ibis Kuala Lumpur City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,088 reviews

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Description

Hotel extras

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Our accommodation(s)

Hotel location

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,088 reviews

TripAdvisor Rating  3.5/5  478 reviews

Centrally Located- Nice ambience

Customer review rating 3.5/5

Ujwal ,. Families - Confirmed reviews ALL

Hi There Overall we had a pleasant stay. I guess the restaurant should have options for Dining specially at late hours. I would like to suggest that check In services specially for long haul flight passengers to be considered for a possible early check In and also when requests are made in advance. It helps the customers to have a relaxing experience than waiting for the standard check In time of 3pm. The service from the front desk was good. Complimentary Breakfast served was appreciated. Thanks and hope to come back.

Dear {guest_first_name} U., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

Customer review rating 3.5/5

Mohamed K. Families - Confirmed reviews ALL

The staff are helpful and amazing I sayed on the hotel for 6 days every thing was excellent except the breakfast was really no test for the food and always same menu

Dear Mohamedir k., Thank you for taking the time to tell us about your experience at the ibis Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Chu Hotel Manager

Well Located

Customer review rating 5.0/5

Cyyndirella Couples - Confirmed reviews ALL

Room was clean and infinity pool and breakfast are impressive. Staff are all attentive.

Dear Cindy A., We very much appreciate your comments regarding your stay at the ibis Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Chu Hotel Manager

Well Located

Customer review rating 5.0/5

Vijayakumar Families - Confirmed reviews ALL

Very Good place to stay with family.

Mr Vijayakumar Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience. I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further. We look forward to welcoming you back at your earliest convenience for another great stay. Thank you, Ms Vivian Chu Hotel Manager

Please improve communication between cleaning service and counter

TripAdvisor rating 2.0/5

Connector15407605722 TripAdvisor review

Everything was fine until the room checkout, our kids are having fun at infinity pool before the room checkout time and the cleanroom service came in took our kid’s clothes which place on the bed. The process to get back those clothes took around an hour and our kids have to stay naked.

Hello Sir/Madam First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager Aside We will investigate on missing clothes and revert back to you accordingly.

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Other web-users rate our hotel

  • 3,270 reviews 8.9/10 Location
  • 3,642 reviews 7.1/10 Room
  • 2,665 reviews 6.7/10 Service
  • 170 reviews 5.1/10 WiFi
  • 1,829 reviews 7.1/10 Cleanliness
  • 1,183 reviews 6.6/10 Breakfast
  • 761 reviews 6/10 Pool
  • 688 reviews 8.5/10 Vibe

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