Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 3,439 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Onsite parking from £16.50 per night, Pet Friendly

  • Swimming pool currently closed for refurbishment

  • Elegant, modern restaurant, relaxed dining

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 210 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,439 reviews

TripAdvisor Rating  4.0/5  3,699 reviews

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice clean hotel in good location

Dear guest, Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us at Novotel York Centre. We appreciate your kind words about our clean facilities and convenient location. We hope to welcome you back soon. Best regards, Emma Novotel York Centre

Customer review rating 2.0/5

Bdavey Business - Confirmed reviews ALL

bad pillows and noisy

Dear bdavey, We apologize for the inconvenience caused by the quality of the pillows and noise disturbances. Your feedback is valuable, and we will address these issues promptly. Thank you for bringing this to our attention. Best regards, Emma Novotel York Centre

Cleanliness of room poor standard

Customer review rating 2.5/5

Anita Couples - Confirmed reviews ALL

Carpet dirty, shabby & with coffee stains, wall by bed stained with coffee, sofa poor standard, the room needs refurbishing. The room did not smell clean, the separate wc did not have a wash hand basin, nor any room heating. Hotel staff on reception, bar & breakfast were really pleasant & helpful, breakfast was good & catered for gluten free very well. A good place to stay, good location for Barbican & York Centre.

Dear Anita, Thank you for taking the time to tell us about your experience at the Novotel York Centre. I am sorry that your experience did not meet your expectations, especially regarding the cleanliness of your room; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am happy to hear that our reception and restaurant team were wonderful and helpful during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

Wonderful stay, warm, friendly staff. Great location

Customer review rating 5.0/5

Steve Families - Confirmed reviews ALL

The manager and his team made us feel really welcome. Our family love this hotel and the staff; we will definitely return and recommend to anyone.

Dear Steve, We are delighted to hear about your wonderful stay and the warm, friendly staff at Novotel York Centre. We appreciate your kind words and look forward to welcoming you and your family back. Thank you for recommending us! Warm regards, Nadiia

Pleasant

Customer review rating 4.5/5

Pete Business - Confirmed reviews ALL

Really friendly staff at check in and at breakfast. Clean room and staff are conscious of food hygiene in the restaurant area. I like that the shower products are Rituals, one of my favourite brands. The only things I would suggest to improve would be to be able to give me a printer VAT receipt (I thought it was very odd that this request was refused) and would be to have a selection of local ales/beers/drinks

Dear Pete, We very much appreciate your comments regarding your stay at the Novotel York Centre. Thank you for taking the time to review our hotel. I am so happy to hear that you had a wonderful experience with our reception team on check in and our breakfast team were helpful for you. We take pride in our work and love to hear that we have had a positive effect on our guests. I apologise for the inconvenience of your VAT receipt; as a green hotel, we try to avoid wasting paper where possible so we have tried to go paper-free where possible. I hope you do choose to stay with us again and we can provide an even better stay for you. Sincerely, Alex

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Other web-users rate our hotel

  • 2,188 reviews 9.2/10 Location
  • 3,211 reviews 6.7/10 Room
  • 2,766 reviews 8.8/10 Service
  • 51 reviews 5.2/10 WiFi
  • 1,659 reviews 4.9/10 Cleanliness
  • 1,241 reviews 8.9/10 Breakfast
  • 683 reviews 4.3/10 Value
  • 606 reviews 3/10 Pool

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