Makkah Clock Royal Tower A Fairmont Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 5,634 reviews

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
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Description

Hotel extras

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 2,000 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,634 reviews

TripAdvisor Rating  4.0/5  4,700 reviews

FAIRMONT EXPERIENCE

TripAdvisor rating 5.0/5

Navigator09153611181 TripAdvisor review

Best location to stay if you are staying with family compare to other properties in the other places where you need to walk a lot and with current rush in the Haram shariff it is better to be as close as possible and Fairmont is the best among the rest. Rooms are VERY CLEAN AND TIDY and well maintained. Food was comparatively a bit same almost every day need to add some more Indian touch to the Menu as compared to only GCC Cuisine. There is a prayer room for the hotel customer which makes things easier during prayer and that is the best i guess for the stay as going and coming to haram is not possible every time.

Dear guest, we are glad you are satisfied with our room cleanliness, prayer room and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

Very nice hotel

TripAdvisor rating 5.0/5

Sahedaonia Families - TripAdvisor review

We stayed here for around 3 days. With family The bed was very comfortable, the room was huge and clean, and the room service was great! The breakfast was very satisfying as well.location is very near to haram the staff are very friendly and helpful, i will stay again I. A.

Dear Sahedaonia, Thank you for trusting Makkah Clock Royal Tower, A Fairmont Hotel. We are pleased to know that our bed, room size, cleanliness, room services, breakfast, staff services and location have made your stay unforgettable. We look forward to seeing you again. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Best Location for Umrah

TripAdvisor rating 4.0/5

hotelier2016 Business - TripAdvisor review

The location of the hotel is great! Very near to the holiest city. Just a walking distance. Very conveniently located within the area of Masjid al-Haram. Not to mention that a mall or shopping stores are located down the tower where you can find all sort of stuff to buy and take home as souvenirs. There are few staff that are worth mentioning but I forgot to get their names (so sorry). The bellman (Filipino) who take care of our luggages and the butler (also Filipino) who welcome and greet us on the floor. They're both accommodating, welcoming and kind. The private dining guy who delivered our food is also very professional and well-mannered. Though all the staff that we encountered during our stay are all friendly and professionals, we find some sort of confusion when it comes to the location or whereabouts of the elevators, rooms, mosque and other hotel amenities. Arrows or labels within each area might be helpful to avoid confusions. Most of the time than not, it takes a minimum of 3 minutes or so only to find the right elevator to use when going to a certain place of the hotel. Guest elevators are also very slow specially during peak hours. Aside from this issue, all in all it was a good stay. Thanks to all who made our stay comfortable.

Dear Hotelier, we are glad you are satisfied with our staff services, room services and hotel's location, given that it is the closest to the Masjid Al-Haram. We want to express our sincerest gratitude for your kind words towards Mr. Filipino as he continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. We will ensure the delivery of your elevator, room and prayer concerns to the relevant department. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!

Goos Stay but can be improved with better check in staff

Customer review rating 3.5/5

H B. Solo - Confirmed reviews ALL

It was a good stay but did not start well as the check-in staff are not great. It feels like the think they are giving you room for free and thet you have to beg for one that you actually booked for. I booked City view and was first given a room in a corner which had a view of a wall only and the room was dark like a grave. I said this is not correct and had to insist on another room, was sent to the duty manger who tried to help,so they sent me to another room on the 52nd floor which had no view again, only a terrace which was not accessible, a toilet which had 2 chip and nearly cut my leg while in ihram. I had to go back to the duty manger and beg for another room as this was not correct, and got very emotional as it was a very long day traveling and being in ihram. He them sent me to a room on the 15th floor which was mashallah amazing. And the rest of the 9 day stay was amazing. The backend staff are all great and make the stay pleasent. It's just the reception who just seem very rude and not bothered.

Dear Aamna, Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our reception staff services, check-in, room light and room view. We will be more than glad to discuss any concerns given and promise to exceed your expectations on your next visit.

It was a good stay but did not start well as the check-in staff are not great.

TripAdvisor rating 4.0/5

Husain B Solo travel - TripAdvisor review

It was a good stay but did not start well as the check-in staff are not great. It feels like the think they are giving you room for free and thet you have to beg for one that you actually booked for. I booked City view and was first given a room in a corner which had a view of a wall only and the room was dark like a grave. I said this is not correct and had to insist on another room, was sent to the duty manger who tried to help,so they sent me to another room on the 52nd floor which had no view again, only a terrace which was not accessible, a toilet which had 2 chip and nearly cut my leg while in ihram. I had to go back to the duty manger and beg for another room as this was not correct, and got very emotional as it was a very long day traveling and being in ihram. He them sent me to a room on the 15th floor which was mashallah amazing. And the rest of the 9 day stay was amazing. The backend staff are all great and make the stay pleasent. It's just the reception who just seem very rude and not bothered.

Dear Husain, Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our reception staff services, check-in, room light and room view. We will be more than glad to discuss any concerns given and promise to exceed your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

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Other web-users rate our hotel

  • 3,191 reviews 9.2/10 Location
  • 3,916 reviews 7.4/10 Room
  • 8,009 reviews 8.7/10 Service
  • 104 reviews 3.6/10 WiFi
  • 2,021 reviews 8.7/10 Food
  • 1,437 reviews 7.7/10 Cleanliness
  • 1,414 reviews 8.7/10 Breakfast
  • 1,138 reviews 8.1/10 Vibe

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