Banyan Tree Mayakoba

TripAdvisor rating 5.0/5 4,565 reviews

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Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,565 reviews

Certificate of excellence 2023

Best Customer Service on Earth

TripAdvisor rating 5.0/5

Aaron A TripAdvisor review

The absolute BEST customer service we’ve ever experienced. Their attention to detail, curiousness, helpfulness, and politeness was off the charts. Weve been on many luxury vacations but we were blown away at Banyan Tree. Highly recommend. 6/5 stars 🙌🏼

Paradise at Banyan Tree

TripAdvisor rating 5.0/5

458alexandraw TripAdvisor review

We had the most special trip at Banyan Tree. It was a perfect getaway to rest, recharge, and indulge. Our room was absolutely gorgeous, with a beautiful panoramic view, and the plunge pool was our favorite spot to chill out at the end of each beach day. The staff was so friendly and truly made every day carefree and amazing. Shout out to Paola and Renee, who were so helpful and accommodating the entire time. Some additional things to note: -We stayed in a beach front room but there are also lagoon facing rooms too. You can easily get around the (huge) resort but golf cart (you can just call the front desk and they will send one), by bike, or even by boat! -You can also bike between the resorts in Mayakoba, or easily walk down the beach to the other hotels if you want to check them out too. -The spa was serene and tucked away on the lagoon. We had a wonderful couples massage and were glad we decided to fit that in our trip. We LOVED our time at Banyan Tree and are already thinking about when we can return.

Trip with my wife to Banyan Tree Mayakoba

TripAdvisor rating 5.0/5

suzannes799 Couples - TripAdvisor review

This property is amazing and exceeds all expectations. The grounds themselves are gorgeous, serene, yet full of wildlife. You can walk or bike everywhere, but take the golf cart if you want to. The decor is calming and inviting. Every nook and cranny is thought out and well decorated. And although there are many people there, including couples, families, etc., nothing felt crowded Each individual Casita is completely private, immaculate, well-maintained, Relaxing. Individual, sun and shade cabanas in a private pool, make it so that you could never leave the Casita and be happy. The restaurants were all great, and certainly well beyond which you would expect for on resort restaurants. The drinks, the food, and the service were all superb. Saffron is one of the best meals I’ve had anywhere. Most importantly, the service and the staff are incredible. Everybody is incredibly kind, responsive, and helpful. I cannot say enough about how well we felt treated as guest. It is not cheap, but it is of great value because the quality across all aspects is amazing. Would highly recommend. Look forward to returning.

Beyond expectations

TripAdvisor rating 5.0/5

chrisDabs Couples - TripAdvisor review

From the moment we stepped into Banyan Tree Mayakoba, it was clear this place was special. Tucked away on a pristine beach, the setting was idyllic, a perfect blend of luxury and natural beauty. Our welcome by Fabiola was genuinely warm, complete with smiles and refreshing drinks that felt like a heartfelt greeting rather than a routine. She quickly helped us figure out which activities would suit our preferences and helped us quickly change and start enjoying our vacation immediately. Israel, Juan and Marco seemed to anticipate our every need. Also, Alan Munoz stood out for his friendliness and eagerness to enhance our stay, from directing us to a serene adult pool to recommending a memorable beach BBQ. Our room was more than just a place to sleep; it was a retreat. The private heated pool was a highlight, providing a tranquil escape. It was clear that a lot of thought had gone into making the space both elegant and comfortable. Meals at the resort were a journey in themselves, showcasing fresh ingredients and a mix of international and local dishes. What really made Banyan Tree Mayakoba stand out, though, was the staff. Everyone, from the waitstaff to the housekeeping team, went above and beyond to make sure our stay was perfect. Their warmth and professionalism didn’t just meet our expectations; they surpassed them, making us feel truly valued and welcomed. We left with fond memories and a promise to ourselves to come back.A big thank you to everyone at Banyan Tree Mayakoba for making our visit so special. Your dedication to making guests feel welcome and cared for really made a difference in our stay. We’re already looking forward to our next trip.

Excellent service, lovely resort!

TripAdvisor rating 5.0/5

Henry Joe P TripAdvisor review

We spent a week here to celebrate our wedding anniversary and have some family time. The staff at Banyan Tree were absolutely fantastic. Our personal concierge Gena was truly wonderful to us. Very attentive and warm. She took such great care of us. The rest of the staff at every level were true professionals and made us feel so welcome. The resort itself was truly spectacular. Quiet. Private. Excellent food. Spotless facilities. Monkeys. Brid life. It's really a special place and they make the experience amazing for their guests.

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