Mercure Hotel Koeln Belfortstrasse 4 stars

Customer review rating (ALL Rating) 4.2/5 582 reviews

Mercure Hotel Koeln Belfortstrasse - Image 1
Mercure Hotel Koeln Belfortstrasse - Image 2
Mercure Hotel Koeln Belfortstrasse - Image 3
Mercure Hotel Koeln Belfortstrasse - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Longest indoor hotel pool in all of Cologne

  • Central location in the immediate vicinity of the Rhine

  • 9 apartments (40 to 45 m²) equipped with a kitchenette

  • Garage parking and parking spaces in front of the hotel

  • One child up to 12 years stays in the parents' room

Our accommodation(s)

Single Bed

Standard Room with single bed

  • One person
  • 16 / 172 sq ft
  • Bedding 1 x Single bed(s)

Hotel location

Mercure Hotel Koeln Belfortstrasse

Belfortstrasse 9
50668 KOELN
Germany

GPS:50.95233, 6.96298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUIRINAL

You should definitely try the varied buffet lunch at the hotel. During the day and in the evening, the kitchen team is on hand to prepare delicious dishes from the à la carte or 3-course menu. The Quirinal restaurant is open from 12:00pm to 11:30pm.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  582 reviews

TripAdvisor Rating  3.5/5  603 reviews

Excellent stay

TripAdvisor rating 5.0/5

buckeyemilton TripAdvisor review

Great for family, and good location. We had a perfect two night stay, on our way home to Denmark. Our kids were very tired, and they were short staffed when we checked in at night, and they didn’t have the staff to bring food to our room, but offered instantly to call our room when the food was ready and I went to take it up to our room. Very friendly staff, that will do all they can to help the guests! If we come back to Cologne, we will be happy to be back! 🙏

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very nice hotel. Service is a bit blunt and short.

Dear guest, thank you for choosing the Mercure Hotel Koeln Belfortstrasse for your stay and for your good review. We are pleased that you felt comfortable with us and that you enjoyed your stay. We apologize for any discourtesies or inaccuracies you may have experienced. We have taken note of your comments and will take them into consideration as we strive to improve our guest experience. We hope to welcome you back in the future. Best regards, Sylvia and team

Customer review rating 4.0/5

Hendriks Couples - Confirmed reviews ALL

It was excellent, but the lack of atmosphere/ambience gives it no 'umpf'. Nice and clean room, good beds and duvets, crappy pillows, big tv, nice coffeemachine. Cannot rate this properly, but help at desk was quick, functional and pleasent. Perfect location, 15min walk to Dom. Very very excellent breakfast!! So much choice and good food! Cannot rate this, did not go to the bar. Atmosphere was fine, not special, clean and quick help at the desk. Interior is clean and well looked after, but a bit outdated and a mix of styles and materials. It would benefit big time from a redesign/upgrade with a concept!

Dear Hendriks, thank you for sharing your feedback with us. We appreciate your kind words about your overall experience. We regret that you did not particularly like the atmosphere in our hotel and will take note of your feedback. We are particularly pleased about your great words about our breakfast buffet, it is nice that we were able to convince you of the selection and quality of the offered food. We hope to welcome you back soon. Best regards, Sylvia and team

Customer review rating 5.0/5

Kerstin Friends - Confirmed reviews ALL

Alles super Zur 5 fehlt nur der Safe im Zimmer und eine größere Ablagefläche im Bad. Aber ansonsten alles super. Sehr zentral gelegen, das Wichtigste super per Fuß zu errichen

Liebe Kerstin, vielen Dank für Ihre freundliche Bewertung. Wir freuen uns zu hören, dass Sie einen schönen Aufenthalt bei uns hatten und Ihre Zeit im Mercure Hotel Köln Belfortstrasse genießen konnten. Wir bedanken uns für Ihr ehrliches Feedback, welches uns hilft, unseren Service stets zu optimieren. Unseren Gästen stellen wir gerne unseren Safe im Restaurantbereich zur Verfügung. Wir hoffen, Sie bald wieder bei uns Willkommen zu heißen. Herzliche Grüße, Sylvia und Team

Customer review rating 4.0/5

Maya Families - Confirmed reviews ALL

My visit was due to family things. I definitely wil come back and hope to have a more personal contact at reception. Clean. Perfect! Check in was like the receptionist didnt want to have any contact with her guests. There was no babybed or baby bath in the room although I mentioned in the reservation. There was also no question about my stay at check out. Nor a verify question with mij name and room number. There was no roomservice they said when I asked for it. But they made an exception. Thank you for that!

Dear Maya, thank you for your positive review. We are delighted that you enjoyed your stay with us and had a great time at Mercure Hotel Köln Belfortstrasse. We regret that you did not have such a good experience with our reception service and we take your feedback very seriously. We are pleased that you would like to visit us again soon and we hope that we will then be able to fully convince you of our service and our hotel. Best regards, Sylvia and team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 626 reviews 9.1/10 Location
  • 836 reviews 6.7/10 Room
  • 672 reviews 8.3/10 Service
  • 37 reviews 3.6/10 WiFi
  • 633 reviews 8.9/10 Breakfast
  • 481 reviews 7.1/10 Comfort
  • 381 reviews 5.5/10 Cleanliness
  • 229 reviews 6.1/10 Food

Powered by Trustyou

Our other establishments nearby