk…always felt like you were going through a car park when entering or leaving the hotel on foot. Laundry costs are very expensive so would get washing done off site easily and at a fraction of the cost. This was disappointing. Hotel restaurant food was quite average. Room, shower and bathroom very good.

Dear LenMaasikas, Thank you for taking the time to tell us about your experience at Grand Mercure Maha Cipta Medan Angkasa. We are very sorry that your experience did not meet your expectations; Please allow us to offer our sincerest apologies. At Grand Mercure, we strive to provide better service to every guest; therefore, your feedback is very important to us. We assure you that we have taken action to overcome and prevent the recurrence of the problem in the future. We are grateful for your willingness to share your suggestions with us and we hope that you will give us the opportunity to serve you better in the near future. Our regards, Management

As always a very good stay

Customer review rating 4.5/5

Cliff K. Solo - Confirmed reviews ALL

Been going to your hotel long before it was Grand Mercure but Grand Angkasa. First hotel I ever stayed at in Medan. Met my wife there. Lots for good memories.

Dear CLIFFORD K. , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Acceptable stay for price paid

TripAdvisor rating 4.0/5

urbanguy1974 TripAdvisor review

2-night stay for 5 adults in 3 rooms Upside: (1) Rooms - They appeared to have been renovated, so were generally fresh and clean. Beds and pillows were firm and comfortable. Air-conditioning was efficient. (2) Food - Poolside buffet included in room rate offered a good selection of Indonesian and international food. However, only brewed coffee was offered; no espresso-based drinks. Orchid restaurant just off the lobby served delicious Indonesian-style nasi goreng. (3) Location - Short distance by car to many locations in downtown Medan, such as DeliPark Mall, Centre Point Mall, Tjong A Fie mansion, train station, etc. Downside: (1) Gym - While relatively large in terms of space, the gym's equipment was old and poorly maintained. Air-conditioning was inefficient. Disappointing experience for a hotel of this standard, especially relative to the better condition of the hotel's other public areas/facilities. (2) Minor maintenance issues - Hair dryer in one room wasn't working. Reported to front desk, but issue wasn't fixed. Shower handle/rainforest head mixer cap in one bathroom came off when pulled. Maintenance attempted to wrap plumber's tape so that the cap could be screwed back in, but it came off again a day later. Water could still be directed either to the shower handle or rainforest head by pulling the bare metal road. (3) Ineffective soundproofing - External noise from hotel's surroundings could enter via the windows. Nature of sounds depends on time of day and room facing.

Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are sorry that some of our facilities did not meet your expectations, and we regret any discomfort you experienced as a result. Here at Grand Mercure Maha Cipta Medan Angkasa, we strive to create an enjoyable experience for all our guests and continuously work hard to ensure all our rooms provide utmost comfort. We appreciate you bringing this to our attention and thank you for giving us the opportunity to improve. We hope that your overall stay was pleasant and look forward to welcoming you back in the future. Sincerely, Management

Excellent service

Customer review rating 5.0/5

D H. Families - Confirmed reviews ALL

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Dear DEDI HUTABARAT, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

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Other web-users rate our hotel

  • 146 reviews 8.6/10 Location
  • 802 reviews 8.9/10 Room
  • 775 reviews 9.3/10 Service
  • 22 reviews 9.4/10 WiFi
  • 446 reviews 8.9/10 Cleanliness
  • 345 reviews 9/10 Comfort
  • 305 reviews 8.8/10 Breakfast
  • 258 reviews 8.8/10 Amenities

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