Novotel Campo Grande 4 stars

Customer review rating (ALL Rating) 3.8/5 2,131 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 16 or under staying with their parents.

  • One pet up to 15 kg per apartment for a fee. Vaccination card required.

  • Full play area, in a hotel in Campo Grande with adult and children's pool

  • 13-minute drive to Campo Grande center

  • Hotel near Campo Grande Airport, a 26-minute drive.

Our accommodation(s)

Room

Superior Room with three single beds.

  • 3 persons
  • 22 / 236 sq ft
  • Bedding 3 x Single bed(s)

Hotel location

Novotel Campo Grande

Avenida Mato Grosso 5555, Jardim Copacabana, CAMPO GRANDE - MS
79031960 CAMPO GRANDE
Brazil

GPS:-20.44653, -54.56814

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE 365

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,131 reviews

TripAdvisor Rating  4.0/5  920 reviews

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Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

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Prezado Senhor Tarcis, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em futuras hospedagens, consulte nosso app ACCOR ALL para promoções exclusivas. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Novotel. Atenciosamente, Emilly Almeida Supervisora de Hospedagem

poorly maintained and dirty

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

room, bathroom, and hotel's aisle are dirt! breakfast not ready in the opening time. if you have an appointment near to the opening time, you cannot count with the breakfast...

Dear Rafael Prando S., Thank you for taking the time to tell us about your experience at the Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilly Almeida Front Desk Supervisor

Pleasant stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Well located in a pleasant neighborhood, with easy access to te city center. The wide installations in only two floors gives a more pleasant stay, in addition to a good restaurant and nice swimming pool.

Dear Mr Marco, We appreciate you taking the time to complete our Satisfaction Survey. At Novotel, we seek to provide a high level of service to each of our customers; That's why your feedback is very important to us. For future stays, check our ACCOR ALL app for exclusive promotions. Looking forward to welcoming you again, we would like to accept our best regards. Thank you again for letting us know about your experience and for your trust in Novotel hotels. Emily Almeida Reception and reservations supervisor

Well Located to Shopping

Customer review rating 4.5/5

Graham T. F. A. Couples - Confirmed reviews ALL

Very good hotel with nice clean rooms , quite stay

Dear Mrs. Maria We appreciate you taking the time to respond to our survey. At Novotel we seek to offer a superior service to each of our guests, which is why your feedback is so important to us. In new opportunities, access the ACCOR ALL app for exclusive promotions. Thank you again for letting us know about your experience and your loyalty to Novotel Hotels. Yours sincerely Emily Almeida Quality Supervisor

Just ok

Customer review rating 3.0/5

Pat Families - Confirmed reviews ALL

The room is clean but the hotel is clearly understaffed and with terrible service. Long waiting times for everything.

Dear Patrons, Thank you for taking the time to provide us with your feedback. We are glad that you appreciate the cleanliness of our room. We are sorry to hear that you experienced long waiting times. We take our customer service very seriously and strive to provide every guest with a pleasant experience. We value our guests’ time and always try to ensure that we attend to their needs in a timely fashion. Thank you again for taking the time to express your thoughts, as it helps us improve our services in order to better serve you in the future. Sincerely, Novotel Campo Grande Management

In partnership with TripAdvisor

Other web-users rate our hotel

  • 180 reviews 7.8/10 Location
  • 1,021 reviews 3.6/10 Room
  • 736 reviews 5.9/10 Service
  • 136 reviews 2.1/10 WiFi
  • 510 reviews 2.1/10 Cleanliness
  • 387 reviews 3.3/10 Comfort
  • 366 reviews 7.4/10 Breakfast
  • 269 reviews 3.4/10 Vibe

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