Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,161 reviews

Mercure Melbourne Albert Park - Image 1
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Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Your meetings and events

Room descriptions and layouts

28 

meeting rooms

From 1 to 1,353 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,161 reviews

TripAdvisor Rating  3.5/5  908 reviews

Great location

Customer review rating 4.0/5

Rachael P. Families - Confirmed reviews ALL

Was great location

Care and Communication

Customer review rating 2.5/5

Nicole Families - Confirmed reviews ALL

Booked room well in advance of date. Requested and given price for 3 guests requiring 2 single beds and Sofa made up. Rang a few days before our stay and was told I needed to pay more for the 3rd person and unsure if it was possible, then changed their mind and said it was ok. When arrived told we’d have to pay more but it was less than told over the phone. In the room beds were made up as requested. We went to a family party and late that night when we returned we realized we hadn’t been given towels for 3, nor cups or glasses. Just felt staff hadn’t communicated between themselves or thought was was required within a room. At checkout was asked how was my stay and before I answered the person started discussing something with another staff member so really didn’t care just wanted to move to the next problem. Generally the hotel and room was comfortable for one night.

Good value for money, but could offer more.

Customer review rating 3.0/5

D. C. Business - Confirmed reviews ALL

The hotel is located just across Albert Park. It's also within walking distance from St. Kilda beach, Rooms are nice, clean and large enough. Elevators went out of order a couple of times Pool and Spa don't have lockers so it's not really comfortable to leave the electronic key in the sauna or in the pool

Disappointing arrival

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Being a regular guest the check in to the hotel was very disappointing. Prior to arrival I had checked in online with the belief I only needed to pick up my key. I was on my way to work a nd had to wait in line for 20 minutes. Once I reached the counter I was informed there was not a room available as the hotel was overbooked and housekeeping was running late. I needed to cbange into my work uniform and leave at 3.00. I was offered an extra drink voucher which was not able to be used as I was not returning until after the bar was closed. On my return at midnight I needed to wait again for service but delighted to receive my platnium upgrade and gifts.

Too long to check in

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Had to wait for 3 hours for check in. Room wasn't ready until after 5pm.

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Other web-users rate our hotel

  • 698 reviews 8.1/10 Location
  • 1,673 reviews 5.2/10 Room
  • 1,248 reviews 7/10 Service
  • 49 reviews 3.9/10 WiFi
  • 752 reviews 5.3/10 Comfort
  • 693 reviews 4.3/10 Cleanliness
  • 383 reviews 7.4/10 Breakfast
  • 362 reviews 5.2/10 Value

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