Mercure Sao Paulo Pinheiros 4 stars

Customer review rating (ALL Rating) 4.2/5 2,130 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Enjoy a hotel in São Paulo with pool, sauna and gym

  • Modern event hall with capacity for 100 people

  • No charge for children up to 11 accompanied by their parents accomodate on the same bed

  • 15-minute drive from Eldorado Shopping Mall

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazil

GPS:-23.55713, -46.67558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LA TERRINA

The La Terrina restaurant invites you to experience the flavors of classic Italian cooking. With welcoming decor reminiscent of traditional Italian villages, the menu offers fresh pasta dishes to delight your taste buds!

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,130 reviews

TripAdvisor Rating  4.0/5  1,253 reviews

Good stay

Customer review rating 4.5/5

Julieta Business - Confirmed reviews ALL

Nice stay, clean amenities, very good breakfast. A bit noisy (air conditioning + outside noises even at 8th floor)

Dear Julieta M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pinheiros. It is important to us to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Good room size

Customer review rating 5.0/5

Magali M. Families - Confirmed reviews ALL

Hotel is very well located, nice room separated from the living room and very good breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Customer review rating 1.5/5

W. Business - Confirmed reviews ALL

Got a call from the front desk at 2am and charged extra money for no reason.

Dear Yifan Z., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the front desk team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

Perto do nível de excelência? Atenção redobrada! [Close to the level of excellence? Pay extra attention!]

TripAdvisor rating 4.0/5

mfb c TripAdvisor review

Um ótimo hotel, apesar de alguns "senões". O primeiro e mais relevante é o fato de o hotel não disponibilizar estacionamento gratuito para os hóspedes. Isso é realmente lamentável. Entendo que um hotel dessa categoria não necessite auferir seus lucros com um estacionamento terceirizado. Outro aspecto que não me agradou foi o fato de o café da manhã não oferecer suco de laranja natural. Tentei por duas vezes o de abacaxi com hortelã e estava absolutamente insosso. A cobertura interna (uns tecidos presos pelas pontas) da parte do restaurante com telhado de vidro ou acrílico estava suja e mal presa em vários pontos. No box, no banheiro do quarto, sinais de mofo no rejunte dos azulejos contrastaram com a excelente qualidade dos produtos de higiene oferecidos. Outro ponto bastante favorável foi o fato de os pedidos feitos junto à equipe de reservas relativamente às acomodações terem sido atendidos na íntegra, em especial, um simpático e delicioso bolo de aniversário colocado em nossa suíte em função de ser aniversário da minha esposa no dia em que chegamos. Enfim, os detalhes que apontei como oportunidades de melhoria não macularam a boa experiência que tivemos. Todavia, é preciso ter em mente que, ao se aproximar da excelência, a expectativa e o nível de exigência dos hóspedes também se elevam, sendo necessário à Gerência redobrar a atenção aos detalhes que podem ser resolvidos com um mínimo de atenção à manutenção básica e às expectativas dos Clientes. [A great hotel, despite some "caveats". The first and most relevant is the fact that the hotel does not provide free parking for guests. This is really unfortunate. I understand that a hotel in this category does not need to earn its profits through outsourced parking. Another aspect that I didn't like was the fact that the breakfast didn't offer fresh orange juice. I tried the pineapple and mint one twice and it was absolutely tasteless. The internal covering (fabrics held together at the ends) of the part of the restaurant with a glass or acrylic roof was dirty and poorly secured in several places. In the shower room, in the bathroom of the room, signs of mold on the grout of the tiles contrasted with the excellent quality of the hygiene products offered. Another very positive point was the fact that the requests made to the reservations team regarding accommodations were fully met, in particular, a nice and delicious birthday cake placed in our suite due to it being my wife's birthday on the day we arrived. Anyway, the details that I pointed out as opportunities for improvement did not tarnish the good experience we had. However, it is necessary to keep in mind that, when approaching excellence, guests' expectations and demands also rise, making it necessary for Management to redouble its attention to details that can be resolved with a minimum of attention to basic maintenance and to Customer expectations.]

Agradecemos imensamente os comentários sobre sua hospedagem. Os hotéis Mercure buscam sempre prestar a melhor qualidade de serviço nas estadas de seus hóspedes, por isso sua avaliação é muito importante para nós. Não deixaremos de partilhar os seus comentários com nossa equipe, pois em nosso hotel a sua avaliação é a nossa oportunidade de melhoria. Esperamos recebê-lo novamente, em breve.

Trouble with the facilities

Customer review rating 3.0/5

Samuel C. Business - Confirmed reviews ALL

You are experimenting some issues with facilities and systems which make the experiences bad

Dear Mr. Samuel , Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are in the process to renew completely the AC system and also the access keys. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Marta L Z Kassab Qualidade | Quality | Calidad Mercure SP Pinheiros

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Other web-users rate our hotel

  • 409 reviews 9.5/10 Location
  • 969 reviews 5.9/10 Room
  • 812 reviews 7.3/10 Service
  • 17 reviews 6.5/10 WiFi
  • 446 reviews 7.2/10 Breakfast
  • 377 reviews 4.9/10 Cleanliness
  • 176 reviews 4.1/10 Value
  • 145 reviews 8.8/10 Pool

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