Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,585 reviews

Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,585 reviews

TripAdvisor Rating  4.0/5  1,509 reviews

Good location, nice stay

Customer review rating 4.5/5

Alex58 Solo - Confirmed reviews ALL

Good location close to the center of the city, just a walking distance. Relatively easy to park on the street nearby or use parking place (paid) offered by the hotel. Clean rooms, nice staff at the recepion and in the restaurant.

Dear Mr. N., many thanks for staying with us and for your great feedback as well as for your trust. It would be a pleasure for us to welcome you again in the nearby future and until that I wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Good location and clean room

Customer review rating 3.5/5

Muhammad H. N. Families - Confirmed reviews ALL

It was nice experience specially room was clean with 5-10 minutes walk to city center. I was not happy with one of the counter staff as during booking i paid more for a room to have a King size bed as we were travelling with a 2 months old baby but upon check in we were provided a room with two single beds where we cannot sleep with our child and upon asking at counter, we were told initially that there is no other room free and we cannot give you a King size bed room as it is available and upon insistence and showing them that i paid more just for a king size bed the other guy suddenly said i can give you one. Would have been much better if your staff don’t lie and should give the room what people paid for. I can imagine many people would just believe their lies. Please train them not to lie people about availability as someone has paid for it and system never lies upon booking.

Dear Mr. N., first of all I want to thank you for your trust and for staying with us in Salzburg, as well as for your feedback. I am totally unhappy with the situation you had while your Check In and be sure that this is not the quality we want to serve all of our guests. I deeply apologize for this and be sure I will speak with the team member to improve the quality. We hope to get the chance getting back your trust at another stay and until that I wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Good location and rooms

Customer review rating 5.0/5

Daniel Solo - Confirmed reviews ALL

Was greeted by a friendly and helpful lady, upgraded to a Superior room which was well presented and spacious with a comfortable bed. Very pleased with my stay here. A short walk from the main station and nearby bus services.

Dear Mr. T., many thanks for your trust and for staying with us in Salzburg as well as for your great feedback. It was a pleasure for us to welcome you to our Mercure Salzburg City and it would be a great pleasure too if you will stay again in the nearby future. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Amazing staff, location is perfect & we had a good time.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

From the moment we checked-in until leaving, everything was perfect. The staff made sure to provide all the relevant information. This is my 2nd time staying in this hotel and I will come back again. Pauline & other staff were great! even the housekeeping, restaurant staff were friendly.

Dear Mr. A., many thanks for staying with us and for your kind feedback, as well as your trust in our service. It would be a great pleasure for us to welcome you again in Salzburg in the nearby future and I wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Well licated

Customer review rating 4.5/5

Lena Couples - Confirmed reviews ALL

All was perfekt

Dear Mrs. P., first of all let me zhank you for staying with us in Salzburg and for your great feedback. Of course, I will share them with my team and it would be a big pleasure for us to welcome you again in Salzburg in the nearby future. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

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Other web-users rate our hotel

  • 596 reviews 9.1/10 Location
  • 756 reviews 7.8/10 Room
  • 791 reviews 8.6/10 Service
  • 18 reviews 7.5/10 WiFi
  • 457 reviews 8.6/10 Breakfast
  • 295 reviews 7.5/10 Cleanliness
  • 92 reviews 5.9/10 Amenities
  • 5 reviews 7.5/10 Sustainability

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