Novotel Valenciennes 4 stars

Customer review rating (ALL Rating) 4.2/5 822 reviews

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Description

Hotel extras

  • Free, private enclosed car park

  • 200 m2 of adaptable lounges with natural light

  • La Balancelle brasserie within the hotel, open to everyone

  • Tree-lined park and summer terrace

  • Non-heated outdoor swimming pool open during the summer

Our accommodation(s)

Hotel location

Novotel Valenciennes

Rue de Maugre, Parc Activites l'Aerodrome
59220 ROUVIGNIES
France

GPS:50.337038, 3.454964

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Balancelle - Brasserie Maison

Come discover our brasserie, La Balancelle, with a menu of simple high-quality gourmet cuisine inspired by local recipes and a friendly, relaxed atmosphere. Everyone meets there, so we hope to see you soon!

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 20 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  822 reviews

TripAdvisor Rating  3.5/5  507 reviews

Not a 4 star hotel

Customer review rating 2.0/5

Juliana Families - Confirmed reviews ALL

This hotel is not a 4 star, nor has the standards of a Novotel. The room quality is not good, the bath towels were terrible and very poor breakfast.

Madam, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

It’s our 3rd time, for this one for the week of Christmas 2023, and it has been the best experience so far!

TripAdvisor rating 5.0/5

522vanyad Couples - TripAdvisor review

A special thank you to Amaury S. for his amazing hosting management and kindness, thank you to Aurore for her creative skills in our room and for her service and kindness. Gwenn, Abdel and the whole team are simply very attentive and kind. Our room was very nice and fresh, the breakfast: various and delicious, the lobby and the dining area: very stylish and pleasant. We will come back for sure :) Vanya DD & Francois D

Dear Sir, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Mixed review

Customer review rating 2.5/5

Matt Business - Confirmed reviews ALL

Really nice hotel overall, great welcome, good food and drinks. But there was a powercut around midnight so went to sleep. No power in the morning so had to try to get ready by using iPhone torch and was really not nice

Dear MATTHEW C., Thank you very much for your comments. We are glad you enjoyed your stay in our hotel and look foward to welcoming you for a next stay. Concerning the power cut, we actually had a problem in an entire sector of rooms. We found the fault, it was a space heater in a room which was causing the system to trip.... The problem is now resolved. My apologies for the inconvenience caused. Very kind regards Amaury S. Accommodation Manager Novotel Valenciennes

Very friendly personell good service

Customer review rating 4.0/5

Claes L. Solo - Confirmed reviews ALL

Slightly run down, bar +rest very good. Comfortable bed, clean room. Very friendly personnel.

Dear Sir, Thank you very much for your comments. We are glad you enjoyed your stay in our hotel and look foward to welcoming you for a next stay. Very kind regards Amaury S. Accommodation Manager Novotel Valenciennes

Ok for a 1 night stop

Customer review rating 3.0/5

Cedric Solo - Confirmed reviews ALL

Old rooms in need of renovation, too warm and no a/c. Damaged fittings. Staff was excellent - very helpful and available

Monsieur, Nous avons pris bonne note de l'ensemble de vos remarques et nous nous excusons de la gêne occasionnée. Un grand merci pour vos commentaires sur l'accueil et la disponibilité de notre personnel. A très bientôt. Amaury S. Responsable Hébergement Novotel Valenciennes

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Other web-users rate our hotel

  • 148 reviews 8.3/10 Location
  • 434 reviews 5.7/10 Room
  • 438 reviews 9.1/10 Service
  • 7 reviews 5.2/10 WiFi
  • 175 reviews 8/10 Breakfast
  • 121 reviews 5.5/10 Vibe
  • 113 reviews 6.1/10 Cleanliness

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