Mama Shelter Prague 4 stars

Customer review rating (ALL Rating) 4.6/5 202 reviews

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Description

Hotel extras

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Our accommodation(s)

Hotel location

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  202 reviews

TripAdvisor Rating  4.5/5  414 reviews

Certificate of excellence 2023

The last stay was the worst ever in Mama Shelter

Customer review rating 1.0/5

Dan Business - Confirmed reviews ALL

The personnel at the restaurant is really awful and not customer oriented. I arrived after a long working day at 21:35 at the hotel, knowing that the kitchen will close at 22:00 (as stated on the website and in the hotel app in the room) so I'll be able to order before closing time. But when I arrived, I was told that the kitchen already closed at 21:30. When I asked where is this written, they checked with the kitchen personnel if they want still to cook, which they didn't. While all these discussions were ongoing, I asked another staff where is it written that the kitchen closes before the official time and she told me that the closing time is 21:45, without being able to show me where it is written. Really awful personnel. Moreover the window of the room had a problem and the outside noise was really loud, I could not properly rest.

It was a good stay.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Very nice room. Good location. Some of the staff members were a bit unwelcoming. It would be nice to have more vegetarian/vegan options on the menu.

Good but could be better

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We have already stayed in Mama Shelter Prague several times. Everything was fine each time except for the huge dust in each room. To illustrate: The dust problem was so bad that when we went to sleep I cleaned my luggage with a microfiber cloth and when we woke up in the morning the whole bag was covered in a layer of dust. This is the reason we could not sleep well every night we stayed there and my GF had an allergic reaction to dust.

ood enough -- but certainly not the place we'll stay next time

Customer review rating 2.5/5

Mat Business - Confirmed reviews ALL

All in all, everything was more or less okay - but we will definitely choose a different accommodation on our next visit to Prague. Regarding the negative points, I would especially emphasise the very(!) badly soundproofed walls, the thin room door - and the lack of damping of impact noise (especially from above). During our second night we were woken up shortly after 3am by our neighbours (probably from upstairs?) - extremely loud stomping, various noises (probably from the bathroom). Then, after almost six hours of sleep, other noises woke us up. With all due respect for the hard work that the cleaning staff have to do every day: the noises caused by the cleaning staff (repeated, violent door slamming, loud conversations...) woke us up early. We also found it quite unprofessional that we were woken up at 10am - two hours before our actual check-out - by a knock (completely unnecessary, considering it was our last day anyway).

Dear Mate C., Thank you for taking the time to share your feedback regarding your recent stay with us in Prague. We sincerely apologize for any inconveniences you experienced during your time at our accommodation. We deeply regret to learn of the disturbances you encountered, particularly with the noise levels and lack of soundproofing in your room. Providing a peaceful and comfortable environment for our guests is of utmost importance to us, and we understand the impact such disturbances can have on the overall guest experience. Your comments regarding the disturbances caused by other guests and the cleaning staff have been duly noted. We will be taking proactive measures to address these issues and ensure that our staff are mindful of noise levels during cleaning procedures. Furthermore, we apologize for the untimely interruption on your last day. Rest assured, we will review our procedures to prevent similar occurrences in the future and ensure that our guests are not inconvenienced unnecessarily. We genuinely appreciate your constructive feedback as it allows us the opportunity to improve and better serve our guests. Should your travels bring you back to Prague in the future, we would be honored to have the opportunity to regain your trust and provide you with the exceptional experience you deserve. Mama loves you! Tomáš Dikasz Operations Manager

Good location, friendly service

Customer review rating 5.0/5

Pablo G. Friends - Confirmed reviews ALL

Great check in, friendly service, good breakfast and great cocktails

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Other web-users rate our hotel

  • 1,136 reviews 8.9/10 Location
  • 1,619 reviews 7.8/10 Room
  • 1,247 reviews 8.3/10 Service
  • 28 reviews 9.1/10 WiFi
  • 1,024 reviews 8.2/10 Breakfast
  • 907 reviews 7.4/10 Comfort
  • 794 reviews 9.6/10 Vibe
  • 558 reviews 7.7/10 Food

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