Mercure Melbourne Caroline Springs 4 stars

Customer review rating (ALL Rating) 4.4/5 729 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideal out-of-city conference location, just 25 minutes from Melbourne International Airport

  • 98 beautifully appointed contemporary guest rooms all with their own balconies and unique view

  • Exceptional selection of award-winning dining options

  • All-in-one venue - Meetings, Conferences & Events.

  • Complimentary Parking

Our accommodation(s)

Hotel location

Mercure Melbourne Caroline Springs

10 20 Lake Street
3023 CAROLINE SPRINGS
Australia

GPS:-37.733893, 144.74202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 450 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  729 reviews

TripAdvisor Rating  4.0/5  459 reviews

There are better options

TripAdvisor rating 3.0/5

T1sWas TripAdvisor review

I have mobility issues but can usually manage with grab rails in the bathroom rather than a completely accessible room. However, I use a shower chair at home. I discovered that our room had no grab rails and the floor in the shower was extremely slippery. I wanted to change to an accessible room but there isn't one at this property. Considering the size of the property I would have expected at least one, if not more accessible rooms. Simply not good enough. The food in the Bistro was expensive for what you got. Our dairy industry is in crisis yet they serve foreing butter. Breakfast eggs were not only the tiniest eggs you could find but were rubbery and served on a huge piece of sourdough. If you must use the cheapest eggs on the market at least serve them on a slice ciabatta rather than that huge piece of sourdough that you need a chain saw to cut. Only two disabled car parking spaces in the car park and one was occupied for the whole week by a car that had no permit. Looked like it hadn't been moved all week. I watche done woman struggle to get in and out of her car in a normal space because she couldn't access the disabled car park due to this tiny car which would not have needed the extra space afforded by the disabled space. Staff didn't care.

Overnight stay

Customer review rating 4.5/5

Bernadette Couples - Confirmed reviews ALL

Always a good place to stay, convenient, comfortable and reasonably priced. Only one disappointing issue was that I was not made aware the one cafe/bar did not honour my rewards card.

Always Good

Customer review rating 5.0/5

Mark B. Business - Confirmed reviews ALL

Had not been back for a while but aside from some new faces, still a great place to stay. Room, service, food and parking are excellent.

Awesome staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Very friendly and attentive staff. Staff very accommodating with requests. They are always available with a ready smile.

Convenient location

Customer review rating 5.0/5

Sueanne Couples - Confirmed reviews ALL

Overnight stay close to family

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Other web-users rate our hotel

  • 251 reviews 9.4/10 Location
  • 501 reviews 7.4/10 Room
  • 440 reviews 8.1/10 Service
  • 14 reviews 7.5/10 WiFi
  • 183 reviews 7.9/10 Cleanliness
  • 164 reviews 7.3/10 Food
  • 110 reviews 7.1/10 Value
  • 68 reviews 7/10 Breakfast

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