Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,321 reviews

55 55 photos/video

49 49 photos/video

Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

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Novotel Cardiff Centre

Hotel that makes every moment matter

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Welcome to Novotel Cardiff Centre! Enjoy unparalleled comfort, impeccable service, and the vibrant city at your doorstep. We're here to make your stay extraordinary. Relax, indulge, and savour the moments.

Alfredo Rabadan, Hotel Manager

Hotel extras

Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym
Central location, located near the major shopping district
Ten fully-equipped meeting rooms
Cardiff Central station is just 1.5 km away
Secure parking available on-site

Our accommodation(s)

Room

Standard Room with Queen bed + convertible Sofa

4 persons

Bedding 1 x Queen size bed(s)

Room

Superior room with Queen bed

2 persons

Bedding 1 x Queen size bed(s)

Room

Executive Room with Queen bed

4 persons

Bedding 1 x Queen size bed(s)

Suite

Superior Suite with Queen-size Bed

4 persons
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s)
Views: Patio
Most of the accommodation: Balcony

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

+44 29 2113 2800

+44 29 2048 1491

Railway station
Airport
Ferries

Cardiff Queen Street

Railway station

Access: 1.61 km / 1 mi 18 min walk / 5 min drive

Cardiff Central

Railway station

Access: 1.61 km / 1 mi 5 min walk / 2 min drive

Cardiff Airport (CWL)

Airport

Access: 21.08 km / 13.1 mi 28 min drive

Bristol Airport (BRS)

Airport

Access: 80.13 km / 49.8 mi 1 hrs 13 min drive

Fishguard Ferry Port

Ferries

Access: 173.77 km / 108 mi 2 hrs 17 min drive

London Heathrow Airport (LHR)

Airport

Access: 218.82 km / 136 mi 2 hrs 30 min drive

UGC Complex

Cinema district

Access: 800 m / 0.5 mi 2 min walk

Cardiff Castle

Tourist attraction

Access: 1.3 km / 0.81 mi 10 min walk / 5 min drive

Wales Millennium Centre

Entertainment/theatre district

Access: 1.45 km / 0.9 mi 4 min drive

National Museum Cardiff

Museums

Access: 2.25 km / 1.4 mi 7 min drive

Cardiff City Stadium

Sports centre

Access: 7.08 km / 4.4 mi 10 min drive

St. Fagans Museum of History

Museums

Access: 8.85 km / 5.5 mi 25 min drive

Principality Stadium

Sports centre

Cardiff Bay

Marina

Access: 1.61 km / 1 mi 10 min walk / 2 min drive

Dyffryn Gardens - National Trust

National park

Access: 6.76 km / 4.2 mi 17 min drive

Cardiff University Sports Fields

Park

Access: 6.92 km / 4.3 mi 18 min drive

Wye Valley (AONB)

National park

Access: 53.1 km / 33 mi 48 min drive

Bannau Brycheiniog National Park

National park

Access: 53.9 km / 33.5 mi 56 min drive

Wenvoe Castle Golf Club

Park

St David's Dewi Sant

Shopping centre/mall

Access: 800 m / 0.5 mi 5 min walk

Newport Town Centre

Shopping district

Access: 24.14 km / 15 mi 30 min drive

Bristol City Centre

Shopping district

Access: 69.19 km / 43 mi 1 hrs 2 min drive

Swansea City Centre

Shopping centre/mall

Access: 72.41 km / 45 mi 55 min drive

The Customs Shed Bar (On-site)

Bar

The Customs Shed (On-site)

Restaurant and cafe district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

The Customs Shed Cardiff

Non contractual photo

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

The Customs Shed Cardiff

Non contractual photo

Absorb the lively atmosphere in our hotel bar. You'll find an enticing selection of beers, wines and cocktails served by our friendly staff. It's the perfect place to unwind or enjoy an evening of entertainment, including live music.

Breakfast

Non contractual photo

Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.

Pool

We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.

Fitness center

Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.

Weddings

Non contractual photo

For your special day, our hotel offers an ideal setting and attention to every detail. Our imaginative team excels at translating dream into reality. Bring us your vision and consider customized suggestion for flowers, tableware, decor and menus.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200

attendees

Configuration is not available for these requirements

- Height 4.8 m
- Theatre style 200 participants
- U-shaped Room 50 participants
- Board-room 50 participants
- Classroom style 80 participants
- Banquet 160 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 100 participants
- U-shaped Room 32 participants
- Board-room 40 participants
- Classroom style 50 participants
- Banquet 64 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 60 participants
- U-shaped Room 34 participants
- Board-room 26 participants
- Classroom style 36 participants
- Banquet 34 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 50 participants
- U-shaped Room 16 participants
- Board-room 20 participants
- Classroom style 24 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 50 participants
- U-shaped Room 16 participants
- Board-room 20 participants
- Classroom style 24 participants
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 15 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 12 participants
- Banquet 10 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.5 m
- Theatre style 20 participants
- U-shaped Room 14 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 20 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 12 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 20 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 12 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.6 m
- Theatre style 20 participants
- U-shaped Room 12 participants
- Board-room 12 participants
- Classroom style 12 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
210 m²	4.8 m	200 participants	50 participants	50 participants	80 participants	160 participants
98 m²	2.6 m	100 participants	32 participants	40 participants	50 participants	64 participants
73 m²	2.5 m	60 participants	34 participants	26 participants	36 participants	34 participants
49 m²	2.6 m	50 participants	16 participants	20 participants	24 participants	24 participants
49 m²	2.6 m	50 participants	16 participants	20 participants	24 participants	24 participants
42 m²	2.5 m	15 participants	12 participants	12 participants	12 participants	10 participants
34 m²	2.5 m	20 participants	14 participants	12 participants	18 participants	20 participants
25 m²	2.6 m	20 participants	12 participants	12 participants	12 participants	12 participants
24 m²	2.6 m	20 participants	12 participants	12 participants	12 participants	12 participants
24 m²	2.6 m	20 participants	12 participants	12 participants	12 participants	12 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.2/5 1,321 reviews

TripAdvisor Rating 4.0/5 2,926 reviews

Lovely hotel but let down by customer service.

Alisha E 4/18/2024 TripAdvisor review

This is a lovely hotel, and it's great for kids with the pool, etc., but sadly, the staff let me down. I originally booked a family room and paid online. It was not until a few days later that I noticed that I hadn't received a confirmation email for my booking. I had screenshotted the reference number of my original booking, so called and asked if i had a reservation. I was told the reservation had been canceled, but I was only told it may have been a "glitch." I received no cancellation email. I am so glad I queried this when I did. I was then told the room I wanted to book was sold out and the more expensive option was available. So, I booked the hotel and paid the higher price, even though the cancellation wasn't my fault! We arrived at the hotel and were welcomed by staff. The hotel was very friendly and great for what we needed. Our bedroom was a good size, and the beds were comfortable. My daughter played with her toys while I put our bathroom bits away, etc. The next thing I knew, my 3-year-old daughter had half a can of beer in her hand and was calling me to tell me. One of her toys had rolled under the bed, and she had gone to find it and found an open beer instead. I checked under the bed, and the carpet was wet from the beer. I went to reception, as there were no phones in the room. I explained what my child had just found and was told, "Housekeeping are normally good". I was told a manager would come to my room to speak to us. After waiting and hearing nothing, I returned to reception and explained we were still waiting. He called someone and said they should be there now. I went back to the room, and I was met by someone I think was in charge of housekeeping. She moved the bed out of the way and said sorry, but it wasn't her fault, as she hadn't cleaned the room. I said I was more concerned about the fact that a 3-year-old had had access to alcohol. She then told me it wasn't her fault again, Apologized, and left. My eldest daughter had already left to go out, or I think I may have left entirely because no one seemed to care. I booked the hotel mainly because of the pool I had promised my daughter we would go to. The pool was clean and well-equipped, and towels were easy to find. When we left the pool, the same; lady who had vivisted our room asked if we had robes in our room (I presume what I paid extra for in my booking) I said no and she said she would send some up. We waited but needed to get some dinner, so I thought they would be there when we returned to the room, but I couldn't see them. When we packed up to leave the next day and opened the wardrobe, the robes and slippers had been put away in there, and there were only two, and we had four guests in our room, so there wasn't enough anyway, and we had no need for them by then. The breakfast was good, and there was plenty of choice for everyone. When we left, I spoke to Megan at the desk, and she was very apologetic and took some notes. I don't usually leave reviews, but it could have been a different outcome if my daughter hadn't been sensible enough not to drink what she had found, and I don't think the staff cared what had happened.

Nice stay, but left a personal belonging behind which has disappeared

elliffer Friends getaway - 4/16/2024 TripAdvisor review

I had a nice experience staying at this hotel with my friends in February. We stayed for two nights, which was pleasant enough. Walking distance from city centre and nice rooms. On the downside i did leave an item in my room - initially the hotel did call my friend (who made the booking) to let her know. I emailed the hotel and was advised by a member of staff to arrange a courier to collect the item. After i did this and emailed the hotel the confirmation details, I didn’t hear back from them again. I have emailed a few times and are being seemingly ignored. As the item left behind was not cheap, I can’t help but feel like I have been played. If someone from the hotel would like to contact me regarding this, it would be appreciated.

Well located

Lisa C. Families - 4/14/2024 Confirmed reviews ALL

We stayed in room 516, nice room but fag butts all over the balcony, not good when staying with a younger child !

Great staff

Naz Families - 4/14/2024 Confirmed reviews ALL

Amazing. Went above and beyond

Well located.

Jorge E. S. B. Business - 4/14/2024 Confirmed reviews ALL

Upon arrival I asked for the room safety box batteries to be replaced in order to be able to use it, after 5 days it was never changed. The safety box was really dirty. Bathroom cleaning could be much better.

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