Banyan Tree Phuket

TripAdvisor rating 4.5/5 3,397 reviews

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Description

Hotel extras

  • A Wellbeing Consultation per guest

  • A 60 min Massage per night of Stay

  • Daily Balanced Breakfast & Nutrition Platter

  • Night Rest Ritual

  • Unlimited Wellbeing activities, 50 different ones to choose from

Our accommodation(s)

Hotel location

Banyan Tree Phuket

33 33 27 Moo Srisoonthorn Rd, Cherngtalay Amphur Talang
83110 PHUKET
Thailand

GPS:8.012421, 98.295657

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 80 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  3,397 reviews

Terrible check-in experience

TripAdvisor rating 1.0/5

Jacob E TripAdvisor review

Very nice hotel overall - however, upon checking in they had us booked for two rooms? Seems there was a system glitch. However even despite showing all proof that the two of us only booked one room in totality - the reservations team / manager was adamant that we would be charged for both rooms. We sat in the lobby discussing this issues for over an hour going back and forth. They insisted we call a number to discuss and deal with it this way. The entire check in experience was terrible and had we not been inside of our cancellation timeframe I would have went to Marriott as we always do. This experience set the tone for our stay despite this being a very nice property. However with so many wonderful options in Phuket - I would not stay here again. Lastly, we didn’t expect anything to be offered for free; but for sure the check-in was made very clear their money was the most important item even despite our substantial amount of proof that we did NOT double book two rooms (different kinds at that).

Tried to Double Charge Us

TripAdvisor rating 2.0/5

Serina H TripAdvisor review

The resort is amazing. BUT...we were very disappointed with what happened when we checked in. We booked through hotels.com and when we got here they said we had two bookings. We showed them that we had only one at Banyon Tree Phuket and one at the Banyon Tree in Krab. Despite showing them on the app that I in deed only had one, they told me that they would have to charge me for two seperate rooms in Phuket. I had to call hotels.com on my vacation and get them to contact the hotel to verify this was an error on their part. Even the booking agent at hotels.com shared that the staff were very challenging and did not want to remove the second room booking. We just checked out and they did not mention it any more, but we will see if it shows up on my bill. But when you pay to have one of the nicest suites on the property for three days and they try to double charge even when you have proof this was an error, it raises red flags. 🚩

Banyan Tree

TripAdvisor rating 5.0/5

Hetty D TripAdvisor review

We had a brilliant time at The Banyan Tree. Super service, friendly and helpful. Very relaxing and peaceful. Always willing to go the extra mile to help you with anything. We enjoyed daily lunch at the pool bar with the following team - Tiffy, O, Pang, Mem, Toast. Special mention to chef Pau, Pel. Delicious food. Great variety of food. The team never stop working hard

Amazing food and service at Banyan Tree Phuket

TripAdvisor rating 5.0/5

Ewan G TripAdvisor review

Another fabulous experience at The Watercourt Restaurant. Delicious food, first class service from the entire team: Manus, Tiffy, O, Kol, Yen, Botan and Niwat. Thoroughly recommend a visit to Banyan Tree Phuket. Thank you Niwat for arranging beautiful flowers for our lake side table.

Perfectly exceptional!

TripAdvisor rating 5.0/5

748pamn Couples - TripAdvisor review

If I could give the Banyan Tree Phuket a 6 star rating, I would. Our recent stay in March 2024 was our 11th (yes, honestly!) having visited since 1999 initially as a couple, and then over the years with young children, teens, young adults …and this time, as a couple again. The hotel is wonderful in every aspect - beautiful villas and grounds, warm and impeccable service, delicious food, convenient location - I could go on and on. Thank you Banyan Tree Phuket team for looking after us during our recent stay and see you next year!

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