Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,025 reviews

Mercure Bristol Grand Hotel - Image 1
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Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,025 reviews

TripAdvisor Rating  3.0/5  1,514 reviews

Underwhelming

TripAdvisor rating 1.0/5

BigGordyMac TripAdvisor review

Car park is a disgrace. Rooms are pretty poor, the bathroom was poorly lit and not a lot of water pressure on the second floor.. Definitely not 4 stars as advertised. Convenient for the city centre but would advise you stay somewhere else.

Customer review rating 4.5/5

Matt L. Solo - Confirmed reviews ALL

Great stay. Very comfy well equipped room. Very friendly staff. Will stay again

Dear Matt. Thank you for taking the time to share your experience with us. We're over the moon to hear you found your room comfy and well-equipped – that's just what we want for you! Our team strives to make every guest's stay as cozy as your favorite pair of slippers. And speaking of friendly, our staff have been beaming since they heard your kind words; they're the real MVPs, aren't they? We're thrilled you're planning to come back – it's the best compliment we could get! We hope that you will return on a future occasion. Best regards, Mahesh, General Manager

Avoid… especially room 407!

TripAdvisor rating 1.0/5

Lardie Business - TripAdvisor review

Room vile. Chipped bathroom fittings and walls. More like a hall of residence. Was allocated room 407. Ensure you don’t travel with a cat as you certainly could not swing it in the room! Car parking ok. Pizza in bar pretty average. Would not return or recommend The room was booked for me by a client.

average room, good location

Customer review rating 2.0/5

Phil Business - Confirmed reviews ALL

unfortunately the room I stayed in has been very old, a lot of usage marks in the bathroom, and very noisy during the night; also not much space to even open a suitcase

Hello Phil, Thanks for taking a moment to leave a review. It's great that you appreciated our prime location - we indeed love being right at the heart of Bristol. It sounds like the room didn't quite hit the mark for you, and we're sorry to hear that. We pride ourselves on the uniqueness of our historic building and we regret that the room felt dated to you. We do have a variety of room sizes available, and while space can be a premium in historic buildings like ours, we aim to ensure every guest has a comfortable stay. As for the noise, we understand the importance of a good night's rest and offer earplugs for lighter sleepers. Our team is constantly on hand to assist with any discomforts our guests might experience during their stay. We hope that you will return in the future for a more enjoyable stay. Cheers, Mahesh, General Manager

Cold. Over priced. Avoid

TripAdvisor rating 2.0/5

faysherree Friends getaway - TripAdvisor review

Cold. Over priced. Small. Room heated by small oil radiator. Made complaint. Was offered to relocated. Was advised it was also likely to be cold. Issues referred to an invisible twice. No one available. For £200+ a night hotel. This isnt even what I expect from a 50quid travel lodge.

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Other web-users rate our hotel

  • 1,828 reviews 8.8/10 Location
  • 2,694 reviews 4.8/10 Room
  • 1,744 reviews 7.6/10 Service
  • 29 reviews 5.4/10 WiFi
  • 1,429 reviews 3.7/10 Comfort
  • 956 reviews 4.2/10 Cleanliness
  • 838 reviews 4.7/10 Amenities
  • 700 reviews 6.1/10 Breakfast

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