Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,440 reviews

Mercure Hotel Severinshof Koeln City - Image 1
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Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 70 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,440 reviews

TripAdvisor Rating  4.0/5  1,570 reviews

Certificate of excellence 2023

Nice hotel, but in need of a security upgrade.

TripAdvisor rating 4.0/5

willdejager Solo travel - TripAdvisor review

Text: Nice and quiet hotel, about 15 minutes walking from the main railway station. I got a large room on the top (4th) floor. A nice balcony, but because terrible weather (a lot of rain), I couldn't sit outside. Staff friendly and professional and a cosy bar/restaurant. Dependable WiFi. And a safe provided. Only a strange thing happened after the first night. The evening before I had purchased some drinks at the local REWE and put them in the minibar. When I came back to the hotel, the next day they were gone. And so was the tip I had left a my pillow for housekeeping, while the room hadn't been serviced yet. I reported it to reception. Upon departure the next day, the hotel staff had found my drinks and told me that a staff member in charge of the minibar had made a mistake by clearing it out because he/she thought I had left. But why would he/she think that while my clothes were still in the room and the room clearly was occupied? And why would he/she take the tip on the pillow that was left there for the cleaning staff? It was all a bit of a mystery. It is good for the hotel to invest in extra security, because the elevators had keyreaders, but you didn't have to use them. Anyone could go up just by pressing the floor button. And on the day of departure my keycard was already blocked when I came back after breakfast to get my bag. At reception they unblocked the card without me being asked for any proof of my identity. So, I could have gotten a keycard for any room in the hotel I requested without identification.

Not what I would expect from an Accor operated hotel

Customer review rating 2.0/5

Greg B. Business - Confirmed reviews ALL

poor customer service and no recognition as a diamond member, slow checkout and checkin operation. Beds and rooms were comfortable.

Dear Mr. B., Thank you for taking the time to share your feedback with us. We apologize for the poor customer service experience you encountered and for the lack of recognition of your Diamond member status. This is certainly not the level of service we strive to provide, and we regret any inconvenience caused during your stay. We have addressed your concerns with our reception team to ensure that such situations do not occur in the future. We understand your disappointment regarding the room availability and the upgrade. Please rest assured that we will investigate this matter further to ensure consistency in our service delivery. Your satisfaction is our top priority, and we appreciate your loyalty as a Diamond member. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Nice Hotel

Customer review rating 4.0/5

Clare P. Couples - Confirmed reviews ALL

Great location , clean and friendly staff

Dear Ms P., Thank you very much for taking the time to provide us with feedback. We are delighted to hear that you were satisfied with your stay and will gladly pass on your review and comments to our team. We would be delighted to welcome you back to our hotel on your next visit to Cologne. We hope you had a good start to the day and wish you a wonderful weekend! Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Great hotel

Customer review rating 5.0/5

Rd Couples - Confirmed reviews ALL

Terrific hotel, staff friendly and helpful, highly recommend it.

Dear Mr. D., Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our staff friendly and helpful. Your recommendation means a lot to us. We appreciate your understanding regarding the towel replacement and are glad it met your expectations. We look forward to welcoming you back in the future! Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Well located and we had a Great stay .

Customer review rating 4.0/5

Arnel A. Families - Confirmed reviews ALL

Hotel is near the city center ! Place very clean as well as the room, clean bed and pillows. The staff are very welcoming and helpful.overall we are satisfied will comeback soon.

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your stay and found our hotel to be well-located near the city center. It's wonderful to know that you found the hotel and your room to be clean and comfortable, with clean beds and pillows. We take great pride in providing a welcoming and helpful service to all our guests, and we're pleased to hear that our staff met your expectations. We appreciate your positive comments and are thrilled to learn that you are satisfied with your overall experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay. Warm regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,354 reviews 9.2/10 Location
  • 1,887 reviews 7.5/10 Room
  • 1,686 reviews 8.4/10 Service
  • 47 reviews 7.8/10 WiFi
  • 1,091 reviews 9.1/10 Breakfast
  • 858 reviews 6.9/10 Cleanliness

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