Fairmont Château Whistler 4 stars

Customer review rating (ALL Rating) 4.6/5 3,386 reviews

Fairmont Château Whistler - Image 1
Fairmont Château Whistler - Image 2
Fairmont Château Whistler - Image 3
Fairmont Château Whistler - Image 4
4599 Chateau Boulevard, V8E 0Z5 WHISTLER, Canada

Description

Hotel extras

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Heated indoor and outdoor pools, hot tubs and cedar barrel sauna

  • Fairmont Chateau Whistler Golf Club, with 18 holes and mountain vistas

  • A pet-friendly hotel in Whistler, near walks and hiking trails

  • The largest event facilities in Whistler, ideal for meetings and weddings

Our accommodation(s)

Hotel location

Fairmont Château Whistler

4599 Chateau Boulevard
V8E 0Z5 WHISTLER
Canada

GPS:50.116925, -122.946233

Telephone
Fax +1 604-938-2055

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,386 reviews

TripAdvisor Rating  4.5/5  5,099 reviews

Certificate of excellence 2024

Captures the essence of Canada

TripAdvisor rating 5.0/5

Jonathan F TripAdvisor review

I have lived in Canada for 25 years and have travelled worldwide for both business and pleasure. I have a lifetime SPG platinum membership. I've frequented hotel lounges from London to Paris, Shanghai to Singapore, and beyond. The staff at this hotel exemplify excellence, from the valets at the front to the room service staff, the front desk, the pool area, and the Gold Lounge staff on the 8th floor. The service here captures the essence of the Canadian people: genuine, friendly, welcoming, and warm

Thank you for sharing your recent experience with us! We are very happy to hear that you had a wonderful visit and enjoyed your getaway in Whistler. We are looking forward to welcoming you back for many more visits to come!

Gold level is worth it!

TripAdvisor rating 5.0/5

Shelly S TripAdvisor review

Booking a Gold Room is well worth the premium, it was a busy working weekend for me, so having breakfast, coffee, snack etc handy while I was doing a lot of writing and attending an event at the hotel over the weekend made it feel like a break and not a working weekend. From getting last minute nail appointment to a being able to swim and get some sun in Mid-April was a blessing. Taking time for morning walks in the forest was very good for the soul. Whistler is a truly magical place and being at the Fairmont makes it a luxurious gift to yourself.

Thank you so much for sharing your wonderful stay with us. We are delighted to hear that you thoroughly enjoyed your stay on Fairmont Gold and were able to rest and recharge. We are looking forward to seeing you again soon!

Very bad experience

Customer review rating 0.5/5

Siavash S. Families - Confirmed reviews ALL

1) soon as we got there, someone pooped in the big pool and it got shutdown. We were left with our 6 year old crying the whole time. 2) the day after we checked out, I realized someone had used our room number to order pool side service.

Good Afternoon Mr. N., Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am wondering if the incorrect pool charge was a result of multiple rooms under the same name - that being said, I have removed this pool charge and refunded the VISA on file. I have resent the updated folio via email, do kindly take a moment to ensure all details are now correct. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Bradshaw Director, Guest Experience Fairmont Chateau Whistler

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent!

Good Morning Ms. C., We very much appreciate your comments regarding your stay at the Fairmont Château Whistler. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Bradshaw Director, Guest Experience Fairmont Chateau Whistler

A little blindsided sadly.

Customer review rating 2.5/5

Larry K. Families - Confirmed reviews ALL

After an exciting build up to our stay we discovered upon check in that our company gift certificate for $750.00 was not accepted as it was validated via a third party web site. We had called the hotel directly before our booking and were misinformed that we would only need to present our gift certificate and receive a credit after having had booked our stay on our credit card. When we called we asked all the right questions regarding our gift card but once we arrived we were advised that someone may have made a mistake as we clearly explained and the booking desk agreed bud couldn't offer anything on any level of accountability. We could now only use the gift card for anything except our room booking. A big let down to say the least. We have shared our experience with friends and colleagues and needless to say no one was impressed that the Fairmont couldn't offer any compromised assitance. I'm in the customer service industry as I own the Lordco Auto Parts service facility with over 152 retail outlets in B.C. Customer service has always been a paramount focus for our company after 33 yrs.

Good Morning Mr. K., Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would love to learn more about the particular challenges you faced. May I inquire a bit more to better understand from my side what type of gift certificate it was that you were hoping to apply to your third party booking during your most recent stay? This will greatly assist me in proceeding with a full internal investigation to see exactly what went wrong. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Lucie Bradshaw Director, Guest Experience Fairmont Chateau Whistler

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