Mercure Gloucester Bowden Hall Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,115 reviews

Mercure Gloucester Bowden Hall  Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Our accommodation(s)

Hotel location

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
United Kingdom

GPS:51.834147, -2.188742

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE AT BOWDEN

The hotel is friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,115 reviews

TripAdvisor Rating  4.0/5  1,561 reviews

Certificate of excellence 2024

Excellent stay

TripAdvisor rating 5.0/5

garyandsue8 TripAdvisor review

A lovely hotel. Staff were all very friendly and efficient. A special mention to Francesca on reception who was really accommodating in getting us a light airy room with special touches in the room and at dinner for our wedding anniversary. It was nice to be greeted by someone happy and friendly when you arrive. Food was really good and Bowden Hall honey was delicious, so much so we took 2 jars home! Would definitely recommend.

Overrated

TripAdvisor rating 3.0/5

Wendy D TripAdvisor review

Stayed on a sparkling escape deal which was good value for money. Classic room was spacious and comfortable although carpet was worn in places and the chairs were a bit stained. Breakfast was good with plenty of choice. However we ate twice in the restaurant and were very disappointed. The first night I had the pork loin steak with hassleback potatoes, red cabbage and broccoli. The red cabbage was very nice but the potatoes were overcooked and soggy and it was all pretty tasteless. My husband has the pie which was OK. We decided to try again this evening, I had the katsu curry which came with rice and pickled red cabbage (strange?) The rice was seriously overcooked, I suspect boil in the bag? The chicken burger thingy was dry and overcooked and the curry sauce tasted as if it was out of a jar. My husband had the mushroom and truffle linguine which he said was OK but nothing special, the prices charged are about what you would expect from a Mercure hotel but the quality of the food is sadly lacking. Would not stay here again.

Afternoon Tea

TripAdvisor rating 2.0/5

S2491VLdavem TripAdvisor review

Booked for afternoon tea as my husband had recovered a voucher. Emailed to enquire about times and dealt with Vicky the events executive, who was helpful and organised the booking, took details of our voucher and asked about allergies When we arrived, we were seated and our name taken. The waitress then came back 5 minutes later to say no record of our booking (no idea why after several emails to book) but the chef would make it up and it would take about 10 minutes Just over 45 minutes after we were seated it arrived. Sandwiches nice, usual filings of egg, cheese, ham and tuna - nothing overly special. Nice little small scone. Cakes very disappointing - 3 tarts with different filing all with very thick sodgy pastry and 1 tiny coffee sponge. Have had several afternoon teas at different places with lovely selection of cakes, so this was quite a let down. Only good things - young girl waitress was lovely, very polite, very nice setting and grounds and we didn't have to pay as had a voucher!

Dear S2491VLdavem Thank you for providing feedback about your recent experience with our afternoon tea service. We appreciate your detailed comments, and we apologize for any shortcomings that you encountered during your visit. Firstly, we are pleased to hear that Vicky was helpful in organizing your booking and addressing your inquiries. However, we apologize for the confusion and delay upon your arrival. Your experience with the delayed service and the quality of the afternoon tea items does not meet our usual standards, and we sincerely apologize for any disappointment caused. We value your feedback regarding the sandwiches and cakes served during afternoon tea. Your comments are important to us as we continuously strive to improve our offerings and provide a delightful experience for our guests. On a positive note, we are glad to hear that the waitress provided excellent service and that you appreciated the beautiful setting and grounds of our establishment. Thank you for choosing us for your afternoon tea, and we hope to have the opportunity to exceed your expectations on your next visit. Warm regards, Gavin & Team

Lovely hotel, gym is too small and the rooms are loud

Customer review rating 3.5/5

Francesca P. Business - Confirmed reviews ALL

Was travelling for work, hotel is in a beautiful location, but the rooms were too loud, you could hear every time someone closed a door. They have a lot of wasted space in which the gym could be relocated too. However, staff were lovely and friendly, rooms were very clean and breakfast was great!

Great Experience!

Customer review rating 5.0/5

Eb Business - Confirmed reviews ALL

Very kind and expert staff, very nice location and very good service!

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Other web-users rate our hotel

  • 370 reviews 9.3/10 Location
  • 880 reviews 6.7/10 Room
  • 990 reviews 9/10 Service
  • 43 reviews 3.8/10 WiFi
  • 433 reviews 5.6/10 Amenities
  • 342 reviews 8.1/10 Breakfast
  • 299 reviews 5.5/10 Cleanliness
  • 7 reviews 0.9/10 Wellness Area

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