Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.6/5 1,899 reviews

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Description

Hotel extras

  • Spa to relax.

  • City centre

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO
Spain

GPS:43.263993, -2.92785

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL RINCON DE ALBIA

The Rincón de Albia, with its street-level terrace, is on hotel's third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 130 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,899 reviews

TripAdvisor Rating  4.0/5  1,062 reviews

Certificate of excellence 2024

Could have been great

TripAdvisor rating 3.0/5

tim p TripAdvisor review

The hotel and and staff were great, the breakfast and bar staff were very helpful. I wish i had checked the TA reviews. The nightclub / club next door which would appear to kick out at 06:00 has its exit under the hotel, our rooms were on the 1st floor directly above the night club exit. On Saturday morning there was noise and chanting, on Sunday morning it was very loud - probably 100 plus excited club goers chatting, shouting, fighting and crying. I wouldn't return but would recommend asking for a high floor room if staying at the weekend. If it wasn’t for this it would have been 5 * review.

Great location and breakfast

TripAdvisor rating 5.0/5

JGilmore789 Couples - TripAdvisor review

We really enjoyed our stay here. Excellent location, equal distance to the old town and the Guggenheim. Room contained everything required (hair dryer, safe, kettle). We were kindly upgraded to a premium room when we checked in and so also had the soft drinks free in the room. Breakfast was good. We were happy to find some vegan options, including granola, fresh fruit, bread options and multiple dairy-free milk options.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that the hotel's central location provided an excellent base for your explorations of both the old town and the famous Guggenheim Museum. It pleases us greatly that the room met your expectations, providing all the necessary amenities, and that the complimentary upgrade to a premium room added a touch of luxury to your stay, including the inclusion of soft drinks. Your positive remarks on the variety of our breakfast offerings, especially the vegan options, are much appreciated, and we're glad that they contributed to your enjoyable experience. At Mercure Bilbao Jardines de Albia, we strive to cater to the diverse preferences of our guests, and it's rewarding to know we succeeded in your case. We eagerly await the pleasure of welcoming you back in the future. Warm regards, Sito Pons, General Manager

Great service and location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Warm welcome and beautifully appointed room. Check out was efficient and friendly. I had the breakfast included but left before the restaurant opened so they kindly made me a picnic breakfast to go!

Dear Guest, we sincerely appreciate the time you spent to leave us your valuable feedback. We are thrilled to hear about your satisfaction with our service and prime location. It is our aim to provide a welcoming atmosphere and we are delighted that the room we allocated for you was beautifully appointed to your liking. The efficiency and friendliness of our check-out process are something we take great pride in, and your acknowledgement reinforces our commitment to excellent guest service. Additionally, we are glad that our efforts to accommodate your early departure with a picnic breakfast were well-received. It's these little touches that we hope make a big difference. Thank you for recommending our hotel and for your high praise. Your experience is a testament to the dedication we have in ensuring every guest's stay is comfortable and enjoyable. We are looking forward to the pleasure of welcoming you back to Mercure Bilbao Jardines de Albia. Warm regards, Sito Pons, General Manager

Great location, helpful staff, fantastic breakfast and secure parking.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

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Dear Guest, Thank you for this review of your time at our hotel. We are delighted to hear that you had a nice time with us, our central location was convenient for your stay and that our team's dedication to service contributed positively to your experience. It is also wonderful to know that you enjoyed our varied breakfast offerings. Furthermore, we are pleased that our secure parking facilities met your needs and added comfort to your visit. Here at Mercure Bilbao Jardines de Albia, we strive to provide an environment that not only meets but exceeds your expectations. We are glad that we were able to do just that for you. It would be a pleasure to welcome you back on another occasion. Best wishes, Sito Pons, General Manager

Good value and location

Customer review rating 4.5/5

Katharine Families - Confirmed reviews ALL

I enjoyed my stay. The rooms were spacious and comfortable, and the breakfast was delicious eith plenty of choice. All staff members were extremely friendly and helpful. We had to change rooms as our first room looked over a nightclub and was extremely noisy at night. The new room had a terrible view but was very quiet.

Dear Katharine, We would like to thank you for taking the time to review your stay. It is heartening to hear that you found our rooms to be spacious and comfortable, and that the breakfast offered a delightful variety of choices. Our commitment to guest satisfaction shines through your appreciation of our friendly and helpful staff, and we are glad these aspects contributed positively to your experience with us. We regret to hear that your initial room’s proximity to external nightlife activities affected the tranquility of your stay. While we strive to ensure a restful environment for all our guests, we understand that the vibrancy of our central location can sometimes present challenges. For future visits, we invite you to request an interior room, which are designed to offer a quieter atmosphere. Additionally, we are pleased that our team was able to accommodate a room change to enhance your comfort. Regarding the view from your new room, our urban setting does limit our ability to offer scenic vistas, but we hope that the quietness and overall quality of the room made up for this. We are grateful for your high recommendation of our hotel and loyalty programme, and it brings us joy to know that the value and location of Mercure Bilbao Jardines de Albia met your expectations and contributed to the enjoyment of your stay. We hope to be able to welcome you back. Kind regards, Sito Pons, General Manager

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