Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,133 reviews

Novotel Massy Palaiseau - Image 1
Novotel Massy Palaiseau - Image 2
Novotel Massy Palaiseau - Image 3
Novotel Massy Palaiseau - Image 4

Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • 8 meeting rooms with natural light

  • Family Rooms for 2 adults and 2 children underage 16

  • Large, private, outdoor car park with 150 spaces

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Book

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,133 reviews

TripAdvisor Rating  3.5/5  569 reviews

comfortable clean great stay

Customer review rating 5.0/5

Annonymus Business - Confirmed reviews ALL

great breakfast, very clean room, great sleeping due to the mattress and pilows; a bit too far from the Massy-Palaiseau gare, a bit too cold in the room

Dear SEPTIMIA S., What can we say except thank you for your positive comments following your stay with us. We are delighted to read that our hotel lived up to your expectations. I will be sure to share your comments with all our staff and management. Your satisfaction is our greatest reward! We take note of your comment and will pass it on to the relevant teams. We look forward to welcoming you back soon. Kinds Regards, Alexia Mouline Assistant Front Office Manager

Good stay, friendly staff!!

Customer review rating 4.0/5

Linda Business - Confirmed reviews ALL

the curtain in my room wasn't working properly. The water in the shower was boiling hot when I opened the tab. To bring the temperature down I need to go through the hot water. Might be better to check the settings when cleaning the room/preparing for the next guest.

Dear Madam T., Thank you for taking the time to share your impressions following your recent stay with us. We are sorry that the room did not live up to your expectations. Your comments deserve our full attention and we assure you that they have been immediately sent to our general housekeeper, as well as to our technical manager so that this can be promptly resolved. We apologize for the inconvenience and look forward to welcoming you again. Sincerely, Alexia Mouline Assistant FO Manager

Poor staff

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The receptionists looked totally non interested in their job. It was like they were doing you a favor in talking with you. The restaurant was terrible. Low quality meat, the mayonnaise was malsane

Dear ALESSANDRO A., Thank you for taking the time to share your impressions of your stay with us. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been shared with our management and the relevant teams. We instill a sense of courtesy, kindness and availability in all our teams on a daily basis, and are sincerely sorry that our staff did not demonstrate the professionalism that usually characterizes them. We hope that despite your disappointment, you will give us a second chance to prove to you our commitment and professionalism, so that we can offer you a stay worthy of our establishment. Sincerely, Alexia Mouline Assistant Front Office Manager

As usual well located for my job

Customer review rating 4.0/5

M. D. Business - Confirmed reviews ALL

Several problems with the shower. I mean me and my colleagues didn' t have hot water and for starting the day it s a shame

Dear Sir, Thank you for taking the time to share your impressions of your stay with us. We are delighted to read that you appreciated the quality of service provided by our staff. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been shared with our management and the relevant teams. We did indeed have a boiler problem during your stay. This has now been resolved. We apologize for the inconvenience. Your comment has been passed on to the catering manager so that our proposal can be improved. Concerning the upgrades you can benefit from with your gold card, in fact this is not systematic, it depends on the availability we have in executive rooms. Customers who have booked and paid for this room category have priority. We do our best to ensure that you benefit as often as possible. We hope that despite your disappointment, you will give us a second chance to prove to you our commitment and professionalism, so that we can offer you a stay worthy of our establishment. Sincerely, Alexia Mouline Assistant Front Office Manager

Well located

Customer review rating 5.0/5

Paolo Business - Confirmed reviews ALL

only 1 night but perfect room and breakfast

Dear PAOLO MARIA A., Thank you so much for taking the time to leave a positive comment about your stay with us. We are delighted to read that you had a pleasant stay and hope to have the pleasure of welcoming you again soon. Sincerely, Alexia Mouline Assistant Reception Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 193 reviews 8.6/10 Location
  • 457 reviews 6.7/10 Room
  • 557 reviews 8.7/10 Service
  • 209 reviews 8.2/10 Breakfast
  • 206 reviews 7.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby