Novotel Lyon Confluence 4 stars

Customer review rating (ALL Rating) 4.5/5 2,143 reviews

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Description

Hotel extras

  • Our Gourmet Bar, truly a place to live as well as eat.

  • Direct access to the shopping and Confluence recreational center

  • Terrace, stunning views of the Saône

  • Great co-working space

  • Secure enclosed car park

Our accommodation(s)

Hotel location

Novotel Lyon Confluence

3 Rue Paul Montrochet
69002 LYON
France

GPS:45.74102, 4.815203

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Lyon Confluence

Discover our contemporary Lyon-style restaurant where you can taste our local products made with passion, and enjoy a stunning view of the Saône.

Book

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,143 reviews

TripAdvisor Rating  4.0/5  1,990 reviews

Certificate of excellence 2023

Toller Service

Customer review rating 5.0/5

Jen Families - Confirmed reviews ALL

;-)

Dear Madam K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Best Regards Florence PIROUTECK Room Division and Sales Manager

Room 415 - the carpet is dirty

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

All is good Check in was long Carpet dirty Room service and breakfast was good

Dear Sir, Thank you for taking the time to share your experience at Novotel Lyon Confluence. We appreciate your positive feedback regarding the room service and breakfast. We apologize for any inconvenience you experienced during the check-in process and for the cleanliness issue with the carpet in Room 415. Your feedback is important to us, and we will take it into account to improve our services. We hope to welcome you back in the future for an even better stay. Best regards, Novotel Lyon Confluence

Customer review rating 2.5/5

Anastasia B. Families - Confirmed reviews ALL

I recently stayed at this hotel, and while the rooms, cleanliness, overall atmosphere, and breakfast were great, I was disappointed by the lack of assistance during a stressful situation. When my father fell ill, we asked for help at the reception desk, but were simply directed to call a taxi. Later, when we requested information about nearby 24-hour hospitals, they failed to provide any assistance. It was a letdown to not receive support during such a critical tim

Chère Mme Beskide, Nous vous remercions d'avoir choisi de séjourner au Novotel Lyon Confluence et d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis de savoir que vous avez apprécié nos chambres, la propreté, l'atmosphère générale et notre petit-déjeuner. Cependant, nous sommes surpris de votre commentaire concernant le manque d'assistance suite à la maladie de votre père. Notre collègue a pris le temps de vous aider, appeler les médecins, et vous diriger aux services d'urgence. Nous vous remercions encore une fois pour votre retour et restons à votre disposition pour un échange éventuel. Cordialement, L'équipe du Novotel Lyon Confluence

Excellent hotel - clean and well-managed

Customer review rating 5.0/5

Christophe W. Business - Confirmed reviews ALL

Excellent stray )- clean , comfortable room

Thank you for taking the time to share your positive feedback, Christophe W.. We greatly appreciate your kind words about our clean and well-managed hotel. Your satisfaction is our top priority, and we are delighted to hear that you had a comfortable stay. We look forward to welcoming you back to Novotel Lyon Confluence in the future. Best regards, Novotel Lyon Confluence.

Great hotel, Great location

Customer review rating 4.5/5

Nad Families - Confirmed reviews ALL

Clean, trendy, super location with direct access to shopping center, cinema, arcade, restaurants, etc Why not 10? small details are left behind sometimes, like twice the safe box was not working... but it's details and the front desk is great and will help when needed. It is very recommended without any doubt. For the record this is my favourite hotel in Lyon and I stayed here more than 15 times.

Dear Sir, Thank you for your positive review of Novotel Lyon Confluence. We are delighted to hear that you enjoyed your stay with us and that our hotel's location, cleanliness, and trendy atmosphere met your expectations. We appreciate your kind words about our front desk staff and their helpfulness. We apologize for any inconvenience caused by the small details that were overlooked, such as the issue with the safe box. Rest assured, we take note of your feedback and will strive to improve in these areas. Thank you for recommending our hotel, and we look forward to welcoming you back for your 16th stay with us. Best regards, Florence PIROUTECK Room Division and Sales Manager

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Other web-users rate our hotel

  • 1,115 reviews 9.1/10 Location
  • 1,399 reviews 7.6/10 Room
  • 1,105 reviews 8.6/10 Service
  • 17 reviews 8/10 WiFi
  • 620 reviews 8.2/10 Breakfast
  • 437 reviews 6.4/10 Cleanliness
  • 341 reviews 9/10 Vibe

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