ibis Abu Dhabi Gate 3 stars

Customer review rating (ALL Rating) 4.1/5 1,255 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 15 minutes' drive from downtown

  • Valet car park

  • Belgian beer café©

  • Free WIFI

  • Spa and fitness facilities

Our accommodation(s)

Hotel location

ibis Abu Dhabi Gate

222 Al Maqta Street, Rabdan Area, PO Box
92156 ABU DHABI
United Arab Emirates

GPS:24.396112, 54.51755

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,255 reviews

TripAdvisor Rating  4.5/5  1,309 reviews

Certificate of excellence 2023

Good value stay

Customer review rating 4.5/5

Natu Solo - Confirmed reviews ALL

With the number of competitive options on offer, this is worthy of being in the race - great service, good room and facilities. Buffet breakfast is a must and the best quality I have seen in all my travels

Dear valued guest, Thank you for your feedback! We are thrilled to hear that you found our hotel to be a good value stay. We take pride in providing excellent service, comfortable rooms, and top-notch facilities for our guests. We're also glad that you enjoyed our buffet breakfast - we work hard to provide a high-quality dining experience for our guests. We appreciate your kind words and hope to welcome you back to our hotel in the future. Sincerely, Sushanth Nambiar, Cluster General Manager

Receptionist very bad behaviour

Customer review rating 0.5/5

Hassni Couples - Confirmed reviews ALL

Your all services good but your one.staff have very bad behaviour

Dear valued guest, Thank you for providing us with your feedback regarding your recent stay. We are truly sorry to hear that there were aspects of your experience that did not meet your expectations. Your feedback is incredibly important to us and we genuinely appreciate you taking the time to share your thoughts. It is concerning to hear that you felt dissatisfied with the service provided by our reception team member. Please be assured that it was never our intention to make you feel unwelcome. Our team strives to provide exceptional service to all guests and we will address this issue internally to ensure that it does not happen again in the future. Regarding your request for early check-in and any challenges with guest identification, we apologize for any inconvenience this may have caused. Our standard check-in time is at 2:00pm and early check-in is subject to availability. Additionally, all guests are required to present physical identification cards upon check-in, as noted on all booking platforms. Your feedback will serve as a valuable guide for us to improve our guest experience and we will make every effort to address the areas that require attention. We sincerely hope that you will give us the opportunity to better serve you in the future. Sincerely, Sushanth Nambiar, Cluster General Manager

Wifi

Customer review rating 4.0/5

L. Business - Confirmed reviews ALL

Overal very well only the wifi has a bad connection.

Dear valued guest, Thank you for your feedback on your recent stay. We apologize for any inconvenience you experienced with the WiFi connection. We are constantly working to improve our internet service and will address this issue promptly. We hope that you will give us another opportunity to provide you with a seamless online experience during your future visits. Thank you for choosing to stay with us. Sincerely, Sushanth Nambiar, Cluster General Manager

Excellent location

Customer review rating 4.5/5

Jolanda Families - Confirmed reviews ALL

I loved the room. It was quiet and clean. The view of the channel is very beautiful.

Dear Jolanda, We very much appreciate your comments regarding your stay at the ibis Abu Dhabi Gate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sushanth Nambiar, Cluster General Manager

A great hotel if everything is planned...

Customer review rating 4.0/5

Bruno J. Families - Confirmed reviews ALL

The hotel is excellent, located in a good location, if you don't like the hustle and bustle of the city. We were especially happy about the free opportunity to visit the pool and SPA complex. The downside is that the airline unexpectedly changed its plans and we were forced to use only 1.5 days instead of the three fully paid 3 days. As a result, we lost one prepaid day and two prepaid breakfasts. It is a pity that it was not possible to negotiate with the reception staff as compensation for the lost funds of at least one free dinner on the first and only night spent at the hotel...

Dear Bruno J., Thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear that you liked the location, the cleanliness of the room and the amenities we offer, including the swimming pool and SPA center. We apologize for the inconvenience of requesting a change to your reservation. Please understand that we, as a hotel, are bound by the booking terms and conditions when making bookings for third party bookings such as yours. In this case, your booking was non-cancellable and non-amendable, so unfortunately, we were unable to make any changes or provide a refund. We understand your frustration and sympathize with your financial loss. We recommend that you contact the booking platform's customer service for further assistance with your request. We value your feedback and will use it to improve our services in the future. Thank you for choosing to stay with us and we look forward to welcoming you again in the future. Regards, Sushanth Nambiar, Cluster General Manager

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Other web-users rate our hotel

  • 691 reviews 7.9/10 Location
  • 1,807 reviews 7.6/10 Room
  • 2,891 reviews 9.1/10 Service
  • 40 reviews 6.1/10 WiFi
  • 1,033 reviews 9/10 Cleanliness
  • 480 reviews 8.8/10 Breakfast
  • 168 reviews 9.3/10 Pool
  • 73 reviews 8.6/10 Wellness Area

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