Fairmont Copley Plaza Boston 4 stars

Customer review rating (ALL Rating) 4.3/5 3,326 reviews

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Description

Hotel extras

  • Ideally located for designer shopping on Newbury Street and at Copley Place Mall

  • Ideally located for designer shopping on Newbury Street and at Copley Place

  • 14 beautifully appointed event rooms for everything from board meetings to ballroom galas

  • Rooftop health club and outdoor deck providing views of Back Bay, the perfect workout spot

Our accommodation(s)

Hotel location

Fairmont Copley Plaza Boston

138 St James Avenue
02116 BOSTON
United States

GPS:42.349263, -71.076357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

OAK Long Bar + Kitchen

OAK Long Bar + Kitchen is an exciting American brasserie restaurant in the heart of Boston's Back Bay. Enjoy specialty, hand crafted cocktails at the exquisite coppertop bar and a farm to table menu featuring local ingredients and purveyors.

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 800 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,326 reviews

TripAdvisor Rating  4.5/5  4,665 reviews

Certificate of excellence 2023

Great location

TripAdvisor rating 2.0/5

missyalee TripAdvisor review

Check-in was speedy and glad they were able to accommodate my early check-in. For the Fairmont brand I was imaging more of a 5 star experience and accommodation. Facilities were quite dated, and the toilet paper holder literally fell off the wall. Felt more like a 3.5 star accommodation.

Great Location, but lots of hiccups

TripAdvisor rating 2.0/5

lcaster1 TripAdvisor review

The location to the Boston Marathon was excellent. The room was quiet and had plenty of space. The staff in the restaurant were excellent - very friendly and attentive. However, we had a few hiccups during our stay. The rollaway bed was a challenge. I was told at check-in that it was in the room, but it was not. After calling about it, they said it would be sent up "right away". Four hours later, it had still not arrived. I was told that there would be a light breakfast available for runners near the lobby on marathon morning. When I went downstairs, no one knew what I was talking about and I had to quickly find a "Plan B", which is not ideal on marathon morning when there are very specific time constraints. One of the reasons we chose the hotel & room was for the bathtub as I needed it for pre and post marathon soaking. The drain plug in the tub did not seal correctly. So, the water was always leaking and not holding water. The shower was also either in need of maintenance or better cleaning. It was pretty yucky looking. Given the price of the room and the standards that Fairmont usually has, it was disappointing.

Well located

Customer review rating 3.0/5

Rachel C. Couples - Confirmed reviews ALL

The hotel was well located and the staff friendly and helpful. We were a little disappointed with the room itself - the upkeep seemed a little subpar and it seemed a little tired. Didn't really feel like value for money. There was very limited wardrobe space - huge wardrobe but no shelves! The carpet was puckered and damaged and it was nearly impossible to sit on the toilet (was weirdly angled towards the wall!). The shower head was damaged and leaked more water than came through the shower head.

Dear Rachel C., Thank you for sharing your feedback with us. We are glad to hear that you found our location convenient and our staff friendly and helpful. We apologize for the issues you encountered with the room. We appreciate your valuable feedback as it helps us enhance the guest experience. We hope to welcome you back in the future for a more positive experience. Warm regards, Fairmont Copley Plaza Boston

Well located and excellent atmosphere

Customer review rating 5.0/5

Dr K. Business - Confirmed reviews ALL

This is a reasonably priced accommodation with a touch of luxury and a caring attitude. The decor is traditional but very aristocratic.

Dear Dr. K., thank you for your positive review. We are delighted to hear that you enjoyed our well-located hotel and excellent atmosphere. At Fairmont Copley Plaza Boston, we take pride in offering great value in our accommodations with a touch of luxury and attentive service. Your kind words about our classic but regal decor are truly appreciated. We hope to welcome you back soon. Best regards, Fairmont Copley Plaza Boston

Beautiful hotel; staff went above and beyond to help when I needed assistance. Would definitely return and recommend to others.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is very beautiful and has nice amenities. Every staff person with whom I interacted was extremely helpful and friendly. The staff at the breakfast and happy hour lounge were very attentive, considerate, and helpful. (The breakfast and happy hour dining options were excellent, too.) The cleaning staff were also very friendly and did a great job. I was even able to store my luggage after checking out until my flight left in the evening, which I greatly appreciated. It was a really good experience and I would like to return and will definitely recommend to others. The location is also ideal.

Dear Valued Guest, We are delighted to hear that you enjoyed your stay at Fairmont Copley Plaza Boston. Your kind words about our beautiful hotel, excellent amenities, and the helpful and friendly staff mean a lot to us. It is our pleasure to go above and beyond to assist our guests and provide a memorable experience. We are thrilled that you appreciated the attentiveness of our staff, the dining options, and the convenient luggage storage service. Your recommendation and desire to return are the highest compliments we could receive. Thank you for highlighting our ideal location. We look forward to welcoming you back on your next visit to Boston. Warm regards, Fairmont Copley Plaza Boston

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Other web-users rate our hotel

  • 692 reviews 9.5/10 Location
  • 1,402 reviews 5.7/10 Room
  • 1,502 reviews 8.1/10 Service
  • 15 reviews 7.3/10 WiFi
  • 627 reviews 7.4/10 Vibe
  • 592 reviews 7.3/10 Amenities
  • 529 reviews 5.2/10 Comfort
  • 366 reviews 5.5/10 Cleanliness

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