Novotel Kochi Infopark 5 stars

Customer review rating (ALL Rating) 4.0/5 955 reviews

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Description

Hotel extras

  • Dine at The Square, a perfect mélange of local and international cuisine.

  • Versatile meeting spaces can accommodate upto 200 guests

  • In the vicinity of corporates like TCS, Cognizant, Wipro, IBS Software Services, KPMG, E&Y

Our accommodation(s)

Hotel location

Novotel Kochi Infopark

Kakkanad
682030 KOCHI
India

GPS:10.01525, 76.362833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SQUARE

A global concept with a delectable choice of Cuisines. Indulge in our signature dishes of hand-made noodles, pastas, grills & kebabs, freshly baked pizzas, cold stone ice creams and Asian, European and Indian specialities

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  955 reviews

TripAdvisor Rating  5.0/5  1,205 reviews

NO AC or FAN in LIFT and you call it Novotel is 5 Star hotel

Customer review rating 3.0/5

Hreddy Business - Confirmed reviews ALL

NO AC or FAN in LIFT and you call it Novotel is 5 Star hotel. the only good thing was restaurant staff. reception staff were very slow in taking actions to my requests.

overall ok

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room cleaning was not good, dusting was not done on tables, mirror

Dear Mr.A., Thank you for your feedback. We apologize for the oversight in room cleaning. We will ensure that our housekeeping team pays more attention to details in the future. Your concerns have been noted. We hope that you will give us another chance to host you better in the near future. Sincerely, Gayatri BIST General Manager

Overall Low Professional Services

Customer review rating 1.5/5

Corporate T. Business - Confirmed reviews ALL

The iron given in my room had rust in it. Using it left a stain in my white shirt. I requested someone to come and pick up laundry in the evening and return before noon when I had meeting but that did not happen. The TV of the room did not function. When I called reception, I was told someone will come to fix it but no one come. Steam rice served to me during dinner was not fresh. However, staff were courteous. I gave my preference for this hotel and my corporate booked it. But turned out the experience of my colleagues in the nearby hotel was better. Hope you will look into this.

Dear Mr.B., Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your stay. It is disappointing to learn about the issues you encountered with the iron in your room, laundry service, TV functionality, and the quality of food served. Rest assured, we will investigate these matters thoroughly to ensure they are addressed appropriately. We appreciate your kind words about our courteous staff. Your concerns have been duly noted, and we will take immediate steps to improve our services. We regret that your experience did not meet your expectations this time. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Best Regards, Gayatri BIST General Manager

Great room but the food was not at all good

Customer review rating 1.5/5

Kritik G. Business - Confirmed reviews ALL

The quality of food that someone expects in a hotel like novotel is much higher than what was served to us on our table. In several occasions it was found that insects were sitting on the food, food served was cold and the dishes not at all tastefull. The service was also very very slow. There was also a huge communication problem with the front desk. Overall it was a horrible experience for me and my colleagues.

Dear Mr. G., We are truly sorry to hear about your disappointing experience with the quality of food and service during your stay at Novotel Kochi Infopark. Please accept our sincere apologies for the inconvenience caused. Rest assured, we have taken note of your feedback regarding the food quality, slow service, and communication issues with the front desk. We will address these concerns with the utmost priority to ensure such incidents do not recur in the future. Your valuable feedback will help us improve our services. Warm regards, Gayatri BIST General Manager

Well located but facilities not as expected

Customer review rating 2.0/5

Madan S. Business - Confirmed reviews ALL

Day 1 the bedsheets had blood stains on them. The breakfast menu is the same as everyday which is not good for people staying for longer durations, provided instant coffee in the name of filter coffee. Food is extremely expensive compared to other locations, AC does not work properly, after staying for a week the hotel should accommodate late checkout requests, but it was rejected straight on the face. This was totally unsatisfied experience.

Dear Mr. S., We sincerely apologize for the unpleasant experience you encountered during your stay at Novotel Kochi Infopark. We have duly noted your feedback regarding the cleanliness of the bedsheets, breakfast menu variety, coffee service, pricing, and AC functionality. Regarding late checkouts, our policy is to accommodate requests based on availability and operational requirements. Your comments are invaluable to us and we will take immediate steps to rectify these issues. Thank you for bringing this to our attention. Warm regards, Gayatri BIST General Manager

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Other web-users rate our hotel

  • 198 reviews 8.2/10 Location
  • 710 reviews 6.7/10 Room
  • 1,018 reviews 8.3/10 Service
  • 10 reviews 7.4/10 WiFi
  • 296 reviews 5.2/10 Cleanliness
  • 206 reviews 5.3/10 Comfort
  • 180 reviews 9.4/10 Vibe
  • 180 reviews 7.2/10 Breakfast

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