Hotel Mercure Castres L'Occitan 4 stars

Customer review rating (ALL Rating) 4.7/5 756 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Located in Castres, in the heart of the Golden Triangle formed by Albi, Toulouse and Carcassonne. Air-conditioned hotel with a private car park, meeting facilities, a fitness center, swimming pool, restaurant, bar and room service.

Our accommodation(s)

Hotel location

Hotel Mercure Castres L'Occitan

201 Avenue Charles De Gaulle
81100 CASTRES
France

GPS:43.599602, 2.257524

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

L OCCITAN

L'OCCITAN offers seasonal French cuisine showcasing regional produce. The restaurant also has a lovely poolside terrace open in good weather.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  756 reviews

TripAdvisor Rating  4.5/5  401 reviews

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

EQUIPE FORMIDABLE

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Castres L'Occitan. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Extremely disappointed

Customer review rating 1.0/5

Stephen Couples - Confirmed reviews ALL

We had booked and paid for a superior room with single beds. When we arrived we had been relocated from room 214 to room 212 and upon entering room 212 it was hot enough to be a sauna. Sadly the air conditioning control did not work, and we had to ask for assistance. The result was that the system was completely isolated for the whole of our stay. The bathroom was small, the cubicle for the toilet even smaller and it was impossible to use the toilet with the door shut. No bottles of complimentary water were provided in the room. We have stayed in many Mercure hotels but on this occasion it felt worse than staying in an Ibis hotel

Dear STEPHEN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Castres L'Occitan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we explained to you, this year late October was unusually warm, so we logically decided to turn off the air conditioning during the day. The outside temperature was around 20 degrees, whereas it usually goes around 10-15 degrees by that period of the year. The same temperature or slightly higher was noted inside the building, we sincerely regret that simply opening your window was not enough for your comfort. Regarding the room size, we regret you did not come to see us in order to find a more suitable room for you comfort, as we have many configuration and not all our rooms are set the same. One last word regarding the complimentary water which is still available on demand at the reception anytime 24h/24h, in order to match our environmental approach with lesser plastic waste. We do hope to see you again in our hotel in better circumstances and weather, ready to prove you we cover all the Mercure brand standards, but more than anything we care for your well being with a fully dedicated team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 5.0/5

Jef H. Couples - Confirmed reviews ALL

Ras

Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Castres L'Occitan. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Great

Customer review rating 5.0/5

Oliver M. Couples - Confirmed reviews ALL

The whole team were friendly & helpful. Good English spoken. Nice clean room. Good dinner & prompt service. Also good breakfast selection. Easy check out process. Very helpful receptionist. All to be recommended. Well done!

Dear OLIVER M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Castres L'Occitan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK stay but some downsides

Customer review rating 3.5/5

Richard Couples - Confirmed reviews ALL

3 night stay. Modern facilities and agreeable staff. Very small room and very little storage space for a 3 night stop. Miniscule toilet not much bigger than a broom cupboard. Excellent breakfasts. Safe parking. Would have visited restaurant more than once but closed on Friday night due to a private party hogging the whole facility- bad luck for hotel residents!

Dear BRIAN D., We very much appreciate your honnest comments regarding your stay at the Hôtel Mercure Castres L'Occitan. (Please see our answer on Tripadvisor comment you have made). Thank you again, Best regards.

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Other web-users rate our hotel

  • 83 reviews 8.5/10 Location
  • 259 reviews 7.8/10 Room
  • 415 reviews 9.8/10 Service
  • 174 reviews 8.6/10 Food
  • 138 reviews 9.4/10 Breakfast
  • 65 reviews 9/10 Cleanliness
  • 44 reviews 8.3/10 Value
  • 37 reviews 5.3/10 Amenities

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